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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Paulette Servers - Set of 3 is rated 3.8 out of 5 by 18.
Rated 5 out of 5 by from Perfect fit. Great piece of furniture. It looks like a part of the kitchen matching perfectly with our kitchen cabinets. Great quality.
Date published: 2020-06-07
Rated 5 out of 5 by from Love the Paulette Servers! I am so pleased with the Paulette Servers! The quality exceeded my expectations, they look gorgeous in my kitchen, they are functional, and a real showpiece. Very Pleased!
Date published: 2020-04-10
Rated 5 out of 5 by from LOVE, LOVE, LOVE! I had been eyeing this set of 3 servers for some time, since it was a major purchase, and was concerned about the quality and amount of assembly required. I finally decided to go ahead after catching it on sale, with reduced shipping, and upon learning that very minimal assembly was necessary. I'm so glad I did! I LOVE the set! It's perfect for my long wall in the dining area that is opposite the kitchen area. It arrived within a week of my order and in great condition....only assembly was to secure the server top to the base with included hardware, and put the adjustable shelves in. Quality is great! Drawers work smoothly and the additonal storage is fantastic! Looks so chic and beautiful. I love to change the displayed items in the hutch top with the seasons, so it looks different all the time! I got the white units, two with cabinet door bases and one with drawers. GREAT PURCHASE! The only change I would recommend is to make the partitions in the small drawers on top removable to allow for more storage flexibility. Otherwise, it's AWESOME!
Date published: 2020-02-29
Rated 5 out of 5 by from Dining Room Hutch I absolutely love this piece. The color is more of an olive green but goes perfect in our dining room. The unit is very sturdy. The drawers slide nicely. Tons of cabinet space. If your going for a French country look than then this is the piece for you.
Date published: 2018-04-08
Rated 4 out of 5 by from This is a beautiful piece and I just love the color, I got the gray. The down side was it sat in 6 pieces in my dining room for 2 1/2 weeks while I waited for the hardware to be shipped because it was not with the unit when it came then it was on back order. Also, the marble doesn’t exactly line up. Maybe I’m just too picky with that part tho.
Date published: 2020-08-07
Rated 4 out of 5 by from Beautiful piece!! This is a beautiful piece and I just love the color, I got the gray. The down side was it sat in 6 pieces in my dining room for 2 1/2 weeks while I waited for the hardware to be shipped because it was not with the unit when it came then it was on back order. Also, the marble doesn’t exactly line up. Maybe I’m just too picky with that part tho.
Date published: 2020-07-11
Rated 4 out of 5 by from Just as pictured We purchased the Paulette section with hutch above and drawers below to use in a small space between window and mantel in living area and we use it for storing tv/audio components on shelves and other entertainment items in drawers. No assembly required. Love the color which is a a medium value gray/green. The reason I gave 4 rather than 5 is that there are small imperfections in the way the drawers fit. But nothing noticeable except on fine inspection.
Date published: 2017-09-11
Rated 4 out of 5 by from Def Olive, Not sure why called Gray These are def more Olive that gray...that being said, LOVE! There is no assembly required other that inserting shelves and bolting to the wall. Perfect.
Date published: 2017-08-02
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Product:SK019-Paulette Servers - Set of 3