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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Quilted Rubber Pet Food Tray with Bowl is rated
4.4 out of
5 by
89.
Rated 5 out of
5 by
Sherry_R from
Awesome product!Very durable and does the job! Catches spills if your dogs are messy like mine. Highly recommend!
Date published: 2020-05-18
Rated 5 out of
5 by
HHaywood from
Great productHave had my eye on these for a few years and finally bought two after we got a second dog. So pleased with them! Very nice looking and help keep the floor cleaner. They also keep the bowls in place as the dogs eat. Glad I finally ordered them, they did not disappoint!
Date published: 2020-03-23
Rated 5 out of
5 by
HHaywood from
Attractive, tidy pet bowlsHave had my eye on these pet bowls for some time and finally bought them for our two dogs. Very pleased. Much neater and attractive as well!
Date published: 2020-02-22
Rated 5 out of
5 by
J A B from
Attractive and practical!I love these pet food trays so much that I bought a couple as a present for my sister-in-law! They keep the surrounding floor neat, and are a snap to clean.
Date published: 2019-11-12
Rated 5 out of
5 by
Carol47 from
Nice solutionOur dog is a messy eater. This solved the problem and looks nice too. Like the fact that it’s so easy to clean and protects our laminate floor. The odor that some complained about, faded quickly. Very pleased.
Date published: 2019-05-12
Rated 5 out of
5 by
Jessica D from
Perfect for wood floorsWe bought these last year when we redid the kitchen, and they satisfactorily contain kibble and water from our bearded dogs' eating sessions! One note: the rubber smells strongly like tires when you first take them out of the box, so we let them sit for a few weeks in the garage to off-gas a bit (the kitchen wasn't ready, anyway). Cleans easily with a garden hose and soft brush with a little dish soap. Our larger dog is having digestive issues and we will be purchasing the coordinating stand to elevate her bowls, and it is so nice to not have to start all over with new trays and bowls!
Date published: 2017-12-02
Rated 5 out of
5 by
Ckicklighter from
Elegant place setting for my pupEverything is nicely in place. Good quality. And it's adorable how the bowls "More please" at the bottom of the bowls.
Date published: 2017-01-14
Rated 5 out of
5 by
SMR1 from
Great quality and stylish!It was time to replace our corgi's dog bowls and since they are in the kitchen, I like them to look nice and go with the decor. The quilted rubber tray keeps her food and water off the floor, it's easy to clean and I love the style. The 'more please' written inside each bowl is a charming addition. These are functional and look great! The only thing I didn't like was that it was a big jump from small (1.5 cups) to medium (4 cups.) But the small does hold the serving size we give our dog, I'm glad I didn't go bigger.
Date published: 2016-11-02
Rated 5 out of
5 by
MorganRacer from
Excellent productMy dogs are messy eaters and drinkers. My husband and both love how this product keeps water and food off the floor and inside an easy to clean rubber tray. Highly recommend.
Date published: 2016-08-14
Rated 5 out of
5 by
Gardenergram from
Love this mat.This is a very nice mat. It keeps our cat's food and water neat and tidy. I like the stainless steel bowls and everything is easy to keep clean.
Date published: 2016-05-24
Rated 5 out of
5 by
Jmg6 from
Love it!It's exactly what I was hoping for.. I was putting dogs dishes away after she ate, but now that I've found this, I don't mind leaving them out because they look so cute!
Date published: 2015-08-28
Rated 5 out of
5 by
Moons from
Great product!Sturdy, attractive pet food/water tray and bowls that fit any decor.
Date published: 2015-08-28
Rated 5 out of
5 by
ScrivenersSanitySaved from
this product was extraordinarily useful and a surpriseBecause I have 3 very loving kitties, who often join me at the computer, It is important that they do not address my computer keyboard but they'd love to sit on it as they do on my electronic piano keyboard that will continue to play as long as keys are down, sometimes many of them as Miss, Miss or Mr stay comfortably "playing" music. However kitty paws on the computer keyboard are hurtful to my writing. I needed quickly to cover it from my furry pets editing, trying and discarding many options. When in Ballard's catalog I saw your pet feeding trays' measurements I hoped one would fit. Yes! A perfect fit to protects my work from playful interference. I burned a nail hole into one edge and with stringing it to a close by hook, I have an immediate perfect answer to my kitties mis-editing my manuscripts with Ballard's pet feeding tray as my keyboard cover. Thank you a million for saving my words simply, safely, easily!
Date published: 2015-05-21
Rated 5 out of
5 by
LabLover from
Fantastic!This product does the job and keeps water all over the place at a minimum. We have a Lab who drinks like a horse. This product is well made and the bowls are a good shape for our dog. Having the dishes snap into rubber piece securing them is ideal.
Date published: 2015-04-04
Rated 5 out of
5 by
lesshops from
Great productThis tray is easy to clean an keeps food and water off the floor. And it looks nice too!
Date published: 2015-03-19
Rated 5 out of
5 by
JSCM from
Simple SolutionThis product has solved the problem of water being slopped on the floor by my sloppy doggy. No more wiping up behind him!
Date published: 2015-02-13
Rated 4 out of
5 by
Dansta from
Pretty decentGreat for our cats. They can't knock it over or drag the mat. It does have a strong smell of rubber that goes away over time. We washed ours and left it outside for a week
Date published: 2021-03-14
Rated 4 out of
5 by
Rowena 0 from
Quilted Rubber Pet TrayVery well made. My cat’s a messy eater and this works great to keep my floors clean. The only downside is the rubber smell. It’s so strong. Took a while for the smell to go away
Date published: 2021-03-04
Rated 4 out of
5 by
pencemm43 from
Tuff Tray for Tuff and Messy DogsI have a big bulldog who is an extremely messy drinker. He seems to bath in his water instead of drink it. This a very high quality rubber. Thick and sturdy. Holds lots of liquid for those dogs like mine who swim in their water bowl.
Date published: 2020-04-27
Rated 4 out of
5 by
Alli B from
Pet Tray + BowlsThe tray/mat is awesome. Large and durable for two messy dogs. Our only complaint is the bowls are too small. We have a 60 pound bulldog and a 60 pound pit mix. With the large size, I would have expected much bigger bowls. We are using the mat but swapped out for bigger bowls.
Date published: 2020-01-05
Rated 4 out of
5 by
Bmajor from
Attractive and neatThe rubber mat is the perfect remedy for spilled food and water. The stainless food and water dishes fit neatly into place with a small raised lip that keeps them from jostling about. The bowls look nice and are easy to clean. I wish they were a little deeper, especially the water bowl, which we refill often. If we are away from home for the day, i fill a extra water bowl, which doesn’t really fit on the mat.
Date published: 2019-08-11
Rated 4 out of
5 by
NoodleDoodle from
Love but...Love the look!!! The rubber mat holds the bowls in place and is a strong thick sturdy quality. The bowls however are a little flimsy, wish they were thicker material or even a heavy ceramic. I think down the line I will probably look for some same size ceramic bowls and replace the bowls that this set comes with. Otherwise works great and looks great!
Date published: 2019-03-17
Rated 4 out of
5 by
GsMom from
Happy with this!We bought this for our kitchen when we put new hardwood floors in and it has done the trick to keep water and food contained and off the floor. The bowls are a little on the small side vs. what I was expecting but overall we are very happy with it. The bottoms of the bowls say "more please". So cute!
Date published: 2015-05-14
Rated 3 out of
5 by
John Photo from
Bowls are too light and knock overThat mat is really nice but the bowls that come with it are too tight and get knocked over.
Date published: 2021-03-15
Rated 3 out of
5 by
Lucretia from
Dog bowls and rubber matThis is a very attractive dog bowl set up. The only downfall is the rubber smells really bad and washing it does not seem to help.
Date published: 2021-02-13
Rated 3 out of
5 by
KatrinaD from
Stinky tray - thin bowls.This item is o.k. The rubber tray is really thick and heavy but smelled funny and had to be aired out for several days outside before the dogs would go near it. On the other hand the bowls were thin and cheap so the overall quality was just off. Not something I expected from Ballard. After the smell was gone I used their old bowls which works well and keeps everything in place. So it works - just took a little adjusting.
Date published: 2020-10-11
Rated 3 out of
5 by
HLCA from
Cute product but unfinished/rough edgesThese bowls and mat are super cute and very practical. The outside edges of the rubber mat are a little rough/unfinished. This product might look nicer paired with the stand to hide the rough edges vs. sitting on the floor like mine is.
Date published: 2020-09-22
Rated 3 out of
5 by
Maggiethebernedoodle from
Quilted Pet Bowl MatGreat to keep your pet bowls in place, however the rubber smell is VERY overwhelming. I have soaked it in vinegar and nothing helps.
Date published: 2020-09-01
Rated 3 out of
5 by
Kdenunz from
Great looking, but damaged.Very attractive mat and bowls. I also bought the stand that goes with this mat, so I have over $100 into this feeding station. Unfortunately, one of the bowls came with 3 long scratches down the bottom of the bowl through the "More Please" etching. So disappointed. Had this product not been damaged, I would give this 5 stars.
Date published: 2016-06-28
Rated 2 out of
5 by
Deformed rubber from
BentIt actually came bent- so it doesn’t rest flush against the wall, leaving potential for water to splash back there...
also, I like the size of the tray but the bowls are too small, so I have to use bigger bowls.
