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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Mullan Hand Knotted Rug is rated 4.5 out of 5 by 11.
Rated 5 out of 5 by from Mullan Hand Knotted Rug I love this rug! It’s beautifully made and the colors are beautiful, too!
Date published: 2023-07-08
Rated 5 out of 5 by from Beautiful and great quality! The colors are deeper in person lending a beautiful rich tone. Someone else suggested ordering a sample which I don’t think would help all that much because it’s just the color way not the design. It is beautiful in person and feels soft and high quality. I love that it’s a traditional print but very light and neutral in color giving it the transitional look I want. I bought new pillows from Ballard to coordinated and am thrilled with the look. .
Date published: 2022-09-09
Rated 5 out of 5 by from MULLAN HAND KNOTTED RUG Beautiful colors and great size for my small dining space. Good quality rug.
Date published: 2022-04-12
Rated 4 out of 5 by from Love the rug, but... Love the rug; terrible shipping experience -- 7 month delay.
Date published: 2023-06-14
Rated 4 out of 5 by from Understated foundation for your space I've had this rug for about 3 months and there is nothing obtrusive about it. It is understated and will have no difficulty showcasing what is really the star of the room and that is why I purchased it. My one sadness (and why it did not get a five star rating) is, because of the weave of the fibers, it has from day one, snagged and pulled up yarn threads. We do have dogs which could account for some of this. The rug might be better utilized in a low traffic area. Make sure to care for the rug using the manufactures instructions.
Date published: 2022-12-30
Rated 4 out of 5 by from Rug is gorgeous but more gray than photo This rug is stunning! Absolutely love it. However it’s slightly different from the color shown on the website. The photo looks more beige or khaki than it is in person- in reality it’s much more gray in tone. I love the quality and the color worked for me, but I highly recommend getting the sample prior to buying, or buying a small size first so you aren’t surprised!
Date published: 2022-04-24
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Product:RT556-Mullan Hand Knotted Rug

Mullan Hand Knotted Rug

Mullan Hand Knotted Rug Swatch Ivory