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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

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Madison Poolside Chaise is rated 3.6 out of 5 by 9.
Rated 5 out of 5 by from Great for poolside These are beautiful, but so functional too--no need for bulky cushions to store or replace. Love the Madison sling, and hope they never get rid of it bc I'd like to add to my collection as time goes on.
Date published: 2020-07-04
Rated 5 out of 5 by from Beautiful and functional! These chairs were such a good value compared to other mesh/sling chairs sold at competitors, that I was a little nervous how the quality would be. Boy was I surprised when they came. There is some setup involved (screwing on the legs) but they were solidly packaged, not a bit of damage on any of them (I ordered 4) and these are amazing! They look and feel expensive. I love the mesh seat as they can get wet, no maintenance. I can't recommend these enough. We do plan to get chair covers for the off season to keep the mesh clean, protect the wood frames.
Date published: 2017-05-21
Rated 4 out of 5 by from Nice chaise Nice product. Easy to assemble except for the little wood plugs that pop out.
Date published: 2022-09-09
Rated 3 out of 5 by from Mildew Magnet We purchased these and left them out poolside and they’ve mildewed beyond recognition. Unless you have a cleaning service or want to move your furniture in and out of your house. Get furniture that is less susceptible to mildew. I write this recognizing that Ballard has a warning regarding this but would like to emphasize it if someone has a wife that says they’ll move and clean things and doesn’t. They are pretty comfortable too.
Date published: 2020-11-14
Rated 1 out of 5 by from Bars that hold in mesh rusted I bought two of these several years ago. The frames have held up fine, and the mesh gets quite clean with the pressure washer. If you don't have a pressure washer, these will probably prove hard to clean. The issue I have is the the mesh seat and back are held in place with metal bars that slip into the frame. These have rusted and I now have rust stains along the sides of the mesh where it goes into the frame. I also bought the replacement mesh parts. I cannot figure out how to replace the mesh, nor can I since the bars that go into the sides of the mesh to attach to the frame are now rusted. A real pity. I like these chaises a lot. But they look horrible now.
Date published: 2022-06-30
Rated 1 out of 5 by from Horrible Customer Service I purchased 3 of these and when I received them, 2 of them had stains on the cloth and picks in the material. I understand things happen, but when I requested new chaises I was met with several road blocks which was Ballard's effort to avoid taking them back. It has taken over 6 calls with customer service and one month to finally get new product shipped. Very disappointing!
Date published: 2021-01-08
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Product:JC152-Madison Poolside Chaise