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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Outdoor Piped Throw Pillow 12 inch x 20 inch is rated 4.6 out of 5 by 32.
Rated 5 out of 5 by from The pillows are high end Cant wait to order matching chair cushions the pillows look great at our pool
Date published: 2012-07-01
Rated 5 out of 5 by from Excellent quality The pillows are great and are just as what was presented in the catalog.
Date published: 2012-06-29
Rated 5 out of 5 by from Love my pillows Love my pillows , the lime green cheeta pillows are very well made , with zippers. My outdoor room look new and energized! Ready for summer fun! Thanks Ballard, for great ideas and products. Sincerely, Dawn
Date published: 2012-05-20
Rated 5 out of 5 by from My old outdoor furniture looks new! Great quality...size is perfect for outdoor chaise, love seat, and chairs. They transform my used furniture into something special!
Date published: 2012-05-17
Rated 5 out of 5 by from Nice looking pillow I love the fringe, it adds a nice touch to an ordinary pillow. Its red with red fringe.
Date published: 2012-05-13
Rated 5 out of 5 by from This pillow size works well with others I have 5 of these pillows and I love them the fabric is beautiful, and coordinates well with the other fabrics I chose from Ballard. It looks nice with other shapes and size pillows, this is the second summer for some and there is no difference in color or integrity of the fabric.
Date published: 2012-05-09
Rated 5 out of 5 by from expectations were met by Ballard The pillows are great. I use them as accent pillows on an outdoor couch and they're comfortable and durable and look fantastic (I picked the Arden Spa color.) I then bought an outdoor rug from Ballard to match the pillows because the color was so terrific.
Date published: 2012-05-02
Rated 5 out of 5 by from This pillow is simple, durable and worth every penny. Subrella products are terrific for withstanding bright sunlight and rain (or sprinklers) which is critical to maintain an outdoor living room sort of feel without having protect them from the elements of Southern California. They're not exactly soft and cozy but in time they soften up and they look simple and elegant from day one.
Date published: 2011-07-08
Rated 5 out of 5 by from I love the quality of the fabric and color it exceeded my expectations and I would recommend these pillows to anyone looking for a good size and great color selection
Date published: 2011-07-05
Rated 5 out of 5 by from Love the colors! This pillow is the last of four bought from you in complimentary colors of green and black. On the black wicker chairs they look terrific!
Date published: 2011-07-03
Rated 5 out of 5 by from Great value and quality. Wonderful pillows for outdoors or in. Fit perfectly on my antique glider. The quality is so much better than what you can purchase from large department and home improvement stores. Will purchase again in different styles.
Date published: 2011-06-06
Rated 5 out of 5 by from This product is just what I expected. I love, love, love these pillows. I ordered 2 in this size and they are a wonderful accessory to my outdoor chairs.
Date published: 2011-05-02
Rated 5 out of 5 by from Style AND Function I have purchased about a dozen of these pillows. I use them everywhere, from the sofa to the lawn chairs. They are just soft and flexible enough to "mold" behind the neck or the lower back. I love these pillows and the material options are great. Will be buying more for other areas.
Date published: 2011-03-19
Rated 5 out of 5 by from Outdoor pillow Loved this pillow, looks exactly like it does online.
Date published: 2011-03-16
Rated 4 out of 5 by from Outdoor pillows well-made, fabric attractive. For me personally, they were too over-stuffed/too stiff. I opened them up, removed some of the stuffing and whipped them shut again. Perfect now!
Date published: 2013-04-22
Rated 4 out of 5 by from Just beautiful Great quality, vibrant colors, good amount of fill. The perfect size for both ends of an outdoor sectional. I just wish I could remove the cover and machine wash.
Date published: 2012-10-18
Rated 4 out of 5 by from Great pattern and lovely fabric This looked so good on my Patio with orange and tan that we ordered another of a different size, looks great, feels good.
Date published: 2012-08-17
Rated 4 out of 5 by from A great pillow for indoor or outdoor use; very stylish This pillow looks great in my sunroom. Not only is it comfortable, but it is also quite attractive. The Ikat print I chose is versatile, so it looks good wherever I place it. The fabric wears well, too. I've used it both outdoors and indoors; it still looks brand new. I would highly recommend this pillow.
Date published: 2012-07-08
Rated 4 out of 5 by from Outdoor pillow Actually, pillow is much smaller than I expected and does not look good in the place I intended it to be - Quality is good as Ballard products always are, but I should have ordered a different size.
Date published: 2011-07-22
Rated 4 out of 5 by from great accent to older chaises These pillows add a great color splash to my older chaises and bring in the color from my other patio furniture cushions. Shipped quickly too!
Date published: 2011-05-19
Rated 4 out of 5 by from Beautiful and durable fabric! I love these pillows and the fabric! They are perfect for my outdoor set and give us just the right support for our lower backs. Thank you Ballard Designs - another great product!
Date published: 2011-04-23
Rated 3 out of 5 by from Nicely made, but smaller than stated I was disappointed in the size of these pillows. The advertised size should indicate the actual size of the pillow, not the size of the empty fabric cover. The colors were perfect and the workmanship was great, but they look a bit lost on my lounge chairs.
Date published: 2014-08-01
Rated 3 out of 5 by from not stuffed enough, wrinkled these pillows are better than the 16x16 pillows that I am having replaced (x2). The fabric and color are fine as expected, but they are barely stuffed enough. One is wrinkled and since there are no zippers to remove the insert, you cannot iron it. These pillows are overpriced considering these factors.
Date published: 2013-08-29
Rated 2 out of 5 by from Was not the quality of the last one purchased. I purchased another one of the 12 x 20 pillows to go with my new wicker set & the quality was not at all like the one I purchased about 2 years ago. I also purchased 2 square ones that were even worse. The quality just was not there for the price.
Date published: 2014-07-18
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Product:FP718-Outdoor Piped Throw Pillow 12 inch x 20 inch