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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Paulette Server with 2 Door Console is rated 4.5 out of 5 by 28.
Rated 5 out of 5 by from J'adore Thanks Ballard Desing for my new Paulette server. I'd been keeping an eye on this one quite sometime & finally I got it. :) It goes well with my Tea Pot and tea cups collection and my wine collection too! Love the color & it is beautifully made. And I just love it! ❤️
Date published: 2017-06-06
Rated 5 out of 5 by from Versatile and beautiful I couldn't be happier with my set of 3 Paulette servers (2 with doors and 1 with drawers.) They are solid, hold two full sets of china for 12, plus my large quantities of table linens. I have the gray finish, and was prepared for the reality that the color has a sage greenish hue to it, based on reviews I read. They are gorgeous, well built and I love them.
Date published: 2017-03-04
Rated 5 out of 5 by from Quality True to Ballard I received two gray with white interior Paulette servers and the Paulette appliance cabinet promptly after I placed my order. My plan is to incorporate these into a kitchen remodel in lieu of custom cabinetry. I could not be more pleased with the quality of the hardware, the finish, and the door and drawer mechanisms. Even my designer was impressed! I do not work for or have any other connection to Ballard other than I have loved every item I have purchased from them.
Date published: 2016-03-15
Rated 4 out of 5 by from Functional with a small footprint Well made and functional these sage green (not grey) units were the perfect color and the shallow depth does not take much floor space but adds a lot of service. I bought two units (side by side) and they house my extensive bar and bar tools as well as silverware and storage.
Date published: 2021-04-13
Rated 4 out of 5 by from Beautiful 2-piece servers Excellent design, sturdy construction, and arrived in great shape. Instructions were about 90% in sync with the product so it wasn’t too much effort to set up. Although, putting shelf pins in was actually painful with too small holes and sharp, ragged edges on some. Would have appreciated suggestions for How to get the pieces out of the boxes. The catch 22 is that arrived safely but way too much packaging to figure out how to move the boxes and styrofoam out of my life. Just be prepared for that and set time and expectations appropriately. Thankfully, they are exactly what I wanted and that mitigates the rest. 5 star product loses one star for the niggling frustrations.
Date published: 2020-10-06
Rated 4 out of 5 by from Very nice We are happy with the product but would like to get some touch up paint for a few nicks
Date published: 2016-12-05
Rated 3 out of 5 by from Nice piece; delivery/assembly issues Three of these were delivered to my moms condo today. She paid the extra delivery charges to have these 3 units delivered inside her condo. The top and bottom pieces are not connected (2 pieces). The delivery crew unpackaged everything and only indicated that anti tip straps should be installed. They did not connect the brackets to connect the upper and bottom cabinets/pieces nor did they tell me I would need to install them. I was disappointed in the delivery process because of this. I ended up having to move the cabinets after they were delivered and attach the brackets. The interior shelf brackets are challenging to install. The lower cabinet shelves are also hard to install due to the cabinet door hinges. It is challenging for 1 person to install these
Date published: 2020-12-30
Rated 3 out of 5 by from Disappointed Arrived slightly damaged, weird color (very green gray).
Date published: 2019-05-07
Rated 3 out of 5 by from Love the piece, hate the color This piece was purchased to go in my gray and white kitchen placed near the Dayna side chairs in gray and Saratoga table (white). The server cabinet is solid and well made, the perfect size and much nicer than anticipated. Unfortunately the color is olive and looks green next to the walls and other furniture. I plan to have it painted. An unexpected inconvenience.
Date published: 2019-02-20
Rated 2 out of 5 by from Poor workmanship The piece is fine from a distance. In fact the bottom piece seems of better quality than the top. The paint job is sloppy, and there is a white spot on the side of the top piece as well as where the two pieces connect. The small drawers on the top piece are flimsy while the drawer on the bottom piece is more substantial. I have been sent a paint swatch from the company in hopes of matching the color to cover the blemishes. I am thinking I will have to paint the entire piece. The brackets don't go in easily. I was able to hammer them in but was afraid the structure would crack.
Date published: 2020-07-17
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Product:SK033-Paulette Server with 2 Door Console