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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Picture Rail is rated 4.6 out of 5 by 64.
Rated 5 out of 5 by from Picture rail I love how this rail displays my family photos. I have the acrylic and gold for a unique look.
Date published: 2020-09-30
Rated 5 out of 5 by from Classy addition to the room! Great addition to the room! A classy museum-like look! Sags a bit in the middle, but you can put a small hook to support.
Date published: 2020-09-03
Rated 5 out of 5 by from Picture Rail Beautiful. Easy to install using clear directions.
Date published: 2020-08-27
Rated 5 out of 5 by from Picture rail Really nice way to display family pictures without taking up bookcase space!
Date published: 2019-11-14
Rated 5 out of 5 by from Love love love! I have been looking for a frame rail this for months. I was ready to give up until I found this! Its perfect in my dining room. Super easy to install and definitely a statement piece!
Date published: 2019-10-26
Rated 5 out of 5 by from A Creative Addition to an Entry The entrance to my living room had art but looked a bit boring. I added the picture rail and it gave the area a creative new look adding a little more weight to the area and I love the hangers. Perfect.
Date published: 2019-10-17
Rated 5 out of 5 by from Eyecatching! Love this! Needed something eyecatching for the hallway outside guest bath. Picture rail was perfect
Date published: 2019-10-08
Rated 5 out of 5 by from Picture this! Picture rail looks beautiful! Very pleased with the quality.
Date published: 2019-10-08
Rated 5 out of 5 by from Statement piece The picture rail is like a work of art in itself! What a unique way to display some of your favorite pictures/mirrors!
Date published: 2019-09-27
Rated 5 out of 5 by from Updated picture wall This is a fantastic way to hang pictures, mirrors, etc. I hung it in the hall way for a more modern picture wall of our family.
Date published: 2019-09-22
Rated 4 out of 5 by from Beautiful rail Beautiful and interesting piece. It does sag a bit in the middle after placing on my items (I used it for 3 picture frames) but it’s not very noticeable. Selling the smaller one with an additional bracket would make all the difference. I love it.
Date published: 2021-03-04
Rated 4 out of 5 by from Just what I needed. Based on the picture of the bronze picture rail, assumption is the end caps come with it. However, they are not and have to be purchased separately!
Date published: 2020-11-03
Rated 4 out of 5 by from Incomplete Product I bought this to have the ability to swap out decor easily without having to patch holes in the wall. It looks beautiful but honestly what was Ballards thinking with the ends of the bronze bar? The 5 ft bar is similar to a curtain rod (though not adjustable) and has holes at each end. In the holes are plastic threaded screw holes where it appears you can add finials but none come with the bar. No end caps either (and the instructions and packing list don’t call for any) so you’re left with an open hole on each end that just looks silly. So I bought a curtain rod with small decorative finials and used those but my husband had to drill out the screw holes to allow the finials to fit. Really puzzled as to why those holes are there if it doesn’t come with finials. End result was beautiful but obviously some extra cost involved.
Date published: 2020-08-23
Rated 4 out of 5 by from Picture rail Hooks can be defective. I don’t know if you can get replacements.
Date published: 2020-07-27
Rated 4 out of 5 by from Sags I really like it but it does sag in the middle a little bit and I have less than 10 lbs hanging from it. In the directions maybe it should say to put the holders closer together to prevent this?
Date published: 2020-07-01
Rated 3 out of 5 by from Ok Rail, but no finishing caps for the ends The rail looks and works as expected. The biggest gripe i have is that the ends don't have caps on them. So it looks unfinished.
Date published: 2021-06-03
Rated 3 out of 5 by from Picture Rail Love the rail but it’s open on the ends. Wish it had end caps.
Date published: 2020-10-03
Rated 3 out of 5 by from Beautiful but acrylic bar bends It is beautiful and I love the way it displays our art. However it bends in the middle. We are not over the weight limit but the acrylic bar bends. I hope Ballard can provide an additional set of brackets.
Date published: 2019-09-24
Rated 1 out of 5 by from Disappointing purchase I haven’t even hung it up yet as I’m disappointed that the rod didn’t come with finials or even caps on the ends, so it looks unfinished.
Date published: 2020-09-15
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