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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Marchesa Rug is rated 3.8 out of 5 by 71.
Rated 5 out of 5 by from A great rug, only one issue This rug is so gorgeous, the quality and colors are wonderful. It is definitely a gray background (to me, it looked a little blue in the online pictures). It unrolled and flattened out nicely, it has a great pad under it, feels thick and expensive, without the costly price tag! My only issue with it-- it sheds tiny ivory colored fibers and they will obviously show up on dark colored fabric and floors. Otherwise, it's a great product. I would still probably buy this rug knowing it sheds. It's very high quality and beautiful.
Date published: 2017-01-12
Rated 5 out of 5 by from Beautiful, soft rug I love this rug. It is in my dining room and matches perfectly. It is extremely soft and plush. Great purchase!
Date published: 2016-11-12
Rated 5 out of 5 by from I love this rug! The look and feel if this rug was exactly what I wanted! Easy to live with also because is doesn't show lint and dirt easily! And it very soft and cozy to walk on. Would definitely recommend this rug!
Date published: 2016-10-13
Rated 5 out of 5 by from Beautiful addition I could not be more pleased with this rug. Beautiful color, pattern, and it is incredibly plush. It's a real pleasure to walk across barefoot or just to lay on. No funny smell on delivery and no shedding. It truly looks like a rug that would cost 3x as much.
Date published: 2016-10-02
Rated 5 out of 5 by from More beautiful in person! I bought this rug to go under my dining room table. I was nervous it wouldn't be the right color of gray. It has nice warm tones of gray. It looks great and is even more beautiful in person!
Date published: 2016-09-17
Rated 5 out of 5 by from Very Happy with this softee Color was as pictured. Great soft texture. Really jazzed up our space.
Date published: 2015-05-04
Rated 5 out of 5 by from Super soft This rug exceeded my expectations! it is great quality and very soft!
Date published: 2015-04-30
Rated 5 out of 5 by from Beautiful area rug! This area rug has beautiful subtle colors and enhances the room without being too dominate.
Date published: 2015-03-20
Rated 5 out of 5 by from Love this rug I did not order a sample, so I was terrified I would not be thrilled with this rug when I ordered it. I unrolled it and fell in love. The pile is a good height, it is well made and true to size. I love the neutral gray and gold that does not show dirt! In response to some of the reviews that said this rug sheds a lot: every wool rug I have ever owned sheds initially. This particular rug has shed less than my other wool rugs. All in all I am thoroughly pleased with my purchase and would highly recommend to anyone.
Date published: 2015-03-05
Rated 5 out of 5 by from Soft & Stylish LOVE this rug. Perfect balance of traditional and modern. Colors are just as pictured. Ordered a swatch first and although the colors looked like they would work, I was still nervous to order. Took the plunge and am thrilled that I did. The colors are a perfect blend of cool (gray) and warm hues of cream, golden brown and dark taupe/chocolate). Was also pleased to discover how soft it was too - the swatch we were sent was not at all soft but I loved the pattern so much, I thought I would give it a try anyway. So happy I did because it is the perfect rug in terms of color, softness and style.
Date published: 2015-02-22
Rated 5 out of 5 by from Color Detail based on sample of Gray Marchesa rug The sample of the Marchesa Rug in Gray was actually a "color blanket swatch", which demonstrates the colors and construction but not the pattern of the rug. The website description of the rug says the colors are gray, Dijon, cream and mocha. On my monitor, the rug appears to have a cool blued gray background with detailing in light cream/almost white and caramel and tan. Per the sample, the colors are darker, warmer, and more muted. The gray is really a browned gray, with no blue undertones. Next to my slate blue/gray sofa, the gray appears brown. The cream is a light tan or a dark cream - no white. "Realtor beige" comes to mind. The Dijon is a light to medium valued muted gold. The mocha is a medium-value brown with no red undertones. Mocha is a very accurate description. The sample is thick and feels to be of high quality. Ballard saved me the expense of purchasing and returning this rug, as it would not have worked to accompany my gray sofa. The colors are far too warm. Hope that helps everyone!
Date published: 2015-01-09
Rated 5 out of 5 by from Love it! I purchased the 5x3 for my bathroom and it is perfect. The colors are amazing and neutral and the carpet itself is super comfortable to stand on while getting ready:)
Date published: 2015-01-02
Rated 5 out of 5 by from Gorgeous pattern! Beautiful pattern, colors and texture! Reasonable price for a 9x12 too. This rug was on back order for months….worth the wait.
Date published: 2014-12-04
Rated 5 out of 5 by from Beautiful rug....looks just like the picture. I am very pleased with the quality of this rug. It looks beautiful in my office.
Date published: 2014-11-18
Rated 5 out of 5 by from Love it! After much searching for the perfectly colored rug for my living room I am glad I took the chance to order this rug without being able to touch it to check the softness first. It looks so good and the pattern is not so bold that it overwhelms everything else in the room.
Date published: 2014-03-29
Rated 5 out of 5 by from Beautiful rug, great quality and looks just like the photo. I love this rug. The colors work perfectly with my chairs and sofa. Quality is great and yes I would recommend this to anyone.
Date published: 2014-03-22
Rated 5 out of 5 by from 5 Stars Very happy with our new rug. It finalized our living room. Very soft and comfortable as well.
Date published: 2014-03-14
Rated 5 out of 5 by from Great look & quality! We bought this rug to go in a high traffic living room that is off our kitchen. The design allows for dirt to be disguised easily while still having a fashionable design that brightens up our dimly lit room. The rug has both warm and cool colors to it, which makes it easy to decorate around and fit into your existing space. I have purchased more expensive rugs that don't hold up as well as this. Although the rug is a wool, it doesn't shed heavily, which allows for less vacuum time!
Date published: 2014-03-08
Rated 5 out of 5 by from Great rug looks awesome! This rug looks great with my decor and colors are accurate to the picture. I recommend using a rug pad to make it more plush. I have the 9 x 12 and it works perfectly in my hard wood family room.
Date published: 2014-02-01
Rated 4 out of 5 by from Love the rug Believe it when people say this rug sheds like crazy. It is beautiful and the colors are just like the sample that was sent to me. We love the rug. The only unfortunate thing is the shedding of fibers!
Date published: 2020-11-18
Rated 4 out of 5 by from Love the Rug - But ... The rug is beautiful and well-made and we love it. It goes perfectly in our living room and people comment on it all the time. However, be advised that this rug sheds like crazy. Hopefully, that'll decrease over time, but for now it's pretty annoying.
Date published: 2019-07-17
Rated 4 out of 5 by from Beautiful Neutral I love how well this rug goes with everything. The neutral colors are beautiful - warm grey, cream, beige and latte. It's a heavy shedder though. Wool rugs do this and the shedding should only last a few months, but be prepared to do extra clean up for a while. Happy I bought it.
Date published: 2018-11-17
Rated 4 out of 5 by from Really nice until my dogs destroyed it I love the Rug. It shed quite a bit when I first got it but it got much better after a week. After 2 weeks of having it, I left my dog unattended and the scratched it and destroyed it. I am heart broken and now I have to save for another one. I guess I have to wait until Black Friday in December to get it on a good sale again.
Date published: 2017-01-17
Rated 4 out of 5 by from Love the rug - but so much shedding! Let me start by saying that I absolutely love this rug. It is exactly what I was looking for - color, style, pile, softness, etc. It is definitely more of a greige/blue/cream mix than the yellowish look it has in the picture (which I prefer). That being said, this carpet sheds like crazy. There are "rug bunnies" after just a day or two and they are ALL over my home. I vacuum it every day in the hope of getting the shedding moving more quickly. I am hoping that some of the other reviews are correct when they say that the shedding slows after a month or two.
Date published: 2017-01-01
Rated 4 out of 5 by from Great rug but color off It looks grey in the photos. It is not grey -- it is blue. It also shredded a lot at first -- I got it this summer & now it is October & finally the shedding is slowing down. It's a beautiful rug -- still happy with the purchase -- would make again.
Date published: 2016-10-18
Rated 4 out of 5 by from Beautiful, exactly what I needed at a great price This rug is a perfect blend with the new greige trend that is so popular right now. It tied my old furniture in perfectly with my new floors, paint and decor with its gray and beige colors. I ordered in a 9x12 and the price could not be beat. The only reason I did not give it 5 stars is because it sheds horribly. I am just hoping this will decrease as I continue to vacuum it over the next few weeks.
Date published: 2016-09-18
Rated 4 out of 5 by from Beautiful rug, more warm/beige gray than cool gray I received the 9x12 size of this rug today and it is GORGEOUS. Super soft and plush, and I am only using a rug pad of normal thickness. Very impressed with the quality. No issues with creases upon arrival, just a bit of curling up on the ends which is already starting to relax now that the rug is laid. It is shedding a but, but that is to be expected, and is really quite minimal. Note that the colors of the rug are definitely in the warmer family as opposed to the cool family. The picture online led me to believe that it would be a bit cooler gray, but it really is more beige-y gray than cool gray. Still lovely, but with the cool grays being very "in" right now, I would not want others to be misled by the way the colors appear in the photo. The lighter goldeny/yellow color in the ikat design again leans more toward beige. This color issue is the only reason why I am not giving 5 stars, but of course, it is always hard to tell true colors from a screen without ordering a swatch. Overall, however, a beautiful, neutral rug that would complement any space. I am extremely pleased and would definitely recommend this to others. It really adds something special to our space -- sophisticated, stylish and statement-making without being too trendy.
Date published: 2016-01-26
Rated 4 out of 5 by from The quality for the price is very good. It is plush and soft on the feet. It a more updated look. I really like the look and it has given the space a more updated color and style. I received the rug 2 weeks ago and after unrolling it there was a heavy "crease" across one side that has still not come out. It was rolled too tightly and buckled in the packing before shipping. This is the only negative about the product accept I wish it was made in America!
Date published: 2014-12-14
Rated 4 out of 5 by from Beautiful and plush Colors are true to picture featured. Very plush but this carpet sheds heavily and requires frequent vacuuming. I hope this is just temporary because I don't want to send it back. It's absolutely beautiful.
Date published: 2014-04-22
Rated 3 out of 5 by from Just ok It’s not as light as it appears in the photo. It’s ok for a small space rug...just wanted something for my walk in closet, but thought it might be more striking than it is.
Date published: 2020-05-26
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Product:RT306-Marchesa Rug

Marchesa Rug

Marchesa Rug Swatch - Gray