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Rattan Step Basket

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description. Standard Shipping This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Rattan Step Basket is rated 4.2 out of 5 by 108.
Rated 5 out of 5 by from Perfect for Any Stairway I have actually had my rattan step basket that I purchased for my stairway for 6 years. I just recently purchased two more ... one for my daughter and one for my daughter in law to use on their stairs and they love them. They work great on both of their stairways . My daughter has carpeted stairs and it fits perfect and my daughter Charleston SC and it fits the old stairwell too! Great product. Mine still looks brand new and it serves the purpose of catching items to take up stairs !
Date published: 2017-03-10
Rated 5 out of 5 by from Perfect! Absolutely perfect. I bought this as a gift for my sister and her husband who place items on their steps as a reminder to carry them up. They love it and it looks really good!! Strong sturdy construction! I was very pleased!
Date published: 2016-02-26
Rated 5 out of 5 by from Love it Kept looking at this for months finally purchased and absolutely love it. Wish I would have ordered sooner.
Date published: 2015-10-18
Rated 5 out of 5 by from Liked it so much bought another I've bought two of these as shower gifts for my daughters. This one is much nicer than the one I have, which is what inspired them to want their own! The divided sections are nice for small items.
Date published: 2014-08-13
Rated 5 out of 5 by from Solves the problem The step basket has solved the cluttered stairs problem. Now we have an attractive and useful place to put all of the papers, bills, coupons, toys, etc that need to go upstairs on the next run.
Date published: 2014-05-11
Rated 5 out of 5 by from great iterm This basket is a quality item. Fits perfectly on our steps and looks very nice. Well made.
Date published: 2014-01-18
Rated 5 out of 5 by from Wife loves it! I purchased the Rattan Step Basket for my wife as one of her Christmas gifts. She LOVED it! Well built and lightweight, so you can load it up easily. It may be the most used gift of this year.
Date published: 2014-01-08
Rated 5 out of 5 by from Great! I use 2 of these as shoe baskets on my steps. Four kids means a lot of shoes! They are sturdy and nice looking. Just what I needed!
Date published: 2013-08-22
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