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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Mateo Hand Tufted Rug is rated
4.6 out of
5 by
211.
Rated 5 out of
5 by
Pwysocki from
Casual look, quality feelI love the look, feel and quality of the runner. It is thick and stays in place with a rug pad.
Date published: 2022-03-03
Rated 5 out of
5 by
Anonymous from
Great rug!Beautiful rug so happy with this choice. I have purchased so many Ballard Design rugs over the years and I have always been so pleased with them.
Date published: 2022-02-22
Rated 5 out of
5 by
Shauna30 from
Mateo rugThese rugs are fabulous. Exactly as pictured. I would highly recommend.
Date published: 2021-12-27
Rated 5 out of
5 by
Ranchmomma from
Rug choiceFun & beautiful choice for my glassed-in all season room, durable, easy to mix prints with for pillows, throws, etc
Date published: 2021-10-21
Rated 5 out of
5 by
Christina W from
Mateo rugThis rug has such a natural look yet it is soft and cushiony to walk on. Live how it changes the look of our room.
Date published: 2021-10-11
Rated 5 out of
5 by
CWH57 from
Good designWell made woven design with multiple colors of blue. Using in my master bath.
Date published: 2021-09-29
Rated 5 out of
5 by
D Ryan from
Love itThick heavy high quality product. Like it so much we are buying a second one for our winter home. Colors and look are true to online pictures
Date published: 2021-09-28
Rated 5 out of
5 by
Yowpa from
Excellent!This rug is thick, high quality & love the colors! It goes wonderful with my other decor from Ballard.
Date published: 2021-09-27
Rated 5 out of
5 by
Tennis mom from
Great rug!Love my rug! Perfect size and colors for my kitchen. Great quality and price!
Date published: 2021-09-15
Rated 5 out of
5 by
Jo321 from
Beautiful rugReceived this rug last week. It exceeded my expectations. Is bright and soft to walk on. Laid flat immediately. Very happy with this purchase.
Date published: 2021-08-17
Rated 5 out of
5 by
Janetta from
Beautiful!!!!Great rug!!!! Will buy more!!!! Arrived fast!!!
Date published: 2021-08-10
Rated 5 out of
5 by
lshayes0717 from
Mateo hand tufted rugBeautiful rug, high quality! Can't wait for the smaller version to come!
Date published: 2021-08-08
Rated 5 out of
5 by
Babe326 from
Mateo hand tufted rugI waited a long time to purchase this rug. It is beautiful and brightens up the room.
Date published: 2021-08-01
Rated 5 out of
5 by
JBSatl from
LoveWould love custom sizes in this…very comfortable…also bought the accompanying pad
Date published: 2021-07-31
Rated 5 out of
5 by
BTKF from
Great rug!Multiple compliments and it really complements my white couches.
Date published: 2021-05-18
Rated 5 out of
5 by
Anonymous888 from
BeautifulLooks beautiful in the kitchen. Thick texture and colors look as shown.
Date published: 2021-04-30
Rated 5 out of
5 by
JaneNY from
Mateo RugGreat rug. Beautiful colors and nice thickness. Didn’t need a rug pad under it. Very soft. Just wish it came in 6x9 size because the 5x8 is a little small under my queen sized bed but it still looks good.
Date published: 2021-04-23
Rated 5 out of
5 by
WendyA from
Good-looking rugGood-looking rug with clear, bright colors. Seems to be good quality - my cats have tried and failed to tear it!
Date published: 2021-04-07
Rated 5 out of
5 by
Giuli from
Love the rugBeautiful rug. I am very pleased with my purchase.
Date published: 2021-04-05
Rated 5 out of
5 by
DesignerMomNova from
Great rugReally nice! Material is different shades of denim. Love it for my sons bedroom. Nice and thick. It does shed, not a big deal.
Date published: 2021-04-03
Rated 5 out of
5 by
KimMers from
Beautiful rugLove the colors. Didn’t realize the blues were actually strips of denim. Hope it holds up. Looks beautiful in my living room
Date published: 2021-03-30
Rated 5 out of
5 by
Lake Lover from
Love the Colors!A very nice rug that layers nicely over a sea grass rug. Beautiful colors, high quality, well made, easy to vacuum and feels nice under foot. Very pleased with this rug.
Date published: 2021-02-22
Rated 5 out of
5 by
Cbela from
Great rug!Very well made and super cute! It cleans up well and is heavy enough to vacuum without it being sucked up.
Date published: 2021-02-21
Rated 5 out of
5 by
Ancrva74 from
Simply Beautiful!The Mateo rug is casually beautiful. It pulled together a room that we painted Benjamin Moore’s Hale Navy. The rug has a clean, vibrant look, and feels soft underfoot. The quality seems great, and scheduling the delivery was painless.
Date published: 2020-11-09
Rated 5 out of
5 by
ATLdesign from
This rug is beautiful and absolutely makes my daughter’s room. It is also very soft under foot. The only downside is that it does shed quite a bit. I’m hoping that will come to an end soon!!
Date published: 2020-10-27
Rated 5 out of
5 by
Jiggs from
Mateo RugLove it! Very heavy. Actual rug looks exactly as shown.
Date published: 2020-10-17
Rated 5 out of
5 by
S A M from
absolutely love it, it looks amazing in my dining room
Date published: 2020-10-08
Rated 5 out of
5 by
Teri f from
Mateo rugLove all the shades of blue bought a small runner to see how it would look and now will order the larger one for our family room
Date published: 2020-10-06
Rated 5 out of
5 by
Marilyn Jean from
Mateo RugVery soft to the touch. Should be used with a rug pad. I have. 9x 11 in my living room and love it so far. Love the colors on a darker wood floor.
Date published: 2020-10-03
Rated 5 out of
5 by
Carol31 from
UniqueI do love the look of this rug but it tends to shed a little bit. But I don’t mind as it’s not in a high traffic area.
