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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Patisserie Glass Serving Stand is rated
4.2 out of
5 by
89.
Rated 5 out of
5 by
Shal from
Dining area must!It's gorgeous and fabulous! Such a unique and special piece for any dining event - love it.
Date published: 2021-03-24
Rated 5 out of
5 by
Susie Seagull from
Patisserie Glass Serving StandGorgeous! We love it. Extremely useful when entertaining, although there has been very little of that with Covid-19 around. Still, we do look forward to many years of entertaining in the future, and this is the perfect solution for flexible serving. The quality is amazing, sturdy, beautiful, and it can be used in so many ways.
Date published: 2021-01-31
Rated 5 out of
5 by
Alice Genzlinger from
European Glass serving standIt’s versatility. From muffins to tea sandwiches to flowers, whatever your need , it is always ready to serve and it’s lovely just standing ready.
Date published: 2020-06-12
Rated 5 out of
5 by
Redgrover from
Great conversation piece!Love it! Right now it’s a mini bar, but I will eventually find so many new uses for it!
Date published: 2020-05-29
Rated 5 out of
5 by
Kelli PR from
Did not Disappoint!I loved this stand from the moment I saw it on BD website. I waited to purchase it when on sale, and it was so worth it! It is very heavy and sturdy. The top glass shelf can be adjusted to your desired height. This stand is also multi-functional. I am currently using it as a decor piece, but plan to repurpose it as a server for appetizers and/or dessert treats for guests and/or birthday parties. I might even use it as a centerpiece on my dining room table at one point. The stand definitely makes a statement.
Date published: 2020-05-29
Rated 5 out of
5 by
Ellie Jane from
Patisserie StandBeautiful piece! Will use for upcoming holidays for sure! Very sturdy and super easy to put together. Love it!
Date published: 2020-05-17
Rated 5 out of
5 by
Mrs Bauer from
The patisserie stand is beautiful! It elevates my coffee bar to another level. It’s an elegant storage solution for my mugs and very well made. Worth every penny. Absolutely in love with it. ❤️
Date published: 2020-05-15
Rated 5 out of
5 by
Mrs Bauer from
Patisserie StandThe patisserie stand is beautiful! It elevates my coffee bar to another level. It’s an elegant storage solution for my mugs and very well made. Worth every penny. Absolutely in love with it. ❤️
Date published: 2020-05-04
Rated 5 out of
5 by
Brandi J from
You won’t regret this one!Gorgeous. Simple but elegant. Great for traditional, transitional, modern French, French decor
Date published: 2020-03-30
Rated 5 out of
5 by
Anonymous from
Entertaining at a new levelI absolutely love it! I have used it at all of my Christmas parties this year, and it makes my appetizers and desserts look so inviting.
Date published: 2019-12-20
Rated 5 out of
5 by
Lara Lee from
Eye catching!Love and it’s pretty heavy .. it’s in my coffee bar stacked w coffee/ tea supplies
Would buy again
Date published: 2019-10-17
Rated 5 out of
5 by
Happy Client from
Patisserie standLove this !!! Perfect display oiece for my stemless wine glasses and dessert dishes on my buffet unit in the dining area.
Date published: 2019-06-27
Rated 5 out of
5 by
BrendaLM from
Great AdditionI am so happy with my purchase. I was stalking this for over a year and with the sale and free shipping I could not pass it up this time. I love it. It is a great addition to entertaining pieces, and looks great on my table.
Date published: 2019-05-30
Rated 5 out of
5 by
Cupcake jr from
Great display pieceI used this to display the mason jar Easter gifts for my grandchildren. Everyone loved it.. The top shelf stayed in place perfectly with the weight of the jars. I’m looking forward to using it again for my next event.
Date published: 2019-05-04
Rated 5 out of
5 by
TraceyYin from
LoveI love this stand. The quality is excellent. The size is just what I want. It is very stable. It looks very good. The best features are that it is adjustable and I like that there is space enough underneath between the two bases to put a full size dinner plate so I can still use my entire countertop.
I have it set up full time in my kitchen and have no worries that it will topple. The glass makes it easy to clean.
My neighbor already wants to borrow it and my sister has shelf envy.
Date published: 2017-03-13
Rated 5 out of
5 by
Bluebonnet from
Absolutley love this!At first I thought the rubber pieces that keep the shelves from sliding were not included but they were so small and attached to the screws that I just did not see them. This piece is so unusual that everyone raves over it and wants to know where I got it. It will go so many places in the home and looks great everywhere. Top quality and is heavy so it will not topple over.
Date published: 2017-01-22
Rated 4 out of
5 by
TWEdwards from
Pastry shelvingItem needs clearer instructions for assembly rather than just illustrations. It took a bit before I could get the shelves not to slide to useable positions.
Date published: 2021-09-20
Rated 4 out of
5 by
SFMommy123 from
Beautiful but the pads don't workThis makes for a lovely display for treats and glassware. However, after assembling the stand, the shelves kept sliding down over the course of several hours. The screws come with a tiny clear soft pad at the end. Once we removed the pads, the shelves stayed put. The metal on metal may be marring the uprights which means I will be hesitant to adjust the shelf height often. And I don't have faith it would hold heavy items like liqueur bottles. Seems like the design could be better thought out, hence 4 stars instead of 5.
Date published: 2021-03-27
Rated 4 out of
5 by
RedeemedVintage from
Patisserie Serving Stand GoldI love the size and look of this beautiful Patisserie Serving Stand. It doesn’t hold much weight as I’ve noticed the top shelf gradually slides down the bars. It’s still a lovely purchase.
Date published: 2020-02-18
Rated 4 out of
5 by
wilfreddo from
Perfect for EntertainingThis serving piece is gorgeous, and I have had nothing but compliments on it. I kept it on the center of my kitchen island all through the holiday season, and filled it with candies and small cookies whenever we had guests. Four stars only because the rubber pads at the end of the screws (that hold the glass trays to the supports) seem flimsy, and I'm concerned that it won't hold as well with multiple assemblies (and it's way too big to keep assembled--I'd never have room to store it!).
The screws won't be a big problem; even if the rubber pads fall off, I'm sure I'll be able to get the piece to work. And it's absolutely worth it for how beautiful the server is. Would definitely recommend!
Date published: 2016-02-15
Rated 4 out of
5 by
Jean209 from
almost perfect except for one flawSuch a beautiful server! It totally reminds me of patisseries in Paris. Unfortunately, the screws are flawed on mine. Possibly the treads may have been worn out so the shelves do not stay put; they keep sliding down.
Date published: 2016-01-07
Rated 3 out of
5 by
F123 from
Just okHave wanted this for a long time to display in my kitchen. But it's not really worth the price tag. I got it 30% off around Christmas. No matter how tight you have the screws which hold up the shelves it's a little wobbly if moved around. You need to be very careful.
Date published: 2022-05-12
Rated 3 out of
5 by
Beauses from
Sliding shelvesThe screws that hold the shelves up do not stay well. You must provide extra support to keep them from sliding.
Date published: 2022-05-07
Rated 3 out of
5 by
MCarman from
Pretty but flawedThe patisserie is beautiful. The finish on the pewter option is not well done. I ordered a replacement for the first one and the replacement still has flaws.
Date published: 2020-11-01
Rated 2 out of
5 by
Aviation Mom from
Patisserie shelfYou should know this product is huge and very heavy! Got it to display a few cupcakes..won’t fit on my kitchen island! Using it in my bathroom for towels soaps candles and bath salts
Date published: 2020-02-28
Rated 2 out of
5 by
aw shucks from
UnstableThe stand was not stable. The shelves wiggled, the screws did not hold well. I am bringing it back
Date published: 2019-08-29
Rated 2 out of
5 by
ChastainParkHigh from
Beautiful But Design Flaw is RealJust purchased this at the Ballard Outlet and paid $75 so I'm not too upset about the screws not holding the glass in place. Husband is going to apply a thin bead of clear caulk to keep them from sliding down. At the $200-$250 price point, it is a design flaw that is unacceptable. At the Outlet price, I'll deal and just put light things on it like cupcakes.
Date published: 2017-11-05
Rated 1 out of
5 by
bmdean977 from
Poor quality Patisserie StandThe stand shelves keep slipping as the screws don't hold it.
Date published: 2021-08-01
Rated 1 out of
5 by
Jo Hilliard from
Patisserie Glass Serving StandThe glass glass shelves neither stay in position nor stay level as the screws do not tighten enough to avoid the problem. The shelves slide down to the extent the top one mashes all food items on the second shelf. (cupcakes, etc)
Date published: 2019-11-26
Rated 1 out of
5 by
MDInterior designer from
So beautiful, if it worked!!!I’m so upset, this was not cheep! The metal is a nice heavy metal, beautful finish but the shelves DO NOT stay up, at all! All day I see it in my kitchen and it drives me crazy, one side or the other slides down, nothing can fix it. It need holes for the screws to screw into, yeah it won’t be 100% adjustable but it will at least be usable. I’m really mad, seems from other reviews that ordering a replacement won’t help since they all do it.
