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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Owen Entryway Cabinet is rated 3.3 out of 5 by 8.
Rated 5 out of 5 by from Functional and beautiful! For our mudroom we ordered 2 owen benches that are flanked by an owen cabinet on each end (4 total pieces), all in gray. They are well-made, sturdy and beautiful- we love them and also receive compliments constantly. One suggestion for Ballard would be to make coordinating bench cushions for a more finished look.
Date published: 2016-08-17
Rated 5 out of 5 by from Look great, very functional, assembly required I purchased 2 of these cabinets in rubbed black and paired them with a bench from another store in between them to make it look like a complete set. They looked strange without a bench. My kids use them for their backpacks/coats/shoes in our entryway. They have adjustable shelves the kids keep their homework papers on below their backpacks. The drawers are very large and deep, you can easily keep boots in them. I was surprised that they come in 2 boxes per piece, so there is some minimal assembly...that is not included with the extra shipping & special delivery charge. It took 3 people to attach the pieces together, but it could be done with 2. You have to lift the top cabinet and glue & match up the pegs to the pull out drawer cabinet. It was well worth the purchase, I love it and haven't found anything like it anywhere else!
Date published: 2015-12-02
Rated 4 out of 5 by from Cost saving option over built-ins I wanted a built-in entry way system but after pricing both a cabinetry option at $6000 before installation and carpentry option at $5300 I decided to take a serious look at modular. It doesn't have the longstanding durability of a built in because the doors and materials are thinner than what you would have built, but my husband and I are thrilled that we achieved the look and gained the storage that we wanted. Our contractor built the alcove with not much wiggle room but we could have used another half inch on either side because the outside doors don't option 100% due to the door placement. We also raised it on a platform to get our 6" wall base to fit around the furniture. Overall the total cost was at least a third of what we would have paid and that money was precious since we were doing a total condo gut renovation!
Date published: 2017-06-06
Rated 4 out of 5 by from Very functional! This product is what we needed for a home with no entryway closet! You definitely need two people to assemble it :). The product was missing some assembly parts (dowels) when it arrived so we decided to use a sharp kitchen knife and plastic writing pen (sans the ink) to create the missing dowels and assemble the product.
Date published: 2016-02-22
Rated 2 out of 5 by from Nice design, low quality These cabinets are a great design, nice looking, and very functional, but the quality is poor. The doors of the cabinets are warped and do not close all the way. The first set of cabinets I received were warped and I returned them for new ones. The second set weren't warped, but the cabinet doors are low quality and quickly became warped a few weeks later. Very disappointing quality for the price. For this price there are much higher quality products available.
Date published: 2018-01-22
Rated 2 out of 5 by from Some problems with quality I've had the Owen cabinet and bench for less than 6 months. From the very beginning the doors were not flush when closed, but as with many import furniture items, I've learn to expect some problems and thought I could live with it. About a couple months ago, the paint (I have the distressed black) along the front door panels of the cabinet began to peel off the edges. That I could not live with. Especially at these prices. For $300 more, I could have had a closet company install a small built-in for the nook in my entryway. I've submitted my complaint, now let's see if BD will stand behind their product.
Date published: 2017-04-12
Rated 2 out of 5 by from Not the quality I thought I was buying for the price. I've had this just under a year and the doors don't sit flush on the bottom any more and the edges of the doors on are starting to shift so you can see the finish being cracked/pulled apart. I'm using this for my shoes and don't have it over full either with little use as it's been winter and heels are being kept in it. For as much as this cost I didn't this would have been an issue just under a year of buying it.
Date published: 2017-03-12
Rated 2 out of 5 by from Quality Is Fair Sorry to be the dissenting vote. I think that this cabinet is way overpriced for the quality. Most of it is not solid wood and it has a very strong chemical smell. I hope, with some airing out, the smell will go away. The doors are VERY lightweight and rattle terribly when opened and closed. The best thing about the cabinet is the shelves. They ARE solid wood and have a nice smooth finish. The drawer opens and closes easily. If this cabinet needs to be used numerous times daily I don't think it will hold up well at all. I took a chance on it, knowing it would not really be practical to return it, but I would definitely not recommend this cabinet. My personal preference was to change the knobs, drawer pull and hinges to satin nickle and I like that look better.
Date published: 2016-09-03
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Product:MA221-Owen Entryway Cabinet & Bench

Owen Entryway Cabinet

Owen Entryway Bench