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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Paulette Kitchen Pantry is rated 4.6 out of 5 by 82.
Rated 5 out of 5 by from A great cabinet for storage and organization My kitchen is small and space is at a premium, so I needed storage that would make good use of what little space I had and look good doing it. This fit the bill perfectly. It's appears compact, but when you open it up, it has a ton of storage. It's tall and sturdy, and I use it for a variety of items. I love it.
Date published: 2021-09-19
Rated 5 out of 5 by from Quality Very solid and beautiful piece. Appreciated not having to assemble!
Date published: 2021-06-23
Rated 5 out of 5 by from More room than what it replaced! Very impressed! We extended our pantry and got rid of a desk, which meant a loss of storage. We have more room in this cabinet that we did in our desk with 3 cabinets and 3 doors! And everything is better organized! Beyond pleased with this purchase. And to be honest, I did not have the time or inclination to put together a flat pack, so that was a huge selling point as well! It is a bit more green- gray than a greige.
Date published: 2021-06-23
Rated 5 out of 5 by from Amazing alternative to pantry Beautiful design and I love the space afforded by this pantry! It feels solid and really well made. Holds a ton of food and the door storage is surprisingly deep and helpful. Only caveat - this is more of a dark gray green than neutral gray.
Date published: 2021-05-28
Rated 5 out of 5 by from I've been looking for a pantry for sometime. This is absolutely beautiful. No more bending down to look for things. Everything is at my fingertips. This cabinet holds a ton and everything is visible.
Date published: 2021-02-04
Rated 5 out of 5 by from Beautiful, solid, and very functional. We needed extra space for kitchen goods and this piece did the trick. So happy we got it! Be sure to install the anti-tipping part, because with the doors open for leverage you can pull it right over. With that installed though, it is stable and fantastic.
Date published: 2021-02-04
Rated 5 out of 5 by from I needed extra storage since I'm not going to the store twice a week anymore. This fit the bill perfectly. It holds an amazing amount in such a small footprint. As others have said the extra $40 for the delivery personnel to unpack, place it, and take the packing material away is well worth it. I am using the upper bottle shelves for extra olive oils and wraps such as waxed paper, parchment and foils and the drawer holds all my spice bottles. Now I can find them! My only criticism are the anti-tipping brackets and instructions. My husband laughed at them and said we will have to figure something else out. You will not regret this purchase.
Date published: 2020-10-24
Rated 5 out of 5 by from Beautiful, solid, and very functional. We needed extra space for kitchen goods and this piece did the trick. So happy we got it! Be sure to install the anti-tipping part, because with the doors open for leverage you can pull it right over. With that installed though, it is stable and fantastic.
Date published: 2020-10-17
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Product:SK012-Paulette Kitchen Pantry