Order Information

How do I place an order?

You may place an order via the website, phone (800-536-7551), fax (800-989-4510) or by mail at:

  • 5568 West Chester Rd
  • West Chester, OH 45069

To place an order online click on the product image or product name to view the item details. To add an item to your order, select the quantity you wish to purchase in the "Quantity" box and then click the "Add to Cart" button. A window will pop up stating that the product has been added to your shopping cart and if the product is in stock or is temporarily unavailable.

When you are ready to checkout, move your mouse over the "Shopping Cart" button on the upper right hand section of the page, this will show you the last few items you have added to the cart. You can "Checkout" out any time by clicking on the "Checkout" button to place your order. Or, you can click on "View Details" to view the entire contents of your cart. The "Checkout" button will take you to a "Sign In" page. When you have made your "Sign In" choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, click "Submit", and your purchase is complete. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will also be sent.

You may also download an order form and fax it, with payment information, to 1-800-989-4510 or mail the order form and payment information to:

  • Ballard Designs - Order Department
  • 5568 West Chester Rd
  • West Chester, OH 45069

How do I order Replacement Parts?

At Ballard Designs, we strive to offer our customers the finest quality products and services. On some occasions, an item may arrive with a damaged or missing part. Our Product Specialist staff is here to provide you with the assistance you may need:

If you have been able to purchase the part locally, we will be happy to credit back up to $10 on your credit card. If you have the ability to scan a copy of your receipt email us with the attached copy using the browse button under "attachments" on the Email Ballard Designs tab, or fax a copy Attention: Ballard Designs Product Specialist 1-800-989-4510

If you do not wish or can't find the part locally, please either email or call us at 800-535-8776 (press option 3) with the part that needs to be replaced and we will do our best to find a replacement part and have it shipped to your home.

How can I cancel or update an order I placed online?

Ballard Designs will do everything possible to accommodate order changes and cancellations. However, to provide the best service possible we try to ship orders as quickly as possible, most in stock orders are processed immediately and leave our facility within 24 business hours. Should your order already be processed or has already left our warehouse we are unable to stop or make any order adjustments.

To find out if your order has been processed please email our Customer Service department or view our Returns & Exchanges program.

If you would like to cancel an item that is on backorder, please email our Customer Service department.

**Please note any custom furniture order or monogrammed item cannot be cancelled or returned.

Can I place a special order?

Please email your special request to us and a product specialist will contact you in the next 24 hours.

Can I track my order on your website?

Click here to track your order.

Is it safe to order from you over the Internet?

Yes, Ballard Designs uses a 128-bit encryption key issued by RSA Data Security, Inc. to protect your credit card information. When a secure connection is initiated, our server's public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Ballard Designs. This information can only be decrypted using the private key installed on Ballard Designs' secure server.

Do you have a designer on staff?

If you live near one of our retail locations, our Design Services associates are on hand to answer your decorating questions. Or, visit our How to Decorate blog for our top decorating ideas and advice, in-depth Q&As with renowned interior designers and guest posts from our favorite design bloggers. If you’re struggling with a specific decorating dilemma, you’re welcome to submit your question and photos to our design experts, and we may feature your question in our next column.

Why am I quoted 4-6 weeks for my order? My order was placed 6-8 weeks ago, and I still have not received my product?

Typically items that have a lead time as this, are shipped directly from our manufacturer. Lead times are given to us in advance and depending on the demand of the item, the order could ship prior to, within, or after the lead time.

What type of payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Check, Money Order and Cashiers Check.