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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Piper Rug is rated 4.7 out of 5 by 34.
Rated 5 out of 5 by from Nice blend of colors We chose the 3 x 5 brown & peacock rug to put in front of our family room sofa. The shades of blue, tan & brown are very pretty. The rug is nice & heavy, so if you're putting it on top of carpeting, no need for a rug pad.
Date published: 2016-08-30
Rated 5 out of 5 by from worth the wait I purchased a smaller version of this rug in teal for in front of my entry door and loved it so much that I ordered a larger version for my foyer. They both took a few months to arrive, but definitely worth the wait. This is my third rug purchase from Ballard, I bought the Lugano rug for my dining room.
Date published: 2016-03-14
Rated 5 out of 5 by from Love this rug (light olive) Was really worried when ordering because none of the other reviewers had posted a pic online and the sample I ordered didn't show me much. Got this for my living room and couldn't have been happier with another rug. It is beautiful. Does not shed. Thick and of good quality, feels nice to walk on. I've purchased two rugs from ballard designs and I love them both!
Date published: 2015-07-02
Rated 5 out of 5 by from Nice looking classic rug I was apprehensive ordering the chocolate rug online. I was looking for a rug with brown, cream and leaf green to match my family room decor. The description says it has teal in it, and I was worried it would not look right. But I really love the rug. The teal is very muted and it matches beautifully to my colors without being overwhelming. A very nice classic looking rug.
Date published: 2015-05-12
Rated 5 out of 5 by from Love this rug! I love this rug! I got the light Olive and it is beautiful and very well made. Great value for price.
Date published: 2014-12-07
Rated 5 out of 5 by from Perfect for my entry I needed a rug for my entry- the wood is light, so the chocolate contrasts nicely and the muted hues are casual but classy. It is soft and has some spots that looked slightly snagged- but I think that is from my dogs when they bark at the front door.
Date published: 2012-11-24
Rated 5 out of 5 by from LOVE! I love this rug! it's even better in person. I got this for my foyer and it's beautiful. i would highly recommend.
Date published: 2012-04-02
Rated 5 out of 5 by from Loved the colors The location for this rug is in an area that is seen from several rooms. I was concerned about colors clashing, but don't like the look of rugs that have a washed out or faded look. This rug fit the bill nicely, just enough color and fairly neutral in appearence from a distance.
Date published: 2012-03-18
Rated 5 out of 5 by from Very thick, well made rug Very pleased with the purchase of three 5x8 rugs for the bedroom. Arrived timely and feel great.
Date published: 2011-09-19
Rated 5 out of 5 by from THIS RUG IS BEAUTIFUL!!!! I JUST BOUGHT THE ROUND RUG TO GO UNDER MY DINING ROOM TABLE.OMG!!!! THE SOFT TONES OF CHOCOLATE WITH TOUCHES OF TEAL,CARAMEL AND TAUPE LOOK SIMPLY ELEGANT! I AM JUST SO VERY PLEASED WITH THE OVER ALL LOOK OF MY DINING ROOM!!!
Date published: 2011-04-13
Rated 4 out of 5 by from Beautiful and soft I bought two matching rugs--one round and other rectangular. Love the look and the feel. BUT OMG do they shed. Hunks of fiber still sloughing off several months after purchase. Every time I vacuum I have to empty canister after each rug and it is packed with fibers. I certainly hope this diminishes over time.
Date published: 2020-01-07
Rated 4 out of 5 by from Beautiful rug!! The rug is absolutely beautiful!! I am very happy with my purchase. However, the rug sheds a bit and my wood floors are dark, so you can see the “dust” the rug creates. I read about this in prior reviews so I was expecting the shedding. I still absolutely love it and am incredibly happy!!
Date published: 2019-10-05
Rated 4 out of 5 by from Love these rugs! I bought three of these for our combination kitchen/breakfast nook area but they would also look beautiful in a formal living room. They are of excellent quality. They do shed, but I suspect this will lessen in time with wear and vacuuming. The only reason I rated this 4 stars instead of 5 is I wish they made a smaller runner with a length of 5 to 6 feet for the area in front of my kitchen sink! I ended up getting the smallest size because it fits in the space, but it's much too small.
Date published: 2013-01-20
Rated 1 out of 5 by from Very disappointed The rug will not stop shedding and it is off square. I would love to return it.
Date published: 2020-10-13
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