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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Mateo Hand Tufted Rug is rated 4.5 out of 5 by 128.
Rated 5 out of 5 by from Cottage beach style I purchased this rug for my foyer! My style is traditional cottage! I use lots of blues and whites and this rug is perfect in my foyer ! Great quality! It’s thick and soft! we live in a wooded area and it brightens the foyer up perfectly!
Date published: 2019-07-20
Rated 4 out of 5 by from Beautiful rug. It’s beautiful and soft under foot. It is starting to fray some as it is walked on.
Date published: 2021-05-04
Rated 4 out of 5 by from Love the look! Love the look and feel of the rug. A little concerned about the tufted fibers coming loose. Hopefully it will stop soon! The rug can not be vacuumed with a beater brush!
Date published: 2021-04-15
Rated 4 out of 5 by from Rough The rug is a little rough. I was hoping for something softer.
Date published: 2021-04-03
Rated 4 out of 5 by from Looks great, but not very soft I got this rug for my bedroom. It looks great and I haven't noticed the shedding that other people have mentioned. It do wish that it was softer, but I think it will wear well.
Date published: 2021-04-03
Rated 4 out of 5 by from Love the colors Love the colors on my living room, beautiful.against dark wood floors, but after just 2 days, I already see pulls in it, probably from the dogs nails.
Date published: 2021-01-30
Rated 4 out of 5 by from Love it! Super soft and thick — perfect for our son’s nursery. There are already a few pulls so we’re hoping it lasts ...
Date published: 2020-09-29
Rated 4 out of 5 by from Look Much nicer than expected, lovely for a beach or summer home !
Date published: 2020-01-21
Rated 4 out of 5 by from Great color and pattern Very nice. Bought for laundry room. Not quite as refined as it looks in photo. It is more tufted....so not good if you like a very clean refined look.
Date published: 2019-07-05
Rated 3 out of 5 by from Mixed feelings about the Mateo Hand Tufted Rug I absolutely love the look of the rug, but it sheds medium and fine fibers creating a great deal of dust on the hard wood floor. Small pieces of the denim material are also coming out and the edge of the rug is fraying. I’m afraid the rug will not hold up well over time, which is very disappointing.
Date published: 2021-04-09
Rated 3 out of 5 by from Unravels Dont but this rug if you plan to use it in high traffic areas. We have it in the living room, and the edges come unraveled. Additionally random spots in areas of the rug come uneven. The rug looks great in the room but I wish we had not bough it.
Date published: 2021-02-08
Rated 3 out of 5 by from Beautiful...but I love this rug! Bought the largest size to go under my kitchen table! However, one spill and I have stains that won’t come out! I had a professional come in and he called it a “bleeder”. The minute he put anything on it, the blue bled into the white! I’m so disappointed because I have a busy house and don’t want to worry about spills. It’s beautiful but I don’t think it will last long for me!
Date published: 2020-09-27
Rated 3 out of 5 by from Looks nothing like rug pictured! I received a sample Fabric. It does not look anything like the picture!
Date published: 2020-03-22
Rated 3 out of 5 by from Some issues I do like this rug, but it is not practical. I have it in an upstairs office in my house which is rarely used, and yet the rug sheds and comes apart. I am always finding bits of the rug that have come loose. You cannot use a beater brush when vacuuming this rug. The regular brush seems to raise and pull at the rug. It is a pretty and unusual rug, but not one that wears well, in my opinion.
Date published: 2019-12-10
Rated 2 out of 5 by from Messy rug I’m disappointed with this rug. I waited a long time to receive it and it’s not what I thought it would be. The rug sheds a lot! Also, when I received the rug, a few of the pieces of fabric weren’t completely woven in to the rug and were hanging out loose. The rug looks a lot messier than I thought it would. It’s a nice design with the blue and white but the shedding and unfinished look is not something I expected with the price of the rug.
Date published: 2021-04-03
Rated 2 out of 5 by from Disappointed in Tufted Rug It picks very easily. I loved it when I first got it. It feels great to walk on however I have a small dog and his toe nails have really picked places in the rug from when he runs and plays with toys. I bought an 8x10 and the runner.
Date published: 2021-03-14
Rated 1 out of 5 by from Beautiful but....... I don't recommend this rug. Doesn't hold up. Loose threads all over the rug. Unraveling!
Date published: 2021-04-28
Rated 1 out of 5 by from Tufted rug I love the rug but it is becoming untucked. About six pieces of fabric are sticking up snd more come each time you vacuum it.
Date published: 2021-04-17
Rated 1 out of 5 by from Mateo Hand Tufted Rug Beautiful and very soft! I love the rug. It was just what I needed to finish my room.
Date published: 2021-04-04
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Product:RT489-Mateo Hand Tufted Rug

Mateo Hand Tufted Rug

Mateo Hand Tufted Rug Swatch