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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 20 reviewers.
Rated 3 out of 5 by Medium quality, arrived damaged I was hoping for all hardwoods but it is made of a mixture of hardwood/veneers. The desktop came damaged with a large crack. I'm hoping they will let me pay the difference and get the onyx top instead of wood top this time. I'm awaiting a response on the desktop. I was sold on the flexibility and options available when ordering. You basically get to design the desk when ordering which I've never seen before. July 2, 2016
Rated 5 out of 5 by Love this home office combination love this unit for our small den/office area. the color (grey) is perfect - not too modern - not too traditional - the perfect mood. the trays I installed for organization makes it a pleasure to do work at home ... June 1, 2016
Rated 5 out of 5 by Great desk! We purchased this desk because we wanted something long and narrow. It's the perfect fit. Also like the clean lines and ability to choose what drawers you can order. Would love it if it was made of solid wood but it serves it's purpose. October 9, 2015
Rated 5 out of 5 by Good quality, good price Very pleased with the desk. It replaces a smaller pine desk that was flanked by a two-drawer file cabinet and another cabinet, all in different styles and creating a hodge-podge look. I ordered the Tuscan Brown guessing that the finish would look more like the photo of the swatches than the photos of the desk, which made the finish look splotchy, and I was right. It is in fact a smooth, handsome finish, similar to a dark cherry, which I like. The wide work surface provides ample leg room below and space above for a laptop, printer, table lamp, a silver alloy statuette of Ganesh, and a storage box, and still enough surface remaining to handwrite notes and cards. File drawers have built-in rails for Pendaflex folders, and the double-drawer cabinet is constructed so that each drawer locks; you cannot open both at once, which helps prevent tipping. The smaller drawers are not as deep as the file drawers and don't open quite all the way, the only minus, but that is a minor point compared to the quality and price point of this easily assembled desk. July 21, 2015
  • 2016-07-29 T09:02:05.955-05:00
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Product:MO263-Original Home Office™ Standard Desk
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