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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Noble Fir Christmas Tree is rated 3.0 out of 5 by 4.
Rated 5 out of 5 by from Love, love, love! I bought this last year and it's beautiful and easy! I was amazed this year at how easy it was to assemble with minimal "fluffing" of branches. It literally took 15 minutes to put together, including bringing it up from the basement. I didn't have a bunch of fake pine needles all over the house either. No issues with the lights or anything so far. It's my dream Christmas tree!
Date published: 2017-12-08
Rated 5 out of 5 by from Just what I was looking for. We aren't fortunate to have a real tree for Christmas due to allergies. Setting up the tree was simple and it looked so real. It was just what we were looking for. Thank you!
Date published: 2016-01-15
Rated 1 out of 5 by from Not worth the money I bought this tree in 2013 and threw it away this year. More than half of the lights were not working and could not be fixed. Pieces of the tree fell apart every year. For how much you pay for this tree, it is not worth it.
Date published: 2017-11-28
Rated 1 out of 5 by from Do not buy this tree... The tree looks amazing on Ballard's website. I've been dying to order one of these for years and this year was finally it. The tree is easy to assemble, however there are no grooves to guide the 4 segments into proper alignment. So once you have all four segments in place the tree tends to lean because of the weight of everything together. This is after disassembling the tree, ensuring the base of the tree was level and then adding back in the segments. So, I had to make the tree stand straight by ziptying a large water bottle to the back of the tree. The top of the tree's lights would occasionally go out and then turn back on, for no peticular reason even after checking bulbs and connections. The storage bag sent along with the tree was cheap and provided no instruction as to how to get all 4 segments of the tree into the flimsy bag without ripping the zipper from its seam. In fact by just carrying the tree from the living room to my garage, the handle ripped a large hole in the bag. I really wanted to love this tree. I looked at these for the past 5 years just waiting for the right sale to happen. But I would not recommend this tree to anyone.
Date published: 2017-01-11
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Product:HT015-Noble Fir Christmas Tree