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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.7 out of 5 by 10 reviewers.
Rated 2 out of 5 by Feels like plastic This piece look nice from far away, but up close, it looks and feels like plastic. If you don't care, then by all means go for it! January 4, 2017
Rated 5 out of 5 by A beautiful piece I love this item! It is a beautiful weathered gray, and is solidly built. It was packaged securely and delivery was efficient. There is also plenty of storage inside, and I love being able to lock the cabinets--keeps my toddler out! November 20, 2016
Rated 3 out of 5 by Great Style, Finishing Questionable I love the design of this piece. We needed a locking cabinet to store items in, in the reception area of our office and were delighted to find this option, as it does not look industrial as many storage cabinets can. I will say the color is more of a army green than gray. The paint finish also has a plastic look about it. Overall we are satisfied, but had I seen it in person first, I probably would not have purchased it. As it turns out the locks are very hard to operate. Things to be aware of before purchasing. November 18, 2016
Rated 1 out of 5 by Dissapointed in this product Received this console a week after it was ordered so we were pleased that a came so quickly. However we were very disappointed with the piece itself for two reasons. After taking it our of the box we realized the whole thing is coated in plastic and does not seem like the quality we are used to with Ballard Designs. We thought it would be an actual grey washed wood on the exterior rather than plastic coating that you get with furniture in the less inexpensive furniture stores. The color is a green grey rather than grey wash as it states in the description. Still considering returning it depending on the cost of shipping...it is a very heavy piece...would not recommend it... May 11, 2016
  • 2017-01-19 T08:12:31.194-06:00
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Product:TC407-Marcel Console
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