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Montero Rug

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description. Standard Shipping This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Montero Rug is rated 4.5 out of 5 by 13.
Rated 5 out of 5 by from Exceeded Expectations! The Montero rugs were just what I had been looking for, with just the right colors. Though they were not supposed to be available until March 13th, and we were expecting house guests on March 1st, they arrived on February 6th! Ballard Designs made me a very happy customer! Thank you...
Date published: 2012-03-02
Rated 4 out of 5 by from Well made, lovely I am very pleased with this rug. It is very well made, and has lovely colors. I did not give the product 4 stars because of difficulties ascertaining the true colors. The pictures make it look more crisp and colorful than it is. I did get a swatch beforehand, but it is just a random square cut from the rug, so it is still hard to envision.
Date published: 2012-12-19
Rated 4 out of 5 by from Lovely Just received my runner and it is mostly like I thought it would be. The quality is great. The ruuner's design is somewhat different in that there's no second border on the outside edges. The color tag is labeled taupe/grey on the rug, and it certainly is that for the background and border colors and of which are not listed in the description. There should probably be a photo of the runner. I'd hoped for more spa/blue in it too but the naturals will be fine for my bedroom hallway, and I guess the dirt won't show as much.
Date published: 2012-11-16
Rated 3 out of 5 by from Pattern is more whimsical in person As a previous reviewer stated, the pattern is much bigger than you would think by looking at the picture online. In fact, I would describe it as "oversized" and once down appears informal and almost whimsical. In the picture, it appeared classical and traditional (at least to me). We bought the largest rug, so this pattern size issue may be different for the smaller versions of the rug. The colors match expectations based on my monitor. I was awaiting this rug with much anticipation and have to admit that I'm a little disappointed in the pattern. Not so much to return it, but not quite up to my expectations. For a person looking for a unique look and a large patterned rug, it may fit the bill very nicely.
Date published: 2012-07-04
Rated 2 out of 5 by from Not as pretty as the picture I was in love with this rug in the picture. I was very disappointed when I received it. Whereas the colors are vibrant in the picture, they are washed out in person. Design is not as appealing in person.
Date published: 2013-06-08
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Product:RT230-Montero Rug

Montero Rug

Montero Rug Swatch

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