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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
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Madison Reclining Chair & Ottoman with 1 Chair Cushion Set and 1 Ottoman Cushion is rated 4.6 out of 5 by 17.
Rated 5 out of 5 by from Versatile Comfortable, versatile. Just what we were look for, a chaise and chair in one. The cushions don’t dry well in an extremely humid climate, so if you live in Houston purchase the quick dry replacement cushions from the onset.
Date published: 2024-07-20
Rated 5 out of 5 by from Amazing quality chairs! Chairs are beautiful and very sturdy. Solid wood. Very roomy, can fit on 1 chair with my 100 lb. dog. Cushions are very comfy but not weather proof at all (takes days to dry after it rains) and also stain very easily. I wish this chair came with better quality outdoor cushions. Packaging was intense, but rightfully so to protect this beautiful piece. Unpacking and discarded packaging took way longer than putting the chair together, which was fairly easy (even for a small woman like me). I only have 2 complaints: the oil from the chair is starting to bleed onto cushions and you can’t recline the chair while sitting (have to get up and manually adjust). Other than that, would highly recommend this chair. Will last forever if properly taken care of.
Date published: 2023-07-16
Rated 5 out of 5 by from Best chairs! Favorite chairs! They are heavy duty and comfortable. I wish I would have bought these instead of lounger. Loungers are great but these can be both
Date published: 2022-08-18
Rated 5 out of 5 by from Quality Piece This chair is a lot of money so I wanted it to be everything that it should. Fortunately it is! Sturdy, well proportioned, and comfortable. It can last a few generations. We use it with the ottoman on a little porch of the master bedroom. Takes a bit to assemble but was incredibly packaged.
Date published: 2021-10-11
Rated 5 out of 5 by from Love it! I am sitting in the chair now, and I love it! Very high quality and the packaging was perfect and assembly was really easy. I have a lot of packaging to get rid of now, but I would highly recommend the chair. Wish there were more cushion options but that is a minor issue!
Date published: 2020-06-24
Rated 5 out of 5 by from Awesome chair!! We bought a set of teak furniture and it is beautiful, sturdy, heavy, comfortable and spacious. Before you get to enjoy it you have some work to do - unpack and recycle the materials, assemble and seal with varnish. You don't have to seal it but it will keep the teak color longer, which is our preference. Since we purchased a couch, two lounge chairs, two ottomans, a table and 6 chairs it was a lot of work. BUT WELL WORTH THE TIME! The lounge chair is especially worth it as it reclines all the way down and two people (mom and child!) can fit in the chair together. It is big enough for us. And the arms are flat and wide enough to rest my glass of wine.
Date published: 2019-05-22
Rated 5 out of 5 by from Reclining feature is awesome Love this chair - bought two for the deck off our master bedroom. Very comfortable. Wish BD offered more cushion colors for it. Stock cushions are looking great so far.
Date published: 2018-06-16
Rated 5 out of 5 by from My Favorite Porch Chair This has a good sturdy frame and is great to relax on the porch with a good book and some ice tea! Happy the chair came with big thick box cushions (even though they are cream in color). You will have to assemble the chair and ottoman, but it did not take too long (well at least not for me, my husband did it - but with no complaints!) I am looking forward to enjoying this chair for years to come.
Date published: 2016-08-11
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Product:JC125-Madison Reclining Chair & Ottoman

Madison Reclining Chair & Ottoman with 1 Chair Cushion Set and 1 Ottoman Cushion

Madison Recliner Replacement Cushion

Replacement Ottoman Cushion with Zipper - 24x23