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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Octavia Bookcase is rated 4.5 out of 5 by 8.
Rated 5 out of 5 by from Beautiful and unique I had been eyeing this piece for awhile. My living room has teal in it, and I thought the Octavia bookcase would be a nice addition to a corner of the room. Not only is it a nice addition, it actually steals the show now. It's absolutely stunning. From the unique design to the gorgeous color, it's a scene stealer. I have many Ballard furniture pieces, this is by far my favorite.
Date published: 2017-10-29
Rated 5 out of 5 by from Even cuter than I expected. So worth the wait. It is adorable in my daughters room.
Date published: 2016-12-08
Rated 5 out of 5 by from Beautiful bookcase! This a beautiful and unique bookcase. It is well made and a perfect size. It adds a lot to my living room and I will enjoy being able to switch out items on the shelves for different looks, depending on the time of year.
Date published: 2016-06-28
Rated 5 out of 5 by from This is a unique bookcase I ordered the Octavia bookcase for our entryway. It allows me to showcase some of my favorite decor items that set the tone/ambience as guests enter our home; but I think I enjoy it the most!!
Date published: 2016-06-03
Rated 5 out of 5 by from Beautiful, focal bookcase Ordered in white and LOVE IT against soft grey walls. It is classic and unusual and my husband and I can't stop looking at it. Thank you for offering such a quality piece to complete our family room.
Date published: 2016-02-19
Rated 4 out of 5 by from It is pretty but... I really like the bookcase but... it is not as tall as I thought. It is my fault for not paying more attention to the dimensions. I know I can put something on the top of the bookcase to extend the height visually. The smell is very very strong. I hope it goes away. And, it took about 4 months to get to me. So, all in all, I like the product but there have been some bumps along the road. I ordered it in teal and the color is very true to the image.
Date published: 2016-11-18
Rated 4 out of 5 by from Lovely, unique piece with a caveat Lovely, unique, piece , BUT the off gassing ( chemicals /finish odor) was VERY strong. Made me ill. I had to put it outside in the garage. I will leave it to air out for a few days and hope that resolves the issue .if it doesn't resolve, I will have to return. : (
Date published: 2016-07-05
Rated 3 out of 5 by from Unique Piece But Disappointed I did want to love this piece. It is unique in its' shape (especially the 2 octagon sections) but that is the best accolade I can give it. 1. The color is described as a "Soft Gloss White" and it is. However NOWHERE is the finish described as rustic, or shabby chic, or vintage, etc. I had expected the finish to be solid, but along the edges the paint was removed to create a rustic feel. 2. The back is just fiberboard, not solid wood. Mine had visible damage to the back. Ballard did credit some of my purchase price back because of the damage, but I was disappointed in the quality of the back. The description does not include the fact that the back is fiberboard.. It says the piece is made of hardwood and fine veneers. 3. I have discovered as I went to place a decorative piece on the top that there IS no top. I consider that a pretty big flaw. I view the top of any piece as an additional display area. So now, at my expense, I will have a piece of wood added so I can display items on the top of the cabinet. 4. As another reviewer mentioned, there is a fairly strong odor emanating from the piece. I had intended to purchase a second unit and display one on each side of my fireplace. I am rethinking that decision and am not certain I will move forward with purchasing the second one.
Date published: 2018-03-11
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Product:MV366-Octavia Bookcase