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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Makena Swivel Counter Stool is rated 4.4 out of 5 by 98.
Rated 5 out of 5 by from Beautiful High Quality Furniture Beautiful, great quality. Definitely a super value. I had to wait 7 months for these bar stools and it was worth it.
Date published: 2022-03-01
Rated 5 out of 5 by from These will turn your head Well made; heavy fabric which will hold up to wear and tear. Great design...looks wonderful in our new home.
Date published: 2021-07-19
Rated 5 out of 5 by from Highly recommend. I could not be more pleased with these counter stools. They are very sturdy and comfortable. I highly recommend them, and Ballard Designs as well.
Date published: 2021-07-05
Rated 5 out of 5 by from Great design! These chairs are beautiful and appear well made. They come well packaged and all assembled which was wonderful. My only comment is the color is not as advertised - these chairs are not gray washed - they are taupe washed. The pictures on line show them with a much lighter almost white wash and that is not what they are - definitley taupe and they still work with my kitchen but I feel this should be made clear to buyers.
Date published: 2021-06-23
Rated 5 out of 5 by from Perfect My stools were packaged so safely and arrived in absolutely perfect condition. They are a great height and very comfortable. The style and color are as beautiful in person as they appeared to be online. I rarely feel compelled to write reviews, but these stools deserve all the praise.
Date published: 2021-04-08
Rated 5 out of 5 by from Simply stunning As soon as I saw these counter stools, I knew I had to have them. I searched around for a cheaper alternative and I couldn't find anything like them. I went to a Ballard store to test them out to make sure they were comfortable, and they were, so I ordered 4. Delivery was a little dicey-- the tracking numbers did not update properly, and they were delayed several weeks, but once they arrived, they were packaged perfectly and they go so well with my new kitchen. Everyone that sees them says they are beautiful and unique. Absolutely worth every penny. I love that when you swivel, they swivel right back into place so I'm not constantly trying to adjust them. I got the gray wash- and they are a beautiful soft color.
Date published: 2021-01-15
Rated 5 out of 5 by from Simply Beautiful These stools are even lovelier than portrayed. I am extremely happy with this purchase,
Date published: 2020-10-05
Rated 5 out of 5 by from Great quality! These bar stools are sturdy and well made. They pivot without problems. We were impressed with how carefully they were wrapped for shipping. No wonder they arrived in perfect condition!
Date published: 2020-09-29
Rated 5 out of 5 by from Beautiful swivel chairs Beautiful heavy hairs, the only downside the back is a little scratchy to lean on so my kids like to have a sweater to sit on them
Date published: 2020-09-02
Rated 5 out of 5 by from Great quality! These bar stools are beautiful and well made. Love them!
Date published: 2020-07-15
Rated 5 out of 5 by from Makena Swivel Stool We are thrilled with the Makena swivel stools. Such a classic but modern look and the comfort is perfect!
Date published: 2020-07-05
Rated 5 out of 5 by from Makena Swivel Bar Stools/grey These bar stools are excellent quality, very stylish, and the color goes well with my counter top. I have received several compliments on them. I am very pleased with my purchase of these stools.
Date published: 2020-06-26
Rated 5 out of 5 by from love my bar stools, they are beautiful, made with such great quality!
Date published: 2020-06-12
Rated 5 out of 5 by from love my bar stools, they are beautiful, made with such great quality!
Date published: 2020-06-12
Rated 5 out of 5 by from barstools love my bar stools, they are beautiful, made with such great quality!
Date published: 2020-06-12
Rated 5 out of 5 by from Quality at its best. Well built and stylish, these counter stools are a plus to any home. Thank you Ballard Designs for merchandising this product.
Date published: 2020-05-31
Rated 5 out of 5 by from Modern and tarditional Having looked at many counter height chairs, we chose these. They are slim, yet sturdy. And the swivel seat is a bonus!
Date published: 2020-04-25
Rated 5 out of 5 by from Makena Swivel Counter Stools/grey Excellent quality, sturdy, easy to spot clean, comfortable.
Date published: 2020-04-25
Rated 5 out of 5 by from Very nice stools Very nice looking, sturdy stools and love the griege color. They are not hugely wide so my 8ft counter can accomodate 4 stools easily. We love the swivel and that it returns back to the original setting.
Date published: 2020-01-29
Rated 5 out of 5 by from Gorgeous! We ordered 4 of these stools for our new kitchen island. All I can say is Wow!! They are beautiful, heavy and very well made. The only caveat is the plastic caps on the legs really don't do much to protect the hardwood floors. The first time we used them, we had scratches on the new floor! We put felt pads on the bottoms of the legs and that solved the problem.
Date published: 2019-12-27
Rated 5 out of 5 by from The perfect counter stool These counter stools are flawless Beautifully made, very sturdy. Delivered in the best packing I've ever seen. Such a stylish addition to my home.
Date published: 2019-11-02
Rated 5 out of 5 by from Makena Counter Stool Love these stools! Sturdy, comfortable, and stylish! I smile every time I walk into my kitchen. Many compliments from our guests.
Date published: 2019-11-02
Rated 5 out of 5 by from Makena Stools Love, love, love!!! These chairs are even more beautiful in person. The swivel is perfect for getting in & out. And the back support is not only stylish but comfy too. Beautiful addition to our kitchen.
Date published: 2019-10-21
Rated 5 out of 5 by from I love these stools My husband wanted to make sure that we bought stools that not only looked good but were comfortable to sit in. We couldn't be happier. They look terrific and are very well made. They have lots of support and are comfortable to sit in. I have been sitting in one almost all day for the last few weeks as I work from home and am waiting for a new desk. This was my first Ballard Design purchase and I will be back for more.
Date published: 2019-07-03
Rated 5 out of 5 by from Great quality and design Very pleased with these stools. Sturdy, solid craftsmanship and work perfectly at the island in my kitchen. Definitely recommend.
Date published: 2019-06-28
Rated 5 out of 5 by from Great Zbarstools The barstool are pretty but more importantly they are very comfortable
Date published: 2019-05-30
Rated 5 out of 5 by from Excellent purchase We bought these barstools for our newly renovated kitchen and could not be more pleased
Date published: 2019-05-21
Rated 5 out of 5 by from ABSOLUTELY STUNNING! I recently purchased these chairs for my new kitchen . Kitchen still work in progress but incredibly pleased with the look and the quality of these chairs. They are the design statement I was looking for.
Date published: 2019-05-17
Rated 4 out of 5 by from happy with my purchase color is darker than advertised - we had one that had a malfunction but customer service was accommodating
Date published: 2022-10-25
Rated 4 out of 5 by from Fabulous Makena Barstools This review is missing the 5th star only because the color is not at all as light as the photo makes them appear. If the color were lighter, I would have clicked 5 stars. Nevertheless, the color works for us and can probably work for most people! They are well-made, comfortable, and arrived so very well-packaged in one piece. No tools necessary except a Utility knife to cut open the boxes! Thanks, Ballard, for another great product!
Date published: 2022-08-16
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Product:ST419-Makena Swivel Counter Stool