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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Navarra 3 Light Pendant 4.5 5 15 15
Great light at a great price! The pendant looks great. We installed it in under 30 mins. One person could install, tho, with two it allowed one of us to support it while the other made adjustments. Based on prior reviews, we assumed we'd need a stem extender. As it turns out, applying upward pressure (not excessive) to the glass diffuser, while 2nd person held light steady and affixed finial resolved problem. It may be easier to install the diffuser prior to hanging, making a second person required to support weight of fixture. 4 of 5 stars: feel that given the number of customers having same install issue, the product should be modified to eliminate concern or instructions updated with "tips" to install diffuser correctly. Either way, you end up with a nice light fixture. Great price & quick service. October 25, 2011
Unique and beautiful pendantlight. The Navarra 3 light pendant is absolutely stunning. I purchased 2 of these to center over a kitchen island and the result is spectacular. They are a real focal point and conversation piece. March 20, 2011
Very difficult installation but worth it We love the light but installation was very difficult - the parts were insufficient (i.e. too short) which required purchasing items from the hardware store to complete the install. June 17, 2011
Beautiful fixture We bought this fixture in the spring and hung it over our dining room table after remodeling our home. It is beautiful and fits the space perfectly. The diffuser makes for warm and soft light, even at it's brightest, (it's on a dimmer). My only complaint is that it tends to hang a bit diagonal, not straight. But no one else seems to notice, so I can live with it! January 3, 2012
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