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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Pine & Cedar Planter Insert is rated 4.0 out of 5 by 68.
Rated 5 out of 5 by from Happy customer! Definitely needs some fluffing up once it arrives but I think they look quite nice out front. We had them out all winter in New England and they survived. That's says a lot :)
Date published: 2021-03-04
Rated 5 out of 5 by from Lighted cedar planter inserts These have been on the timer mode for over three weeks now.
Date published: 2019-12-16
Rated 5 out of 5 by from Beautiful They fit my Ballard’s planters perfectly and look beautiful, especially when lit. Love them!!!
Date published: 2018-11-29
Rated 4 out of 5 by from Look great but thought they were bigger I bought these to go in the Rodin planter and they are a little small for that, but made it work. They look great and I'll keep them in the planters for the winter.
Date published: 2023-01-16
Rated 4 out of 5 by from Very Pleased! Fabulous arrangement. Authentic looking and sturdy enough to stay in iron planter on covered porch if there are strong einter winds.
Date published: 2022-02-12
Rated 4 out of 5 by from Holiday Pine & Cedar Planter Inserts I purchased three inserts for my out door planters and they are beautiful. I did use some real assorted branches from the woods in my yard to mix with these inserts to make it look fuller and they came out beautiful . They do seem well made and very realistic! I would recommend this product.
Date published: 2021-03-14
Rated 4 out of 5 by from Pine and cedar insert Gorgeous, realistic, great quality, needs to secured properly in a urn or will not stay in urn battery does not last long so be prepared to change often
Date published: 2021-03-04
Rated 4 out of 5 by from Needs work Nice inserts. Comes in a small box and needs lots of fluffing which is hard to do when the light cord is wrapped around the branches. Had to unravel some of the cord to get a good fluff and spread out the branches. Not too full so you can add decorations. The pine cones are located on the bottom branches and you may want to relocate them so they can be seen. Like I said - needs work.
Date published: 2020-10-22
Rated 4 out of 5 by from These inserts are nice! We were happy with these inserts. Although we didn't realize they twinkled, it turns out we, and our visitors, like the twinkle. We covered the batteries with a plastic bag to protect them since our porch is uncovered. I bought some holly berries from the local craft store to add some color and little more umph to the inserts. We look forward to using them again next season.
Date published: 2019-12-28
Rated 3 out of 5 by from Needs help Even after futzing with it for quite a bit, they weren’t nearly as good as the photo you show. A big part is that they were crammed into boxes that were too small.
Date published: 2022-12-08
Rated 3 out of 5 by from Flashing Lights :( I didn't realize Twinkle = Flashing and I do not like flashing lights. The stems themselves are very nice but need shaping. I'll replace the lights next year.
Date published: 2019-12-15
Rated 3 out of 5 by from flashing lights I did not realize these lights "twinkled", even though the specs do say that. Im not a fan of blinking lights so I am returning these. Not all the lights blink, but about 1/3 of them do.
Date published: 2019-12-07
Rated 3 out of 5 by from Short stem Although the Pine & Cedar Planter Insert is full, we were confused as to how you insert it into our planter because of a very short stem. The first windy day, it blew out of our urn. Is there a device you can purchase to secure it into the planter? Also, the lights are not as warm colored as our other decorations.
Date published: 2019-11-30
Rated 2 out of 5 by from Not full like picture I like the fact I can put in an insert with lights and no cord but it is very "dinky" I had to use a lot of greens to fill in. Defeats the purpose
Date published: 2022-12-04
Rated 1 out of 5 by from Not worth the high price The bulbs ran out after just a week checked batteries which were fine.
Date published: 2022-01-10
Rated 1 out of 5 by from Cedar inserts Two out of three inserts that I bought failed! Made two trips to store to try to find two that worked.
Date published: 2021-12-07
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