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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Lugano Rug is rated 5.0 out of 5 by 20.
Rated 5 out of 5 by from Beautiful Rug I've had this rug for two years and it is still beautiful. I get many compliments on it.
Date published: 2018-10-17
Rated 5 out of 5 by from colors as expected; easy to coordinate w/furniture I've long admired this rug and finally took the plunge to get it in the 6' X 9' size. I was very pleased that the colors are as depicted online. It's very easy to coordinate existing furniture with the rug because the main colors are neutrals and the pops of color are varied. Also, the style seems versatile -- we have a mid-century/eclectic mix of furniture and it pulls everything together. It shed a bit in its first few weeks but not too much. It did have a strong "wool/carpet" odor so we aired it out on an enclosed porch for a week before bringing it into the living room. I have a moderate wool allergy and was slightly affected by this wool rug at first when I sat near it, but after two weeks it no longer makes me feel itchy.
Date published: 2017-01-12
Rated 5 out of 5 by from My favorite rug ever This rug is amazing. The colors are vibrant and fun, while still having a traditional feel. It's a lot thicker than some rugs I have from other stores and well made. The only downside is a lot of shedding, but nothing my vacuum can't handle.
Date published: 2015-10-15
Rated 5 out of 5 by from Surprised my wife!.. she loved the rugs!! The 2 lugano rugs i ordered arrived faster than expected! They were well wrapped for shipping. I placed them at the front and back doors and when my wife arrived home for work, she noticed them immediately, and remarked that they are beautiful""!
Date published: 2013-11-03
Rated 5 out of 5 by from Love it! I was a little worried about the lime color, but it is subtle enough so not too limey. LOVE the rug. This is the second rug I have bought from Ballards over the years and love the quality.
Date published: 2013-09-13
Rated 5 out of 5 by from Great Rug. Beautiful and durable! I Love this rug! It looks just like the picture, and was worth the wait, since it was backordered. Colors are beautiful.
Date published: 2013-06-12
Rated 5 out of 5 by from Beautiful colors This rug is exactly what I had spent a year looking for. I love the pattern and colors. It was back ordered a few times, but worth the wait. Very soft, too!
Date published: 2013-06-07
Rated 5 out of 5 by from The colors are better than I expected! I am so happy with this rug. I was looking for a rug with some more mainstream colors (lime green, turquoise) in a more traditional style and this rug is perfect. It is thick and durable for my main floor hall bath. It took me a long time to decide on this rug and I wish I hadn't waited so long. I plan to paint the bathroom Sherwin-Williams Lemongrass SW 7732 to pick up the green color in the rug.
Date published: 2013-04-16
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Product:RT223-Lugano Rug

Lugano Rug

Lugano Rug Swatch