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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Personalized Estate Doormat is rated 4.3 out of 5 by 40.
Rated 5 out of 5 by from Estate mat Good quality, looks great. I have bought this previously and it has worn well, subject to normal fading and wear. When this one gets worn out I will reorder.
Date published: 2019-08-02
Rated 5 out of 5 by from Perfect entry statement!1 Purchase a month ago, and love it. Makes a great statement at my front doir
Date published: 2019-07-12
Rated 5 out of 5 by from Love! Beautiful rug! Looks so much nicer than your average doormat!
Date published: 2019-06-21
Rated 5 out of 5 by from Great gift I purchased my large mat three years ago. It has been outside, under covered porch and still looks new. I'm giving these as Christmas gifts this year.
Date published: 2017-11-10
Rated 5 out of 5 by from Love!!! I love my mat. I've had it for a year so far and it still looks awesome.
Date published: 2017-01-26
Rated 5 out of 5 by from Just what I wanted! Great quality mat and I love that it is personalized. We just re-did our entry way and this was the perfect finishing touch to our front porch.
Date published: 2016-10-18
Rated 5 out of 5 by from very nice! very nice. I would also recommend purchasing this item as a wedding and/or anniversary gift.
Date published: 2015-04-27
Rated 5 out of 5 by from Thrilled with the quality and appearance! We LOVE our new Personalized Estate Doormat! I looked at so many before deciding on this one, and I'm glad I waited. It is very thick and has solid construction. The monogram is beautiful and centered perfectly. We purchased the large and it is a great size for our front door (which is a single door) - it extends beyond the width of our door and looks regal.
Date published: 2015-01-19
Rated 5 out of 5 by from Love it!!! I love my doormat. Very big and great quality!!!!!
Date published: 2014-12-10
Rated 4 out of 5 by from The quality of the doormat is good but it unfortunately arrived with a 2-inch rip at the top.
Date published: 2020-10-01
Rated 4 out of 5 by from As pictured and described This is a nice product, rubber backed and flexible. It is as shown on the website. The only reason I did not give it a 5 is that it did not "knock my socks off".
Date published: 2016-10-10
Rated 3 out of 5 by from Font saturation needs improvement The font needs to be bolder in order to saturate the doormat fibers better. After only a few weeks, the lettering is dimmer than when I first laid it at our door.
Date published: 2019-11-12
Rated 2 out of 5 by from Frankly disappointed The first line of type is too large and badly spaced (too far apart) so there is little margin around words. It looks clumsy and overbearing, which the 4 year old earlier version it replaced did not. I was disappointed frankly; at least the letters weren’t crooked.
Date published: 2019-09-21
Rated 1 out of 5 by from BUMMER I purchased this doormat as a Christmas gift for my husband. He put it outside on the front porch and loved it until it discolored and started looking shabby (its only been about 2 1/2 months). It is in shade and sun during the day. I would say this matt should reside inside!
Date published: 2020-03-11
Rated 1 out of 5 by from Monogrammed Door Mat After having outside for about a month . Half of the Mat has faded and the other half stayed a darker shade . It sits fully in the sun but then is covered in shade for the remainder of the day. Not happy with the purchase as it was an expensive door Mat 89.00
Date published: 2019-06-04
Rated 1 out of 5 by from Lettering is uneven The personalization is spelled correctly, however the text is skewed and not centered properly. The space between letters is not consistent, nor is the alignment. The border around the doormat is off enough to be noticeable. It's very skinny on one side, and visibly wider on the other. I would not recommend this product because of the poor printing. It was a Christmas gift and now I'm embarrassed to present it. But they are good friends so they can put it by the backdoor. It's the thought, right?
Date published: 2014-12-10
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