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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Rameses from
Works very well for meVery pleased with this towel holder. It is sturdy, functional and fits into a small space.
Date published: 2020-03-26
Rated 5 out of
5 by
Gma Pam from
Perfect for our bathroomI love this towel holder! I’m ordering a second one now.
Date published: 2020-02-17
Rated 5 out of
5 by
Keelie1 from
Marble towel holderSmall, tucked into our tight spot perfectly. No brainer to assemble, sturdy enough to accommodate two large, heavy bath towels. Even my interior designer approved once she saw it in person. Kept us from having to put towel hangers on the walls of our beautiful new master bath remodel!
Date published: 2020-01-07
Rated 5 out of
5 by
Sidnee from
Great in bathrooms with few towel racksThis towel rack with the white marble stand platform looks great in my white bathroom. We needed some extra space to hang towels, and this nice looking, easy to assemble, free-standing rack fits our need perfectly.
Date published: 2019-08-01
Rated 5 out of
5 by
Tidegirl from
Lovely addition to bathroomWe are enjoying the towel rack . It is beautiful and puts a towel in reach of the tub.
Date published: 2019-05-21
Rated 5 out of
5 by
Gail Ann from
Great ProductaI have bought a number of different things from Ballard Designs over the past 6 months from accessories for the family room to wall art to chairs and accessories for the bathroom. The quality is excellent and I have not been disappointed. I love everything that I have gotten from BD. I highly recommend their products!
Date published: 2019-02-11
Rated 4 out of
5 by
Kate from Texas from
Towel bars are low.I love this towel holder! But, buyers should know that the height is just high enough for a super-basic bath towel. High-end and specialty towels drag the floor.
Date published: 2022-04-13
Rated 4 out of
5 by
PattyBob from
Great towel holder for one.Very nice towel holder. Weighty stone base keeps it upright. Chrome is shiny, no scratches, easy to assemble out of the box. Larger bath towels will hit floor on lower rung. If you're only hanging one large towel and hand towel the picture is accurate. The tower part could be three inches taller to accommodate two large bath towels. Otherwise, a great purchase.
Date published: 2022-04-05
Rated 4 out of
5 by
EAdams from
Towels within arm’s reachThe towel holder is sturdy, the polished nickel matches the other accessories in my renovated master bathroom and it’s what I needed for towels to be handy when getting out of the shower. I do wish it was a bit taller for the lower bar’s bath towels to hang, which is why 4 stars instead of 5.
Date published: 2021-03-05
Rated 4 out of
5 by
Dee decor from
Nice bathroom accessory.This stand works well and is stable enough to hold large bath towel. I have brushed nickel for bathroom accessories but this only came in polished. I bought it anyway as I could not find anything else like this for a freestand rack. I use this next to my tub as I don’t have a wall nearby for towels, as shown in the picture for this product. The base marble piece is nice and it keeps the upright piece from tiping. The price point is a bit high but worth it since this type of stand is hard to find anywhere.
Date published: 2020-06-25
Rated 4 out of
5 by
Msf1074 from
Marble Towel HolderDoes the trick especially if you don't want a towel bar in the wall. Only downside its it is a little wobbly
Date published: 2020-06-02
Rated 4 out of
5 by
cwaz from
attractive accessoryVery pretty, and practical in our bath. wish the base were just a bit weightier....can tip if not a bit careful. We think it looks very classy.
Date published: 2019-02-22
Rated 3 out of
5 by
JBYoung from
free standing towel rackCould be a bit taller to accommodate larger towels easier
Date published: 2022-06-28
Rated 3 out of
5 by
Carlotta in Charlotte from
Heavy marble baseGot the marble towel holder for my master bath because there were no walls available to put up a towel bar. The base is heavy enough to keep the towels up right. Just a little too short for my bath sheet size towels.
Date published: 2020-07-05
Rated 3 out of
5 by
Anonymous from
Pretty but has quality issues.The towel holder is attractive and fits nicely in my bathroom. The vertical bar leans sideways when 2 regular mid-weight towels are placed on the horizontal bars and needs to be tightened after use. I probably wouldn’t purchase it again because it doesn’t meet my need, which is to attractively hold 2 mid-weight bath towels at the same time.
Date published: 2020-04-21
Rated 3 out of
5 by
Sidnee from
This towel rack with the white marble stand platform looks great in my white bathroom. We needed some extra space to hang towels, and this nice looking, easy to assemble, free-standing rack fits our need perfectly.
Date published: 2020-01-22
Rated 1 out of
5 by
Carisa from
Loose bolts constantly tighteningThe bolts become loose and then the towel rack leans. Not a great design
Date published: 2020-05-04
Rated 1 out of
5 by
Katja from
Not the usual Ballard qualityReally disappointed with this. Cheap and flimsy and once you put towels on it, it couldn't support the weight. One of the few items I ended up returning but customer service was great.
