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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Paulette Servers - Set of 3 is rated 4.0 out of 5 by 33.
Rated 4 out of 5 by from Beautiful piece!! This is a beautiful piece and I just love the color, I got the gray. The down side was it sat in 6 pieces in my dining room for 2 1/2 weeks while I waited for the hardware to be shipped because it was not with the unit when it came then it was on back order. Also, the marble doesn’t exactly line up. Maybe I’m just too picky with that part tho.
Date published: 2020-07-11
Rated 4 out of 5 by from Just as pictured We purchased the Paulette section with hutch above and drawers below to use in a small space between window and mantel in living area and we use it for storing tv/audio components on shelves and other entertainment items in drawers. No assembly required. Love the color which is a a medium value gray/green. The reason I gave 4 rather than 5 is that there are small imperfections in the way the drawers fit. But nothing noticeable except on fine inspection.
Date published: 2017-09-11
Rated 4 out of 5 by from Def Olive, Not sure why called Gray These are def more Olive that gray...that being said, LOVE! There is no assembly required other that inserting shelves and bolting to the wall. Perfect.
Date published: 2017-08-02
Rated 4 out of 5 by from I love the look and storage of this product. I love the storage and look of this product. I've been saving for awhile and I'm so glad I was finally able to make this purchase. The only complaint I have is that I noticed a tiny scratch on one of the cabinet doors after I put it together. I know we were careful not to do this during assembly.
Date published: 2017-06-01
Rated 3 out of 5 by from greet product this is a good product i recommanded it toooooooooooooooo musch
Date published: 2021-10-06
Rated 3 out of 5 by from Paulette Servers Overpriced!!! These are pretty but they look cheap. The wood isn’t real and the back is lined with what looks like cardboard. I feel the price is double what it should be. The one that has drawers makes a loud click each time the drawers are opened. The marble is not real it is a composite that’s thin. We tried to dress it up but still has a chalky cheap look about it. This product is way overpriced but we will keep until we can build something nicer. I will say for the price we paid we could have built something from real wood. I’ve used MDF board before on projects and these don’t look as good as MDF. They need extra help for sure. If price was around 1700 ok I can see. But these are way to expensive for what you get. Soooo disappointing. Shame on Ballard for selling something this cheap looking for this ridiculous price.
Date published: 2020-09-20
Rated 3 out of 5 by from be warned this requires installation from a finish carpenter. more $$. i have bead board and chair rail. each piece needs to be anchored to the wall to keep the unit from pitching forward when the drawers are pulled out. waiting to see how visible the anchors that are provided might be. all pieces need to be pulled together with bolts to eliminate gaps.
Date published: 2020-08-30
Rated 3 out of 5 by from Functional but uneven The top shelves are somewhat uneven and don’t fit well as pictured. There are noticeable gaps between the 3 parts.
Date published: 2019-08-06
Rated 3 out of 5 by from I wish it was made of better materials For the amount of money you spend on these pieces of furniture, I wish the materials is is made of was better quality. The drawers open to easily and have no hinges that attach them to the furniture. Furthermore, the three pieces on the top don't align with the bottom pieces. Also, it is listed as a white, but it is more of an antique white. In the future, I might paint the color to a true white.
Date published: 2019-06-24
Rated 3 out of 5 by from Nice pieces but color not as expected Needed a lot of help getting the hutches and bases to line up top and bottom, front and back. Also issue with the color -- definitely green not gray, POSSIBLY greenish-gray. :) Getting used to it though and we like it!
Date published: 2016-12-10
Rated 2 out of 5 by from Cheap Craftsmanship My 3-set Paulette Server arrived 2 days ago and I will be returning it. I ordered all drawers for the bottoms and (for safety reason which I understand) there is a drawer catch so both drawers cannot open at the same time. The drawer catch clicks so loud, I can hear it upstairs on the opposite side of the house... and there are 6 drawers. They all do this! The marble tops are inconsistent and don't line up. Packaging seemed perfect and well-protected with Styrofoam, however the base cabinets were still damaged/dented when taken out of the box (even though the Styrofoam was in good shape). I'm assuming the factory allowed this to pass their QA review...?? The backing feels like cardboard... Shall I go on?
Date published: 2021-10-22
Rated 2 out of 5 by from Disappointed in this product We took delivery of part of this set, today. One of the hutches, and one of the consoles was damaged. When trying to put together what we accepted, we had trouble with the stability of the levelers on one of the consoles. Even though level, it wouldn’t sit firmly on the floor. There are also gaps in openings, where the cuts are not straight. The marble tops are inconsistent in pattern, ie, one is heavily marbled with gray, while another is white with very little gray at all. For the price, the quality is poor. It also takes forever to ship...even replacement pieces. We’re returning the unit.
Date published: 2019-03-19
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Product:SK019-Paulette Servers - Set of 3