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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

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Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

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Can I pick up items from your store?

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*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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New Canaan Daybed with Trundle is rated 4.1 out of 5 by 10.
Rated 5 out of 5 by from Great Daybed I think this is a great day bed. I read all the reviews posted so I knew what to expect. I purchased it because it fit perfectly in my playroom nook and saved me a lot of $ on custom built in millwork. We use it mostly as a sofa and occasionally as a bed when my kids have friends over. It arrived in big boxes that were easy to access and the bed was relatively easy to assemble. It is definitely a 2 person job to put it together, but it took very little time. Our mattress link spring panel didn't line up perfectly with the upholstered frame, but we were able to use a longer screw to make it work. The trundle is great. It is far superior to what you find on other comparable semi-custom furniture websites. The trundle actually pops up, locks in place and (if you coordinate your mattress heights) is almost exactly level with the day bed mattress. Kids love it. I purchased the mattress cover. It does not fit snug, but since we don't remove it much; I ordered sheet grippers from amazon that act like suspenders and keep it looking firmly tucked in like a cushion. It was a great value compared to custom built ins and upholstery.
Date published: 2016-08-28
Rated 5 out of 5 by from Superior Quality I sent in fabric for a custom upholstered Cannan bed. The bed is beautiful and well constructed. It is larger than a typical daybed. There is room for a regular size or possibly a pillowtop mattress on the pop up trundle bed. I have a regular mattress on the trundle, and there is about 4 inches left from the top of the mattress to where it meets the bed frame. The bed arrived shortly before the promised date. This was my second time to use the custom department. I've been very pleased.
Date published: 2011-08-12
Rated 5 out of 5 by from Love, love, love this bed! I ordered this in the Haley Blue fabric and it beat my expectations - this bed is incredible! The fabric is gorgeous and the quality is top notch. On top it, the shipping was 1 month earlier than expected; which was a nice surprise. I am hooked on Ballard Designs now!
Date published: 2011-05-13
Rated 5 out of 5 by from I'm a stickler for quality and I was impressed with my order! Highly recommend! Since a mattress is what someone sleeps on and not the bedframe, I was willing to order this bed for my son's room. The bed is made well, the quality is excellent, it's very functional (I have the trundle frame) and the look fetches lots of compliments. Highly recommend!
Date published: 2011-03-16
Rated 4 out of 5 by from It's nice I just received my daybed today. The quality is nice, and it's simple to put together. My only complaint is that once I put my mattress on top, the height seems strange. It's not a natural height to just take a seat. I feel like I need to climb onto it(and I'm not short, I'm 5'6").My thick mattress (10" deep)fits in the trundle portion well, but it just looks odd on the "top bunk". I'm definitely going to search for a thinner mattress for the top portion. I think once I find one, the actual unit will look more like a bench rather than a giant rectangle.
Date published: 2014-03-11
Rated 4 out of 5 by from Well constructed too bulky and not useful to sit too high Well constructed,excellent finishes. The only defect are dimensions. Too bulky and height from floor to sitting surface too high practically have to climb, so is not useful as a sofabed . Other than this very nice and elegant. Recommend if your room is very big and spacious.
Date published: 2013-10-17
Rated 4 out of 5 by from Beautiful daybed... Got the daybed in oatmeal linen and it is beautiful. The only downside to it is that it is really tall (I guess it has to be to allow for today's extra thick mattresses). The side arms are also really high. I have two nightstands that are 30" high and the 39" tall arms make it a little cumbersome to reach stuff on it. However, it is our guest bed, so it won't get used that often and it makes the room look so elegant. The quality of construction is fabulous. I would purchase it again (I just might get different side tables; )
Date published: 2012-06-03
Rated 4 out of 5 by from Great style and color, just too tall I ordered this daybed for my daughter who is ready for a "big girl room." It took over a month to receive this item. We went with the off white twill. The fabric is incredibly soft and is a wonderfully warm cream. The daybed is easy to set up. My biggest issue is the height of this bed. It's much taller than expected, meaning the mattress is placed higher; it’s even too tall for my daughter to climb. Not only that, it dominates the room being the largest item in her room. If you have a small room please make sure you measure or purchase a lower mattress (under 10”).
Date published: 2011-07-20
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
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Product:UM003-New Canaan Daybed with Trundle