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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 367 reviewers.
Rated 5 out of 5 by Beautiful Chandelier at a great price My electrician was stunned when I told him what I paid for them as they look much more expensive. They are lovely and I am very, very pleased. May 18, 2012
Rated 5 out of 5 MAGNIFICENT, PERFECT CHANDELIER HIGHLY RECOMMEND THE 6 ARM CLAIRE CHANDELIER. Recently (Dec 2015) purchased this light fixture in Etruscan Gold to replace a 25 year old very dark wood fixture with 5 huge hurricane lamps. It will coordinate very well with various decor styles (mine is transitional). It's on a dimmer switch over my dining room table in a large (30' X 25') living/dining room. Almost cried when I first saw it hung & lit bkz it is so beautiful, just magnificent, everything Ballard Designs described it to be. It's not an "over the top" piece, gives the room a light, airy feeling even when not on & blends so well w/my decor. Website pictures don't do it justice but give you a great idea of its appearance. It's so gorgeous in person. It arrived very quickly & packaged extremely well as it is tied down in a sturdy cage. It's such a refreshing, pretty (not gaudy) addition to the space, provides very adequate light whether you're entertaining a few people or just having a romantic dinner for 2. Definitely recommend a dimmer switch so you can adjust the amount of brightness you need/want depending on occasion. This is my first Ballard Designs purchase & will definitely be adding more pieces from Ballard in the future now that I know they have such high quality items, provide accurate & truthful product descriptions & high quality customer service (I called them). HIGHLY RECOMMEND THIS CHANDELIER REGARDLESS OF THE SIZE YOU WANT. January 10, 2016
Rated 5 out of 5 by Beautiful chandelier I put this in my bedroom and everyone who has seen it, loves it. It reflects light and the whole room looks brighter. December 30, 2015
Rated 5 out of 5 by Perfect bedroom fixture! To begin with I was very impressed with the packaging. The chandelier was all assembled and the candle covers look so realistic. Love it. December 9, 2015
  • 2016-01-13 T09:23:58.798-06:00
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Product:LC212-Claire Chandeliers
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