[ProductDetail_TopEspot]
[ProductDetail_RightEspot]
Please enter valid email address. Your password will be reset and sent to your email account.
Enter your Email Address and click 'Continue'
Example: name@domain.com For further assistance in retrieving your
password, please call:

(800) 536-7551
Submit Cancel Forgot Password Close /BallardDesigns/US/Global/Popups/forgot_password Enter your email address

Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

18

If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

10 0
false
false
false
false pdp {"scheme":"product1_cr"}
false pdp {"scheme":"product2_cr"}
[ProductDetail_Espot01]
[ProductDetail_Espot02]
Montero Rug is rated 4.4 out of 5 by 15.
Rated 5 out of 5 by from Love! Love! Love This was my first Ballard Designs purchase and I absolutely love their customer service. I had search for quite some time before I decided on a rug. I requested five different rug samples (free of charge) online. For some reason online ordering was working when I went to check out. I called their toll free number and got a live person. This was late in the evening. To my surprise they finished the order processing and I was on my way. The samples came very quickly. I decided on the Montero rug. I ordered the 8x10 rug online. Again my checkout function didn’t give me the right discount so I had confidence from my first call, so I called again. Very helpful customer service rep took my credi card info, proceeded my order. She informed me that my rug I ordered was in back order and have me an ETA of after Christmas. I ordered this rug in October in hopes I would have it for Thanksgiving. To my surprise the rug was delivered like in 10 days and I did have it for Thanksgiving. The rug is thick, plush and is exactly what I envisioned. I’ve had it for a couple months now and still love it. This is my first wool rug and the only complaint I have is it sheds quite a bit and when I vacuum it, the vacuum is full from the shedding. But other than that, it’s gorgeous and I get so many compliments.
Date published: 2018-12-15
Rated 5 out of 5 by from Stunning rug This rug was a big purchase for me after doing a lot of searching for the perfect rug. The colors in the rug blend beautifully with the sage green and taupe walls. The rug is of high quality and is a statement piece in my living area!
Date published: 2017-11-16
Rated 5 out of 5 by from Love this Rug! I got this rug in 6' round for my large entry foyer after trying two other rugs in different shapes and sizes. This one is perfect! The color tones are a bit muted and the pattern is large, fun, and coordinates with all three of the rugs that are in adjacent rooms (one tribal, one more traditional oriental, and one floral). Sounds like my house is crazy, but trust me, it works! I really love this rug!
Date published: 2016-12-30
Rated 5 out of 5 by from Just as expected Colors were exactly as they looked in the picture and on the swatch. Some reveiwers commented on the large pattern, but it is not bold at all and blends beautifully in our room. Very pleased.
Date published: 2012-09-21
Rated 5 out of 5 by from Worth the wait I was so disappointed when the rug was backordered but it was well worth the wait. The colors are beautiful and true to the online picture. I have received so many compliments on the rug. I could not be more pleased with this purchase.
Date published: 2012-06-22
Rated 5 out of 5 by from Great Value - Great Colors I've searched for a long time for an affordably priced rug with this updated palette of warm colors. This rug pulls the room together and is the perfect finishing touch!
Date published: 2012-05-04
Rated 5 out of 5 by from Very Nice Rug, Large Pattern I agree with the other comments that this rug is high quality and the colors are beautiful. The only thing I would caution is that the pattern is quite large. I ordered the swatch and still didn't expect that the pattern would be so large. This may be because all of our other rugs have smaller patterns and not a deal breaker for us, but it could be for others, so thought I would mention it. That said, still give it 5 stars as it is a beautiful, high-quality rug.
Date published: 2012-04-25
Rated 5 out of 5 by from Lovely colors The rug is plush, comfortable, and fits perfectly with our house. The colors are beautiful, and blend quite nicely with the style of our home. I found the colors to match the online picture. We've had many compliments on our new rugs (purchased the 4x6 for the entry and a runner for the hall). Great quality too.
Date published: 2012-04-05
  • y_2019, m_1, d_15, h_19
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.9
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_15
  • loc_en_US, sid_RT230, prod, sort_[SortEntry(order=RATING, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_ballarddesigns
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 26ms
  • REVIEWS, PRODUCT
Product:RT230-Montero Rug

Montero Rug

Montero Rug Swatch