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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Marble Floor 2-Tier Towel Holder is rated 4.7 out of 5 by 55.
Rated 5 out of 5 by from Elegant Towel Holder I absolutely love my towel holder. It is very stable. a great addition to my bathroom.
Date published: 2022-08-02
Rated 5 out of 5 by from Beautiful! Very sturdy towel rack with a twist of elegance. It’s a beautiful addition to my master bathroom.
Date published: 2022-03-14
Rated 5 out of 5 by from Love this towel rack! Really happy with this towel rack! Very sturdy and beautiful in our bathroom. I'm able to hang 2 oversized bath towels in the back and our bath mat in the front.
Date published: 2022-03-03
Rated 5 out of 5 by from So happy Beautiful addition to bathroom , great quality and very stable
Date published: 2021-12-06
Rated 5 out of 5 by from Very pleased Solid, easy to assemble and very nice styling. Recommended.
Date published: 2021-11-27
Rated 5 out of 5 by from Classy and functional I really love the towel holder. It adds class to our small bathroom.
Date published: 2021-11-11
Rated 5 out of 5 by from Beautiful Towel Holder I had a weird open space in my newly remodeled bath between the shower and tub. This fits beautifully and makes the space look planned. It is beautiful and very sturdy. My husband put it together easily. We are so happy with this purchase.
Date published: 2021-10-18
Rated 5 out of 5 by from Perfect More beautiful than the picture , the perfect size and very sturdy.
Date published: 2021-10-12
Rated 5 out of 5 by from Towel Rack Stand with Marble Perfect towel rack for a blank wall I had and it adds a lot of interest to my bathroom. I have a closet door next to this blank wall area so could not add a cabinet as it would project too far. This towel rack filled the space perfectly since it has a narrow width. See my photo.
Date published: 2021-09-21
Rated 5 out of 5 by from Two Tier Towel Bar with Marble Base The two tier towel holder is beautiful and sturdy. With white towels it just sparkles!
Date published: 2021-09-17
Rated 5 out of 5 by from Great solution! Love this. We had a great space for a stand towel rack and not a lot of room on the walls for towel bars. This was a godsend! It's quality is high--the marble on the base gives it a firm and attractive foundation--and the bars and uprights are beautiful. (Mine is in polished nickel.) I highly recommend this if you have the right floor space for it (but it isn't very deep so doesn't take up much floor space from the wall).
Date published: 2021-08-13
Rated 5 out of 5 by from Sturdy and Sleek I was able to put it together in about fifteen minutes and it's very sturdy and sleek. Should never go out of style.
Date published: 2021-08-02
Rated 5 out of 5 by from Beautiful So glad I purchased this! Beautiful and functional!
Date published: 2021-05-25
Rated 4 out of 5 by from A couple flaws in the metal plating The metal plating was defective in a couple areas. It wasn’t worth the hassle of repackaging for an exchange so we didn’t bother contacting Ballard abut it. Everything else is about the rack is great.
Date published: 2023-01-07
Rated 3 out of 5 by from Unstable towel rack The towel rack doesn’t feel strong and sturdy. A little wobbly.
Date published: 2023-05-20
Rated 3 out of 5 by from Heavy Piece I was surprised how heavy the base is. Unfortunately, I had to carry it upstairs alone; not easy to assemble. Best suited for a large bathroom.
Date published: 2021-09-19
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Product:WH030-Marble Floor 2-Tier Towel Holder