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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Casa Florentina Lungarno Slim Console is rated 2.9 out of 5 by 7.
Rated 5 out of 5 by from Have appropriate expectations Our Lungarno Console arrived after 2 delays. We expected this, as we have other pieces of hand made Italian furniture, and delays are the norm. It arrived in perfect condition, however the shipping box had at least 1 gouged hole & it could easily have been damaged. I suggest Ballard speak with shippers, as other customers have received their's damaged. The console is shallow & perfect for the space we needed under a flat screen. Yes, it needs to be attached to a wall - pieces this shallow & tall nearly always do & that should be anticipated. The console is gorgeous and exactly as described with handmade marbled lining papers & hand applied finish. In short, if you're not interested in design details of handmade furniture, want something fast & aren't particular about the space in which the piece will go, then I suggest purchasing something cheaper at a discount furniture store. But for us, the console is perfect & worth the wait.
Date published: 2014-02-02
Rated 5 out of 5 by from Love it! This console is beautiful! It's very slim so it's perfect for small spaces. I'm very happy with this purchase and would recommend it.
Date published: 2014-02-12
Rated 4 out of 5 by from This product keeps its promises. I am very pleased with this purchase that was ordered in the antique mahogony finish. It arrived in approximately 4 months as expected and was delivered in perfect condition. It is well worth the wait to obtain the look that you want which this piece provides. I was searching for a narrow item that would not crowd my dining area. Please note the inside has about 7 to 8 inches depth. I store rolls of wrapping paper, candles etc., small items. It works for me, I'm glad I didn't settle on something else just to get it sooner. I also like the height (a little higher than the norm) with the limited depth. It looks great and I get a lot of compliments. I would have given it 5 stars but I am not understanding the need for a key lock on the doors. The key hole looks great and adds to its charm but opening and closing is a bit of a nuisance. Having said that, I still love it!
Date published: 2013-09-09
Rated 2 out of 5 by from nice idea, needs work after waiting longer than the projected initial time, received the console. Seemed a little smaller than expected. Hardware for one drawer was off the drawer and all separated by their 3 pieces with no screws in the drawer to secure it back. Also, there was a piece of wood that had broken off from the inside of the front panel that would need to be glued back. There was also a small hairline crack in the wood on the front panel. Was excited when I ordered it and now that I have it-don't know if I'm keeping it for the price that it is-it should have been inspected better.
Date published: 2013-08-18
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Product:TC386-Casa Florentina Lungarno Slim Console

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