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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
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  • Ensure that all items will
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  • Ensure pathways
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Marcello Counter Bench with Pewter Nailheads is rated 5.0 out of 5 by 4.
Rated 5 out of 5 by from Beautiful Addition to My Kitchen I have wanted a bench for my kitchen table for a long time and when I saw the Marcello Counter Bench with the Pewter Nailheads, I knew that it was the one! I chose a lovely navy and white fabric that coordinated with my Waverly toile print valances and the pewter nailheads went well with my pewter cabinet and drawer pulls. The workmanship on the bench was fantastic. Everything was perfect on the bench. Not only does it look beautiful in the kitchen but it so comfortable to sit on. I also purchased two counter stools to match and I will review them in a separate review. I just love my kitchen bench and definitely recommend this product to everyone!
Date published: 2017-12-13
Rated 5 out of 5 by from Comfy Kitchen Addition I purchased this in the Buffalo Check Taupe with the Dove Gray base. What a beautiful addition to my kitchen island! The upholstery pattern is very well matched and the fabric itself stands up well to daily use. I love how unique it is and have received lots of compliments on this piece! Good work, Ballard!!
Date published: 2016-08-27
Rated 5 out of 5 by from Love So happy with my navy leopard print! I ordered the espresso finish. The bench is well made, sturdy. I did purchase a throw as I forgot the sun may fade while sitting by the window.
Date published: 2016-07-29
Rated 5 out of 5 by from Beautiful! I loved this bench from the first time I saw it online. I didn't see a fabric that met my needs so I sent in my own fabric ,which was very easy! Once the fabric was received, the bench was completed exactly on the projected date. Shipping was very fast, less than a week. There are two things that I wish I had considered before buying this piece , which aren't a negative reflection on the bench. First, my hubby and I differ in height by over 10 inches. When we both try to sit on this at the same time to eat at the bar, I am substantially further away from the counter compared to him. Second, it is very difficult to "scoot" yourself up close to the counter. My goal was to have a place where I could lounge over the paper with my coffee in the mornings and this has fit the bill. I just wish I were taller and it would make it perfect. I am curious how well the footrest will stand up to repeated use. It is beautifully upholstered. They did a very nice job!
Date published: 2013-12-29
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB056-Marcello Counter Bench with Pewter Nailheads