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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Miller Hand Tufted Rug is rated 5.0 out of 5 by 32.
Rated 5 out of 5 by from Plush and Soft Rug The rug is so surprisingly plush and soft. It is absolutely gorgeous in my foyer. My husband is thrilled with it too. I just love it.
Date published: 2023-02-27
Rated 5 out of 5 by from Beautiful, classic area rug This is a beautiful, comfortable rug that adds the perfect finishing touch to our living room. We did have to wait quite a long time for delivery, but it did finally arrive. It is shedding some, but I have found that happens with many rugs at the start. After about a month or two that calms down. It lays flat and the subtle colors are a complement to our gray/blue chair and beige couch.
Date published: 2023-01-24
Rated 5 out of 5 by from Great rug! I bought this rug to use in the foyer if my new home. After reading the reviews I expected the accent color to be a rust color. I feel that the color is more of a mustard/khaki neutral instead of rust. The other colors appear to be exactly as pictured. The quality is great. The rug shipped fast. Ballard is my go-to lately for fast shipping on quality items with great customer service.
Date published: 2023-01-21
Rated 5 out of 5 by from Miller Hand Tufted Rug I am very pleased with the purchase of the Miller Hand Tufted Rug (8' x 10') for my living room. The intensity of the slate blue background changes with the lighting and it contrasts well with my dark hardwood floor. The rug was laying flat within 24 hours of placing it down. There was minimal wool shedding that lasted less than 3 days.
Date published: 2023-01-16
Rated 5 out of 5 by from Beautiful, quality rug. Love this rug! Colors were exactly what I was looking for. Kind of a slate blue and rust/copper which coordinates beautifully with my warm-toned, aged wood floor. Great quality. Only downside was that it was delayed several months but it was worth the wait.
Date published: 2022-09-27
Rated 5 out of 5 by from Miller Hand Tufted Rug Gorgeous rug - very soft-colors true to online photos and catalog. Looks great with Layla recliner in latte and Willa slipper chairs in a durable Sunbrella fabric. Also- it was packaged beautifully so it arrived in perfect condition
Date published: 2022-09-18
Rated 5 out of 5 by from Miller Rug Just received our rug today and it exceeded our expectations! Really lovely... colors not as bright or dark as the picture, but still really beautiful. We are so pleased with the quality of this rug. Looks like it will last a long time.
Date published: 2022-07-20
Rated 5 out of 5 by from Lovely and good quality! Lovely rug! Love the color and pattern. It is a bit lighter than what it appears in pictures but it looks great. Its pretty thick and soft under your foot. I get a lot of compliments on it
Date published: 2022-06-03
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Product:RT552-Miller Hand Tufted Rug

Miller Hand Tufted Rug

Miller Hand Knotted Rug Swatch