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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Holiday Shipping Deadlines

Standard Shipping

Make sure your gifts arrive in time.
For standard shipping, order by December 19th at 11 p.m. EST.

Next Day Service

Need a last-minute gift?
Order by December 21st at 4 p.m. EST and select next-day delivery to receive by Christmas.
Applies to in-stock items only.

Personalized Gifts

Most personalized gifts must be ordered by December 12th at 11 p.m. EST to guarantee standard delivery by December 23rd.

Shipping Information Chart

Holiday Shipping Deadlines

Standard Shipping

Make sure your gifts arrive in time.
For standard shipping, order by
December 19th at 11 p.m. EST.

Next Day Service

Need a last-minute gift?
Order by December 21st at 4 p.m. EST and select next-day delivery to receive by Christmas.
Applies to in-stock items only.

Personalized Gifts

Most personalized gifts must be ordered by December 12th at 11 p.m. EST to guarantee standard delivery by December 23rd.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Positano Towel Cabana - Canopy Stripe Black/Sand Sunbrella is rated 3.8 out of 5 by 21.
Rated 5 out of 5 by from Towel shelves. I needed shelves to hold goggles and towels for my indoor pool and came across this cabana. Fairly easy to assemble, seems sturdy enough. Super cute.
Date published: 2021-02-22
Rated 5 out of 5 by from Absolutely darling made a wonderful addition to my resort backyard thank you
Date published: 2020-06-09
Rated 5 out of 5 by from Absolutely darling Absolutely darling made a wonderful addition to my resort backyard thank you
Date published: 2020-05-20
Rated 5 out of 5 by from I love this thing!!! Totally worth buying. Looks just like the photo. I wish they make them also in other colors and patters. It is a beautiful element in my pool area.
Date published: 2019-08-29
Rated 5 out of 5 by from So cute! I really like having this towel cabana in my pool area. It looks just like the photo. It is unique and cute. I also like the fact it is lightweight because I can easily move it inside by myself in case the weather is brutal.
Date published: 2019-05-13
Rated 4 out of 5 by from Great look We bought this a month ago and just put it together. It looks as pictured and super cute out on our lanai in FL but putting it together wasn't easy, especially the top part with the finials. We had to do it twice to get it right and the main finial is a little crooked.
Date published: 2022-05-18
Rated 4 out of 5 by from Expensive, but Striking I actually brought this inside to use for linen storage in a spare bedroom. It is a striking piece - the light stripes are linen, not white, just FYI - although mine does not appear to be completely balanced. I would definitely wait for a sale, because it is lightweight metal, not a substantive piece of furniture. If used outside as intended, it might blow over on a windy day. Also, extensive assembly is required. So you will either have to pay for that or be prepared to do it yourself. 3.5 stars. That said, the delivery men stood looking at it, remarking that it really looks great, which is rare!
Date published: 2018-08-05
Rated 4 out of 5 by from I love it so I'm keeping it but.. I love it so I'm keeping it but for the price it was made poorly. The shelves sit on the frame but weren't welded properly, they're not flat so they teeter totter in the frame. After we assembled it, my husband wanted to return it but we paid for 2 day delivery (not cheap) to have it for July 4th so I wasn't going to pack it up and exchange it. Also, the material isn't flat black it's more like a black jean color. We have heavy winds in Vegas and it hasn't tipped over at all so it's sturdy. Overall, a great item, such a statement piece by the pool! Maybe I just got a lemon.
Date published: 2016-07-24
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Product:JM029-Positano Towel Cabana - Canopy Stripe Black\/Sand Sunbrella