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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Paulette Kitchen Pantry is rated
4.6 out of
5 by
104.
Rated 5 out of
5 by
K Andres from
Paulette CabinetsThis cabinet is awesome for a hideaway small kitchen bar!
Date published: 2022-01-18
Rated 5 out of
5 by
Betsy in Brooklyn from
Pretty enough for the apt living roomWe moved to an apt with more limited kitchen storage. This pantry is a godsend. It is tall and holds literally all of our pantry items and a case of wine. We have it in the living room.
Date published: 2021-12-05
Rated 5 out of
5 by
Cori D from
A great cabinet for storage and organizationMy kitchen is small and space is at a premium, so I needed storage that would make good use of what little space I had and look good doing it. This fit the bill perfectly. It's appears compact, but when you open it up, it has a ton of storage. It's tall and sturdy, and I use it for a variety of items. I love it.
Date published: 2021-09-19
Rated 5 out of
5 by
AmyED from
QualityVery solid and beautiful piece. Appreciated not having to assemble!
Date published: 2021-06-23
Rated 5 out of
5 by
SBurk from
More room than what it replaced!Very impressed! We extended our pantry and got rid of a desk, which meant a loss of storage. We have more room in this cabinet that we did in our desk with 3 cabinets and 3 doors! And everything is better organized! Beyond pleased with this purchase. And to be honest, I did not have the time or inclination to put together a flat pack, so that was a huge selling point as well! It is a bit more green- gray than a greige.
Date published: 2021-06-23
Rated 5 out of
5 by
KRMill from
Amazing alternative to pantryBeautiful design and I love the space afforded by this pantry! It feels solid and really well made. Holds a ton of food and the door storage is surprisingly deep and helpful. Only caveat - this is more of a dark gray green than neutral gray.
Date published: 2021-05-28
Rated 5 out of
5 by
Tina A from
I've been looking for a pantry for sometime. This is absolutely beautiful. No more bending down to look for things. Everything is at my fingertips. This cabinet holds a ton and everything is visible.
Date published: 2021-02-04
Rated 5 out of
5 by
VTHoneyB from
Beautiful, solid, and very functional. We needed extra space for kitchen goods and this piece did the trick. So happy we got it! Be sure to install the anti-tipping part, because with the doors open for leverage you can pull it right over. With that installed though, it is stable and fantastic.
Date published: 2021-02-04
Rated 5 out of
5 by
luckayme from
I needed extra storage since I'm not going to the store twice a week anymore. This fit the bill perfectly. It holds an amazing amount in such a small footprint. As others have said the extra $40 for the delivery personnel to unpack, place it, and take the packing material away is well worth it. I am using the upper bottle shelves for extra olive oils and wraps such as waxed paper, parchment and foils and the drawer holds all my spice bottles. Now I can find them! My only criticism are the anti-tipping brackets and instructions. My husband laughed at them and said we will have to figure something else out. You will not regret this purchase.
Date published: 2020-10-24
Rated 5 out of
5 by
VTHoneyB from
Beautiful, solid, and very functional. We needed extra space for kitchen goods and this piece did the trick. So happy we got it! Be sure to install the anti-tipping part, because with the doors open for leverage you can pull it right over. With that installed though, it is stable and fantastic.
Date published: 2020-10-17
Rated 5 out of
5 by
Dcoop2000 from
Perfect size! Looks great in any space. Fits more than I thought.
Date published: 2020-10-04
Rated 5 out of
5 by
VTHoneyB from
Paulette Pantry - great productBeautiful, solid, and very functional. We needed extra space for kitchen goods and this piece did the trick. So happy we got it! Be sure to install the anti-tipping part, because with the doors open for leverage you can pull it right over. With that installed though, it is stable and fantastic.
Date published: 2020-09-29
Rated 5 out of
5 by
Minor from
Very Happy!We are very happy with the quality and design of this pantry. It was a life saver improving the functionality of our kitchen.
Date published: 2020-09-27
Rated 5 out of
5 by
Tina A from
Love my new pantryI've been looking for a pantry for sometime. This is absolutely beautiful. No more bending down to look for things. Everything is at my fingertips. This cabinet holds a ton and everything is visible.
Date published: 2020-09-20
Rated 5 out of
5 by
Dcoop2000 from
Kitchen PantryPerfect size! Looks great in any space. Fits more than I thought.
Date published: 2020-09-20
Rated 5 out of
5 by
Pantry needed from
Pantry neededMy new house didn’t have a pantry or many cabinets so this is fantastic with nice pull out shelves
Date published: 2020-08-17
Rated 5 out of
5 by
luckayme from
my cabinet of possibilitiesI needed extra storage since I'm not going to the store twice a week anymore. This fit the bill perfectly. It holds an amazing amount in such a small footprint. As others have said the extra $40 for the delivery personnel to unpack, place it, and take the packing material away is well worth it. I am using the upper bottle shelves for extra olive oils and wraps such as waxed paper, parchment and foils and the drawer holds all my spice bottles. Now I can find them! My only criticism are the anti-tipping brackets and instructions. My husband laughed at them and said we will have to figure something else out. You will not regret this purchase.
Date published: 2020-07-19
Rated 5 out of
5 by
Rosedale from
Beautiful and functionalLove this piece! Just measure carefully because it is a very tall cabinet.
Date published: 2020-07-12
Rated 5 out of
5 by
Reagan from
Perfect for Additional StorageThis pantry is exactly what I was looking! High quality with beautiful finishes and just the right size. I have a small kitchen and this pantry has tripled the storage space. My first purchase from Ballard Designs but it will not be my last!
Date published: 2020-04-29
Rated 5 out of
5 by
RoyL from
LOVE - Used 1 for a pantry & 1 for an "adult bevs"We LOVE THESE we bought 2 of them (one as a pantry and one as an adult beverage storage) and 2 of the hutches. We were going to have a piece built into our kitchen wall and it was getting super $$$ and we stumbled across these. We had a few dinks on it but nothing that showed on the front side. We have the white one - its more of an off white not white white. We plan to paint it later down to match our cabinets in the kitchen. But I HIGHLY recommend.
Date published: 2020-03-31
Rated 5 out of
5 by
Shawn B from
Great Organizational Piece!OK so I originally purchased this for my kitchen. I live in an "open concept" house which is great but there is no pantry or storage. Unfortunately, it was too big and did not fit in the space. Idea #2 (which I got from the listing) I put it in my bathroom and it what a game changer! A LOT more storage and organization. Love it!
Date published: 2020-02-03
Rated 5 out of
5 by
Cinat from
Gorgeous Wall Units Look Like Built InsI bought four units to set up along the long wall and I really love the quality and look at these pieces. Together they look like they are a built-in unit. I ordered the white which is not optic white, it does have off-white or cream undertones. I do wish the white glove delivery included balancing the units. I cannot manipulate the adjustable feet underneath by myself so they rock and I cannot fully use the units until i hire someone to do it for me. It’s a small thing that has a big impact.
Date published: 2020-01-17
Rated 5 out of
5 by
Boston Tracey from
Great storage addition to any space!Having moved from a large kitchen with tons of storage to a much smaller one the Paulette Pantry is perfect. It blends well with our cabinets, which are modern and is very efficiently designed to hold everything I couldn't find space for. An excellent choice for storage in any space.
Date published: 2019-12-07
Rated 5 out of
5 by
Wendy Y from
Perfect pantry!I have wanted to replace our etagere that held breads, chips and appliances for as long as I can remember. The spot is on the narrow side and nothing ever fit. I splurged on the Paulette Pantry and it looks great. No more clutter. It is well made, simple and very functional. I couldn't be more pleased.
And, yes, it did take a huge amount of time to unpack it- it is packed well!!!
Thank you, Ballard Designs!
Date published: 2019-11-29
Rated 5 out of
5 by
K Morse from
Perfect as our pantry.Love it!!! It’s a perfect pantry. Cereal and snacks on bottom shelves...and dry goods and can goods above.
Date published: 2019-11-12
Rated 5 out of
5 by
North Carolina from
Perfect PantryMy husband and I recently bought this, and we love it! It is very well designed to maximize storage. The dimensions are perfect! We bought the gray pantry.
Date published: 2019-08-10
Rated 5 out of
5 by
DIANEG from
I love it.Great for storage. But beautiful. I have a Paulette server also in my kitchen. It got rid if all the clutter.
Date published: 2019-07-31
Rated 5 out of
5 by
KathyPat from
Elegant remedy for a small kitchen.We just downsized to a much smaller home and the kitchen has limited storage. The Paulette Pantry looks as if it was made for the space. Ample storage with adjustable shelves on the top Along with a two-tier wine rack. I am storing heavier kitchen equipment in the pullout drawers in the lower half of the piece. We chose the gray and cream to complement our porcelain slate colored floor. So happy with our choice.
Date published: 2019-07-22
Rated 5 out of
5 by
Schwebel III from
Perfect for extra roomI bought two of these and 3 Paulette cabinets to match. The set has given me storage options that were needed, due to a small kitchen. These have allowed me to shift items around to make the kitchen functional and still have items used often near-by.
Date published: 2019-06-24
Rated 5 out of
5 by
Anonymous from
Love this pantry!Finally purchased the Paulette Pantry and I love it! It really offers a lot of storage space as evidenced in the online photos in a compact but tall footprint. Love the slide out bottom shelves and the soft close drawer. The color I purchased is described as gray but really it's gray with just a tinge of green (which is actually better and tempers the gray) but soft and it's just not a spectrum gray, in case that's what you want. The color worked out perfectly and the design complements my 1760 farmhouse but can be mixed with modern pieces as well. This pantry was just what my kitchen needed and the Ballard customer servce was great at every level!
