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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Palmetto Indoor/Outdoor Rug is rated 4.5 out of 5 by 163.
Rated 5 out of 5 by from Another win 4th indoor/outdoor rug from Ballards. Good quality, just as specified, easy care. Would recommend and would buy again.
Date published: 2020-08-19
Rated 5 out of 5 by from Out door rug The rug is very nice quality! would purchase again
Date published: 2020-08-08
Rated 5 out of 5 by from Gorgeous Rug! Beautiful, high quality rug! My dog had an accident on it and I had to use Resolve carpet cleaner- the dark navy color did not fade at all!
Date published: 2020-08-02
Rated 5 out of 5 by from Nice indoor outdoor mat! Perfect color, size and quality. Just what we wanted for mat by backdoor.
Date published: 2020-08-02
Rated 5 out of 5 by from Fantastic kitchen rug Great color and design. Tons of compliments. Cat's favorite place to sleep:)
Date published: 2020-08-01
Rated 5 out of 5 by from Buy it! I love this carpet so much! The quality and construction is excellent - and it is gorgeous under my patio furniture!
Date published: 2020-07-31
Rated 5 out of 5 by from Great enhancement to our outdoor decor I have three Palmetto rugs and am happy with the way they have stood up to the hot Florida sun and rain storms so far. They lie nice and flat and the color is perfect for our decor.
Date published: 2020-07-13
Rated 5 out of 5 by from Love it! Using this as kitchen runner.and holding up well to daily traffic. Definitely purchase a padded mat for needed comfort underfoot.
Date published: 2020-07-04
Rated 5 out of 5 by from Palmetto rug This is a great design (pattern)! I use it in front of my kitchen sink.
Date published: 2020-07-01
Rated 5 out of 5 by from Navy indoor/outdoor rug Love this navy indoor/outdoor rug! It’s a great added touch to our porch!
Date published: 2020-06-09
Rated 5 out of 5 by from Great outdoor rug. This is a great outdoor rug! My last one would be wet for days after a rainstorm but this one is dry in notime. Would highly recommend. Looks just like the picture.
Date published: 2020-06-09
Rated 5 out of 5 by from Great front hallway rug Great color and it’s soft on your feet! Very happy with this purchase.
Date published: 2020-06-08
Rated 5 out of 5 by from Indoor/Outdoor Palmetto Rug Beautiful. Looks great. Excellent quality. Color is vibrant.
Date published: 2020-06-07
Rated 5 out of 5 by from Palmetto Indoor/Outdoor Rug-Terra Cotta This is my 4th porch rug from Ballard. I am always so pleased with color and quality. The color “terra cotta” which I chose this time looks great. I have stonework with this color that it pulls from as well as accent pillows with some of this color. Terra Cotta is fresh and fun. I recommend it.
Date published: 2020-05-27
Rated 5 out of 5 by from Indoor outdoor rug We bought 3! They are perfect for our home! The colors are exactly as expected!
Date published: 2020-05-24
Rated 5 out of 5 by from Great rug at reasonable price! Our new rug looks great! We purchased it to go beside the pool, underneath a sofa/coffee table set.
Date published: 2020-05-21
Rated 5 out of 5 by from Summer Time! Really pretty outdoor rug. Color is vibrant and thickness is great.
Date published: 2020-05-17
Rated 5 out of 5 by from Indoor/Outdoor Rugs I really love the indoor/outdoors rugs from Ballard Design. They are durable, easy to clean and add a flare to any room. Always a good purchase!
Date published: 2020-05-15
Rated 5 out of 5 by from Love the Rug! We love this rug. It is subtle against the gray patio (gray in color) but classy with the cream loops. I think it looks high quality and will hold up well on the porch. It makes the porch feel more like an outdoor living room and keeps your toes warmer!
Date published: 2020-05-13
Rated 5 out of 5 by from We Love This Rug We purchased 2 of these rugs in the teal color for our outdoor room. They are really interesting. The "fabric" is looks like a rug pad (kind of rubbery looking) but in beige and teal. There is a nice fabric binding on the outside. The rugs are soft to step on with light cushion for comfort. Color is beautiful. The only downside is that they are somewhat light in color so will require sweeping every couple days, and washing every week or so. But they give a lovely look to any space. You will not be disappointed.
Date published: 2020-04-13
Rated 5 out of 5 by from Makes a Big Difference I ordered this rug for my entry foyer, which has a grayish white 6" ceramic tile floor. It covers a large part of the tile, which is what I wanted & warms the feeling of the foyer a lot. I am very pleased with my purchase
Date published: 2020-04-10
Rated 5 out of 5 by from Perfect for homes with pets Perfect for an entry way at a home with dogs. Nice look and clean ability.
Date published: 2020-03-24
Rated 5 out of 5 by from Indoor/Outdoor Rug I'm very happy with these rugs (I bought 4 for a large patio space). They are sturdy and are a beautiful vivid brick color ( a little more orange than the catalog picture shows).
Date published: 2020-02-22
Rated 5 out of 5 by from Porch rug.. Beautiful rug. This is the third one we bought. Color and pattern are very pretty.
Date published: 2020-01-17
Rated 5 out of 5 by from Indoor/outdoor Palmetto rug This rug is just as I had envisioned. We use indoor/outdoor rugs, mostly, because we have an older dog who has some issues with his bladder. The rug looks just like the picture and adds some color to our dining room. Thank you for this rug, even though I had to wait for about four months until it was back in stock.
Date published: 2019-12-29
Rated 5 out of 5 by from A fantastic outdoor rug! I have the orange rug and the color is fantastic! I have the rug on my patio and it is the perfect base for the patio furniture. Every time I look at it I smile.
Date published: 2019-11-18
Rated 5 out of 5 by from Looks fantastic in our sunroom! Came just as described. Packaged well for shipping, so it didn’t get torn or damaged in the process.
Date published: 2019-11-17
Rated 5 out of 5 by from Bright, uniquely patterned outdoor rug Great color and extra thick outdoor rug with a bold pattern.This rug makes a statement!
Date published: 2019-11-12
Rated 5 out of 5 by from Indoor/Outdoor Rug Love how durable these rugs are and how easy they are to clean.
Date published: 2019-09-29
Rated 5 out of 5 by from Palmetto Indoor/Outdoor Rug Exceptional quality. I'm using it on my covered outdoor patio, but that doesn't mean it won't get wet. I'll likely roll it up during the winter, as I think our Pacific Northwest wet climate will be too much for it. Love the look!
Date published: 2019-09-24
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Product:RW285-Palmetto Indoor\/Outdoor Rug