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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Palmetto Indoor/Outdoor Rug is rated 4.5 out of 5 by 271.
Rated 5 out of 5 by from Great design and color Great color and size for medium space. We had had several Ballard indoor/ outdoor rugs. They last very well and look great.
Date published: 2022-06-12
Rated 5 out of 5 by from Star of My Outdoor Space Purchased two Palmetto rugs for my backyard space and love them. The Terra color is perfect and we get compliments galore. The quality, price can’t be beat. Love Ballard!
Date published: 2022-05-08
Rated 5 out of 5 by from Gorgeous Rug’ I purchased this rug for my bedroom in the spa color. It is a gorgeous rug at a really great price! Love it!
Date published: 2022-05-04
Rated 5 out of 5 by from Outdoor rug Fabulous color, high quality, great rug for balcony setting
Date published: 2022-04-11
Rated 5 out of 5 by from Indoor outdoor rug. The rug flattened quickly and is a perfect size for in front of our sink to catch drips. Nice color; true to catalog.
Date published: 2022-01-05
Rated 5 out of 5 by from Indoor/Outdoor Rug Rich color and pattern! Well made! I put a nice rug pad underneath which adds a soft touch for my feet! Spots come up easily. Beautiful.
Date published: 2021-12-13
Rated 5 out of 5 by from More beautiful than expected I was pleasantly surprised by this little gem of a rug. The pattern is a popular one in general and I worried that it would look a bit ho hum. However the large scale of the pattern along with the richness of the color and texture make this rug look much finer and expensive than I would have guessed.
Date published: 2021-12-11
Rated 5 out of 5 by from Outdoor rug indoors Beautiful rug and necessary because I have 3 dogs…
Date published: 2021-11-22
Rated 5 out of 5 by from Another great purchase Ballards indoor/outdoor rugs are the best. We rotate them out with each season. This burnt orange one look fantastic.
Date published: 2021-10-23
Rated 5 out of 5 by from Great rug! This rug is very durable and the color is excellent
Date published: 2021-10-18
Rated 5 out of 5 by from Great Product! This is the second Palmetto rug I've ordered and i love it. it looks great and the first one is several years old and still looks good.
Date published: 2021-09-10
Rated 5 out of 5 by from Palmetto outdoor rug Subtle, handsome, warm. good quality overall. Purchased in gray.
Date published: 2021-08-24
Rated 5 out of 5 by from Great outdoor rug Beautiful outdoor rug. The colors are vibrant. It dries easily after a rain. It fit on my patio beautifully. I was very happy with this rug. I recommend this product.
Date published: 2021-08-20
Rated 5 out of 5 by from Love the rug! Beautiful brilliant color. It brightens up my porch so well. Good quality too.
Date published: 2021-08-08
Rated 5 out of 5 by from Beautiful rug. I have purchased several rug and have never been disappointed.
Date published: 2021-07-23
Rated 5 out of 5 by from Great buy As expected Color was good seems durable at this point
Date published: 2021-07-02
Rated 5 out of 5 by from Indoor/outdoor rugs The rugs are just as they appear online. I am more than happy with the quality and my selection.
Date published: 2021-06-22
Rated 5 out of 5 by from Great looking-undo ends for finish look. It comes with glued ends that should finish the rug. I pulled them apart and it looks completed and more finished, No problem with the glue-flexible.
Date published: 2021-06-11
Rated 5 out of 5 by from Love our outdoor rug! Love this! Very good quality and design. Great under our outdoor dining set and no more issues with “furniture feet” on the deck!
Date published: 2021-06-08
Rated 5 out of 5 by from Love this Rug This rug looks great and adds a pop of color for our lake house.
Date published: 2021-05-17
Rated 5 out of 5 by from Vibrant Color I love this rug in our lake house, provides the perfect pop of color.
Date published: 2021-05-16
Rated 5 out of 5 by from Good quality and great color Very good quality and the rug laid out perfectly as soon as I took it out of the wrapping.
Date published: 2021-04-19
Rated 5 out of 5 by from Lovely Rug but Pricey Shipping Really great quality. The only thing I didn't like was the cost of shipping. I get rugs from Wayfair and they don't charge that much to ship a rug. I could buy another rug from Wayfair for what it cost to ship this one.
Date published: 2021-03-17
Rated 5 out of 5 by from Great quality Very nice quality. Exactly as pictured. Using it in guest bedroom.
Date published: 2021-03-04
Rated 5 out of 5 by from Beauty Times Two It’s a beautiful rug! In fact, so pretty we just bought another bigger one!
Date published: 2020-10-10
Rated 5 out of 5 by from Outdoor rug Nice size for a small balcony. It needed a pop of color and this navy rug was perfect.
Date published: 2020-09-12
Rated 5 out of 5 by from Beautiful and sturdy rug This rug is beautiful. Great quality and the color is perfect. It feels great underfoot and it seems to be very sturdy and will last the test of time and weather.
Date published: 2020-09-02
Rated 5 out of 5 by from Great choice! Love the color, pattern and cost of the Palmetto Indoor/Outdoor Rug. I would highly recommend it!
Date published: 2020-09-02
Rated 5 out of 5 by from Elegant, durable and great design These rugs are so well made. A bit more expensive than rugs at other stores but suspect they are also more durable. Love the design!
Date published: 2020-08-26
Rated 5 out of 5 by from Another win 4th indoor/outdoor rug from Ballards. Good quality, just as specified, easy care. Would recommend and would buy again.
Date published: 2020-08-19
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