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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Penelope Console Table is rated 4.1 out of 5 by 12.
Rated 5 out of 5 by from Perfect for a Smaller Entry Looks great in our entry way. The drawers provide extra storage space and we are pleased with the quality.
Date published: 2017-09-05
Rated 5 out of 5 by from Great piece of furniture Attractive, functional, love it. In our mudroom entry which I wanted to spruce up.
Date published: 2016-12-03
Rated 5 out of 5 by from i love this table I had been looking for a console table and saw this in the catalog. Kept looking for another 3 months. Nothing was like it. Have received complements many times. Just sorry that I waited so long.
Date published: 2015-05-06
Rated 5 out of 5 by from Functional clean aesthetic; perfect for small foyers Similar to another reviewer, the Penelope Console fits my small foyer - it's hard to find one that's not too wide or deep, but is also functional. I use the bottom shelf for baskets to hold boots, shoes and cycling accessories, and the drawers for winter accessories (gloves, etc.). I like the light, clean aesthetic of this piece. For a small piece, it's really quite functional, not just pretty. I hung the shelf which is shown in one of the photos above it (it is no longer available), and they go great together - the shelf holds my hats and additional bike gear.
Date published: 2014-11-23
Rated 5 out of 5 by from Perfect for our foyer The Penelope Console is just the right size for our small foyer. Moreover the light, distressed finish brings a rustic look to the small space without compromising on sophistication. We've placed large baskets in the bottom space to hold shoes, and the drawers keep keys, scissors, and other small assorted objects separate and handy at a moment's notice. Then we added the Tasseau Table Lamp on top to provide a softer light in contrast to the harsh overhead recessed lighting.
Date published: 2013-09-20
Rated 5 out of 5 by from this piece has so many possibilities! I had been looking for a nice looking "console" for our laundry room...I needed something large enough to serve as storage but small enough to accommodate a narrow space in a high traffic area. The Penelope is just what I needed and coordinates perfectly with the Durham bookcase we already have in the laundry room.
Date published: 2013-09-11
Rated 4 out of 5 by from Very sturdy and stylish product The shipment is very quick. When it arrived, it is exactly what I expect it to be.
Date published: 2016-10-10
Rated 4 out of 5 by from LOVE! I have been on the lookout for a console for our small entryway for a couple of years. I was a little nervous about ordering something online, but I loved the look of this and the little drawers would solve some of our storage needs. It just arrived yesterday and I could not be happier. It is the perfect addition to our entryway! It's a tad pricey, but it's a keeper!
Date published: 2016-04-23
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Product:TC394-Penelope Console Table