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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Personalized Wine Crate Comfort Mat is rated 4.4 out of 5 by 65.
Rated 5 out of 5 by from Personalized Kitchen Mat Bought this at Christmas time. I absolutely love it in the kitchen. Functional and fabulous!
Date published: 2018-01-19
Rated 5 out of 5 by from I love it Excellent product, soft and comfy, and the service and monogramming were perfect. Only thing negative is the strong rubber smell - it's like being in a tire store even though I aired it outside for three days. I found that if you wipe it down with a damp cloth a few times that really helps. It gradually fades, although I ultimately chose an outside location for mine. I have an extra sensitive nose. Probably would be fine for a normal person :)
Date published: 2017-04-16
Rated 5 out of 5 by from Love!! This mat is perfect to go with the bar that we just purchased. It is the perfect color and our family name on it makes it even more special!!
Date published: 2017-02-02
Rated 5 out of 5 by from Best Quality Mat Second time buying these mats. This was a personalized gift to a very picky client and I knew it would be a hit and memorable to my client. Fabulous quality from any others I've seen. Will buy again!
Date published: 2016-10-10
Rated 5 out of 5 by from love this for my kitchen really comforting under foot, I use it in front of my kitchen sink. Easy to wipe clean, seems to be wearing very well so far.
Date published: 2015-10-31
Rated 5 out of 5 by from Perfect touch I have this mat in front of my wine bar. I love everything about it
Date published: 2015-10-02
Rated 5 out of 5 by from AWESOME I have purchased many of these mats for friends & family....they are truly perfect!!!
Date published: 2015-05-03
Rated 5 out of 5 by from Fits nicely in front of fridge It is a very nice cushy mat and the personalization adds a fun touch!
Date published: 2015-02-22
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Product:RM056-Personalized Wine Crate Comfort Mat