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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Mateo Hand Tufted Rug is rated 4.6 out of 5 by 111.
Rated 5 out of 5 by from absolutely love it, it looks amazing in my dining room
Date published: 2020-10-08
Rated 5 out of 5 by from Mateo rug Love all the shades of blue bought a small runner to see how it would look and now will order the larger one for our family room
Date published: 2020-10-06
Rated 5 out of 5 by from Mateo Rug Very soft to the touch. Should be used with a rug pad. I have. 9x 11 in my living room and love it so far. Love the colors on a darker wood floor.
Date published: 2020-10-03
Rated 5 out of 5 by from Unique I do love the look of this rug but it tends to shed a little bit. But I don’t mind as it’s not in a high traffic area.
Date published: 2020-09-29
Rated 5 out of 5 by from Vibrant and soft rug! This rug is beautiful and absolutely makes my daughter’s room. It is also very soft under foot. The only downside is that it does shed quite a bit. I’m hoping that will come to an end soon!!
Date published: 2020-09-29
Rated 5 out of 5 by from Adorable rug Love! Wanted something cute, but not too cutesy for a nursery that is already a little over the top. Fit the bill.
Date published: 2020-09-29
Rated 5 out of 5 by from For Blue Lovers This rug is very high quality. I love the pattern and blue colors.
Date published: 2020-09-29
Rated 5 out of 5 by from Perfect color rug The color is more beautiful in person. Rich blues.
Date published: 2020-09-28
Rated 5 out of 5 by from Love it! absolutely love it, it looks amazing in my dining room
Date published: 2020-09-27
Rated 5 out of 5 by from Even better in person I love this rug. I just needed a small area rug to put in front of my son's closet so his feet don't get cold in the winter. It goes beautifully with the larger Dash&Albert denim rag rug he has in his bedroom. It is beautifully dense and the pattern is even pretty in person than it was in the catalogue.
Date published: 2020-09-25
Rated 5 out of 5 by from Highly recommend I have this in my entry way and I love it! It laid flat immediately once I took it out of the package.
Date published: 2020-06-09
Rated 5 out of 5 by from Exactly as Pictured Gorgeous. The colors are perfect!! Exactly what I needed to brighten up the family room
Date published: 2020-06-08
Rated 5 out of 5 by from SIMPLY GORGEOUS! we absolutely LOVE this rug! It has a fresh classic look & the colors are just what we wanted for my husband's office.
Date published: 2020-06-08
Rated 5 out of 5 by from Love this purchase! The area rug is perfect for the bedroom at our cottage! I’m an very pleased with my purchase!
Date published: 2020-06-02
Rated 5 out of 5 by from Great rug! Rug is well made and soft underfoot. Made with denim which is nice. Very colorful and bright but not too much.
Date published: 2020-05-12
Rated 5 out of 5 by from Mateo Hand Tufted Rug This Rug is very nicely made.! I liked it so much I bought 2.!
Date published: 2020-05-03
Rated 5 out of 5 by from Great Rug Very happy with the quality, colors, and value...works great in the kitchen with navy decor as well as in any other room!
Date published: 2020-04-19
Rated 5 out of 5 by from Beautiful rug I purchased this rug for my office..It really lightens the room. I did spill some coffee and it cleaned fairly well... don’t know if I would put this rug under a table or high traffic area. It is a white background.
Date published: 2020-04-17
Rated 5 out of 5 by from Mateo rug This rug looks great in my entryway- love all the shades of blue. I get compliments all the time on it!
Date published: 2020-03-30
Rated 5 out of 5 by from Beautiful rug! As others said, this rug is very well made, nice and plush. I bought the 8x10 size and love it! And I am extremely picky. It took me more than 4-5 months to find the perfect rug at a reasonable price. I would definitely recommend purchasing it.
Date published: 2020-03-14
Rated 5 out of 5 by from Beautiful! It’s so beautiful and immediately lay flat on my floor. It adds so much to my bedroom. I love it!
Date published: 2020-03-13
Rated 5 out of 5 by from LOVE this rug! I bought this rug a little over a month ago. It was accurately described and I simply love it. No issues!
Date published: 2020-02-28
Rated 5 out of 5 by from Our family room highlight rug! We love our mateo rug. Even prettier than the sample!
Date published: 2020-01-01
Rated 5 out of 5 by from Added style and comfort to my kitchen. I put 2 of these in my kitchen, I love the updated look they provide. Its not really a complaint but they are pretty thick, so comfy under foot. Hasn't happened but I hope no one trips on them. They're very much like the picture, I really like them!
Date published: 2019-12-10
Rated 5 out of 5 by from BEAUTIFUL Love this rug for our Master BR where there isn't as much traffic. It reminds me of a modified denim handcraftedcrag rug - work of art. Thank you. Worth the wait. And it compliments my Ballard Designs mirror! BONUS!
Date published: 2019-11-08
Rated 5 out of 5 by from Beautiful rug This is a beautiful rug. It is heavy of weight, and comfortable on the feet. It looks exactly as pictured, casual looking and nice. It vacuums easily, and had a little big of shedding, but nothing out of what I would consider ordinary for a brand new, out of the package rug.
Date published: 2019-10-24
Rated 5 out of 5 by from Fabulous area rug. I absolutely love this rug. It matches perfectly with everything in my guest bedroom.
Date published: 2019-08-28
Rated 5 out of 5 by from Cottage beach style I purchased this rug for my foyer! My style is traditional cottage! I use lots of blues and whites and this rug is perfect in my foyer ! Great quality! It’s thick and soft! we live in a wooded area and it brightens the foyer up perfectly!
Date published: 2019-07-20
Rated 4 out of 5 by from Rough The rug is a little rough. I was hoping for something softer.
Date published: 2021-04-03
Rated 4 out of 5 by from Looks great, but not very soft I got this rug for my bedroom. It looks great and I haven't noticed the shedding that other people have mentioned. It do wish that it was softer, but I think it will wear well.
Date published: 2021-04-03
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Product:RT489-Mateo Hand Tufted Rug

Mateo Hand Tufted Rug

Mateo Hand Tufted Rug Swatch