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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Mateo Hand Tufted Rug is rated 4.6 out of 5 by 323.
Rated 5 out of 5 by from Mateo hand tugged rug Looks even better on the floor! Hardy rug that looks beautiful on hardwood floor
Date published: 2023-03-22
Rated 5 out of 5 by from Beautiful Rug This is a gorgeous, thick rug. The colors are very vibrant and versatile; it could go well in any setting from a kitchen to a child’s room.
Date published: 2023-03-15
Rated 5 out of 5 by from Absolutely gorgeous rug! This rug was the perfect addition to my kitchen. It’s even nicer than I expected and oh so comfortable. Don’t hesitate to purchase this one!
Date published: 2023-03-14
Rated 5 out of 5 by from Favorite Rug Love this Ballard rug. It's beautiful and well made.
Date published: 2023-03-13
Rated 5 out of 5 by from Mateo Rug This rug feels great underfoot and looks beautiful in the room.
Date published: 2023-03-07
Rated 5 out of 5 by from Kitchen Runner Beautifully made and looks great in my kitchen, picking up the blue accents.
Date published: 2023-03-04
Rated 5 out of 5 by from Beautiful rug Great rug with a variety of beautiful blue colors. I put it on hardwood floors and it doesn’t seem to need a rug pad.
Date published: 2023-03-02
Rated 5 out of 5 by from Love it! Just received this for our ski house. It is so warm, plush and soft. We love it! The dog does too! Very nicely made, great quality.
Date published: 2023-03-01
Rated 5 out of 5 by from Nice, casual rug Great rug. Looks to be durable since it has some denim material running through it. I'm using it in my garage entry hall that gets a lot of traffic. So far we love it!
Date published: 2022-12-30
Rated 5 out of 5 by from GREAT CHOICE We love the look and quality. It is a perfect look to complete our family room.
Date published: 2022-12-27
Rated 5 out of 5 by from Rug It’s beautiful and so well made. I love it. Just waiting for another one to arrive.
Date published: 2022-12-21
Rated 5 out of 5 by from A follow up after 4 months of use The rug is in a high traffic area and I was somewhat concerned about how it would wear because of the texture. 4 months later, the rug looks new, even in the areas with the most foot traffic
Date published: 2022-12-11
Rated 5 out of 5 by from You won’t be sorry…. These wool rugs look great and wear like iron!! We have them in a hallway with lots of traffic and they’ve held up beautifully
Date published: 2022-12-06
Rated 5 out of 5 by from Great quality and beautiful centerpiece to the roo This is a very sturdy and beautiful rug. I got a large size so I had to have another person help me get it situated using the rug pad underneath but once in place it looked great! I've gotten many compliments and it definitely is a centerpiece of the room. I have a dog and 2 cats and it vacuums up nicely!
Date published: 2022-11-18
Rated 5 out of 5 by from Beautiful and compliments many shades of blue I purchased two of these rugs to be used at the entryways. They compliment the colors in my home and I have not found any fraying or unraveling as one customer mentioned. Excellent quality.
Date published: 2022-11-08
Rated 5 out of 5 by from Great rug for the price This is a very high quality rug for the price. The design compliments various styles.
Date published: 2022-11-03
Rated 5 out of 5 by from Bright & beautiful Bright, vibrant colors and very soft. Great quality!
Date published: 2022-10-21
Rated 5 out of 5 by from Mateo hand Tufted rug Lovely rug... Would love more color nonskid mat needed
Date published: 2022-10-09
Rated 5 out of 5 by from Soft, comfy, just plain wonderful rug I bought this rug for my bedroom. It looks wonderful under the edge of the bed and ottoman at the end of the bed. Soft and comfortable to walk on and just plain looks great! Definitely worth buying.
Date published: 2022-08-21
Rated 5 out of 5 by from No surprise! The blues are gorgeous. Style is beautiful compliment with navy blue design in room. White shown is white not an off-white. Picture is exactly as shown leaving no surprise. Elegant and beautiful.
Date published: 2022-08-21
Rated 5 out of 5 by from Totally as advertised The color is as pictured. I unrolled it and it immediately laid flat. There has been little shedding thus far. Adds a lot of texture to my room which is what I needed. I have the rug in a high traffic area and I am a little concerned as to how it will hold up. But for now, it looks terrific.
Date published: 2022-08-21
Rated 5 out of 5 by from Mateo Hand Tufted Rug This rug is beautiful and bright and soft. Just like the photo. The quality Ali’s great. Soft and thick underfoot. No odor.
Date published: 2022-08-08
Rated 5 out of 5 by from Mateo rug I absolutely LOVE this rug. In fact I ordered another one after I received the first one. It is beautiful and very comfortable. Quality is excellent!!
Date published: 2022-06-16
Rated 5 out of 5 by from Rug Great rug! Looks just like the photo. It’s thick and the pad underneath keeps it in place.
Date published: 2022-06-14
Rated 5 out of 5 by from Mateo hand tufted rug The rug is really beautiful - great colors and works beautifully with all the blue based textiles in my living room.
Date published: 2022-05-28
Rated 5 out of 5 by from Rug Review I bought the 3x5 for my front entryway and like it so much that I am thinking about ordering the 5x8 to layer on top of a sisal rug that I bought from Serena and Lilly
Date published: 2022-04-30
Rated 5 out of 5 by from Grounding the space Soft, well-made and stylish. Adds casual dimension to the room.
Date published: 2022-04-16
Rated 5 out of 5 by from Beautiful Area Rug This is a heavy, soft and very beautiful rug. It is perfect for my room!
Date published: 2022-04-15
Rated 5 out of 5 by from Better than pictured Love the colors, love the construction, very happy
Date published: 2022-04-12
Rated 5 out of 5 by from Love this rug Great colors. Multiple shade of denim-y blue were perfect for my family room. Beautiful!
Date published: 2022-04-10
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Product:RT489-Mateo Hand Tufted Rug

Mateo Hand Tufted Rug

Mateo Hand Tufted Rug Swatch