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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Paulette Kitchen Pantry is rated 4.7 out of 5 by 37.
Rated 5 out of 5 by from Elegant remedy for a small kitchen. We just downsized to a much smaller home and the kitchen has limited storage. The Paulette Pantry looks as if it was made for the space. Ample storage with adjustable shelves on the top Along with a two-tier wine rack. I am storing heavier kitchen equipment in the pullout drawers in the lower half of the piece. We chose the gray and cream to complement our porcelain slate colored floor. So happy with our choice.
Date published: 2019-07-22
Rated 5 out of 5 by from Perfect for extra room I bought two of these and 3 Paulette cabinets to match. The set has given me storage options that were needed, due to a small kitchen. These have allowed me to shift items around to make the kitchen functional and still have items used often near-by.
Date published: 2019-06-24
Rated 5 out of 5 by from Love this pantry! Finally purchased the Paulette Pantry and I love it! It really offers a lot of storage space as evidenced in the online photos in a compact but tall footprint. Love the slide out bottom shelves and the soft close drawer. The color I purchased is described as gray but really it's gray with just a tinge of green (which is actually better and tempers the gray) but soft and it's just not a spectrum gray, in case that's what you want. The color worked out perfectly and the design complements my 1760 farmhouse but can be mixed with modern pieces as well. This pantry was just what my kitchen needed and the Ballard customer servce was great at every level!
Date published: 2019-06-12
Rated 5 out of 5 by from Glad I Bought Paulette The Paulette Pantry has proven to provide me with the extra storage I desperately needed. Now I'm no longer searching in the back of my kitchen cabinets to retrieve regularly used items. The pantry is roomier than I imagined. Love the slide out drawers.
Date published: 2019-05-16
Rated 5 out of 5 by from Perfect pantry cabinet! Love this piece. Very nicely made with a lovely paint finish. I was a bit skeptical purchasing online, but I am so thrilled I took the chance. The cabinet will hold a .7 cubic microwave for those looking to get the microwave off the of the kitchen counter. It looks like it was custom made for my space!
Date published: 2019-03-24
Rated 5 out of 5 by from Excellent Product! We have an old house that does not have a lot of storage space. I wanted a pantry with lots of room that would not take up a lot of space. After looking at less expensive options, I settled on this one and it is hands down one of the best purchases I have made. The quality is great and it has more than enough space for my family of three. I get tons of compliments on it. I highly recommend this pantry.
Date published: 2019-03-12
Rated 5 out of 5 by from Sale item For until mentional price I want a piece like this in every room of the house. Beautiful and functional
Date published: 2019-02-15
Rated 5 out of 5 by from Quality Product! I bought the Paulette Pantry in white for a pantry niche that we are creating in our home. While this product was a little more than I was hoping to spend, it's made of solid wood, holds a lot more than the size may suggest and the construction is impeccable. One thing to note is that the white is definitely on the creamier side of the spectrum - not a deal breaker for me but something to note if you are looking for a true white. I'd definitely recommend this product!
Date published: 2019-01-25
Rated 5 out of 5 by from Just what I hoped it would be Well made. Well packaged. Worth the price tag. Stores a lot in a small footprint.
Date published: 2018-11-09
Rated 5 out of 5 by from Beautifully appointed When I purchase the pantry I was very cited but when I got home I was absolutely thrilled it has wonderful storage and makes the kitchen area look very sophisticated excellent product
Date published: 2018-08-24
Rated 5 out of 5 by from Great bar cabinet Bought this to use as a bar cupboard. The shelves hold all my wine and beverage glasses, the sliding bottom drawers hold mixers, tonic water, etc. and the drawers hold bar accessories. I paired it with 2 Paulette bottom cabinets and now guests have a space to make their own drinks plus it doubles as a sideboard. Finish and construction are excellent.
Date published: 2018-08-10
Rated 5 out of 5 by from Perfect Pantry Just bought a new house and after moving, realized we didn't have any good place to put the food! So after an exhaustive search for a sturdy and nice looking cabinet, we found this and absolutely love it!
Date published: 2017-08-08
Rated 5 out of 5 by from Great storage for a small space We needed more storage in our kitchen but only had a small space for a pantry. This pantry is very polished looking from the outside. The doors and handles are very elegant, but the inside has a surprising amount of useful storage. We have mushroom/cream cabinets and the greenish gray pantry compliments them very well.
Date published: 2016-11-07
Rated 5 out of 5 by from Love Paulette Paulette Pantry is a beautiful and functional piece of furniture. It is well made and was very well packaged. We did not have white glove on this delivery but will do so in the future. (Much easier for a delivery man to unwrap and discard packing material...I was on a step stool, carefully unwrapping her for over an hour... :-D.) And it was well worth it. The only down side is the price. My husband actually asked if we were going to get a few more pantries for other rooms in the house and when he realized how much it would cost....he just gulped! But we are very pleased we have at least one Paulette. And yes, we call her by name! :-)
Date published: 2016-10-31
Rated 5 out of 5 by from I love the Pantry I love the pantry. It has a ton of space and is well crafted. I love the wine rack, shelves, door shelves and drawer. I can't believe how much fits in there! It is such a functional piece!
Date published: 2016-01-24
Rated 5 out of 5 by from Brown Wood Color Please provide this item in the brown wood tone. I'd like to order it, but I needs to match my other pieces. I have the perfect spot for it, but white and gray would not match.
Date published: 2015-12-08
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