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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Miles Redd Bermuda Lounge Chair with Cushions is rated 3.9 out of 5 by 7.
Rated 5 out of 5 by from Excellent Quality Please see my review of the Chaise of this collection for a full review...
Date published: 2022-05-27
Rated 5 out of 5 by from Perfect size chaira Got two of these chairs to go with the sofa. They are fabulous.
Date published: 2020-06-16
Rated 4 out of 5 by from Size of lounge chair. Note the chairs are more narrow than they appear in the catalog
Date published: 2021-07-18
Rated 2 out of 5 by from Sub Par quality Purchased 2 months ago. Standard cushion material is very cheap (better quality at lowes). Has a plastic feel, that stains easily with normal dirt and pollen. Unless this is for a screened-in porch you will need to factor in the cost for upgraded cushions. I also recommend getting the upgraded cushions from a custom cushion company. The replacements for my dining chairs didn't come with the ties like the standard cushion so they are always slipping. Was concerned sofa & club chair cushions would also come without ties (ballard couldn't confirm) so i canceled the remaining cushions and ordered from another vendor. Beautiful looking piece when it arrives but poor quality and poor design. Positive is the Ballard customer service team
Date published: 2021-08-17
Rated 2 out of 5 by from uncomfortable seating Smaller than we thought. Cushion is hard as a rock. Legs aren’t level and there’s no built in adjustment.
Date published: 2020-09-30
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Product:JC263-Miles Redd Bermuda Lounge Chair with Cushions

Miles Redd Bermuda Lounge Chair with Cushions

Miles Redd Bermuda Lounge Chair 2-Piece Replacement Cushion Set