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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Mallorca Fountain is rated 4.4 out of 5 by 26.
Rated 5 out of 5 by from Great fountain! Sturdy and Beautiful design. This is a great, well built, beautiful fountain! We may actually purchase another one!
Date published: 2020-06-14
Rated 5 out of 5 by from Charming fountain Purchased this fountain for our screened in porch. It is well suited for a porch or small terrace area as it weighs less than 50 pounds. It could be mounted on a wall, but we chose to place it on a garden style stand. We also opted not to use the splash screen and instead added small stones and sea glass to improve the sound of the running water. All in all, we are very happy with this fountain and would recommend it. Another plus is that although the other 2 fountain selections offered by Ballard are very nice and this one is much lighter and more portable. We are very happy with our purchase.
Date published: 2020-06-10
Rated 5 out of 5 by from Gives the illusion of being larger! Build up the height by installing 3-4 patio blocks under the fountain and surround the unit with foliage.
Date published: 2020-06-09
Rated 5 out of 5 by from Great fountain and great customer service I ordered this fountain to be the centerpiece of a garden wedding to be held later this weeki. When it looked like it might not arrive on time due to covid related delays, I called customer service. They got it here in literally 2 days. We love it. By the way it has a metal back with 2 slits where you can hang it.
Date published: 2020-06-07
Rated 5 out of 5 by from Very Pleased with the Mallorca Fountain The Mallorca Fountain is beautifully crafted, and excellent quality. It is the finishing touch to my Bali styled side yard. It even includes a removable screened splash guard, which is good to keep splashing to a minimum. I keep my fountain plugged in all the time, and keep the splash guard inserted at night when I don’t want to hear the water sound, and it keeps more water in the basin. I remove it during the day to hear the soothing water sound. Nice feature.
Date published: 2020-05-08
Rated 5 out of 5 by from Beautiful Little Fountain The quality is excellent, as expected from Ballard Designs. I placed mine atop of a solid composite bowl to add height. It comes with a screened splash guard, but it takes away the fountain sound.
Date published: 2020-04-26
Rated 5 out of 5 by from Perfect Small Space Fountain I purchased this mosaic tile fountain for my side yard, that I have decorated with succulents, bamboo poles, outdoor wicker seating, and Asian blue and white porcelain vases. This fountain fits in perfectly with my design. I set the fountain atop a composite bowl that I had in storage, filled it with gravel and potting soil for my succulent cuttings for texture.
Date published: 2020-03-29
Rated 1 out of 5 by from Craftsmanship lacking Just received. Sending back. Nicely packaged, easy setup. Leaked like a sieve Hesitate to exchange will take credit.
Date published: 2020-06-15
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