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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Lucille 3-Light Faceted Crystal Chandelier is rated 4.4 out of 5 by 39.
Rated 5 out of 5 by from One of the best purchases I’ve made This is stunning and better in person. It completely set the mood in my bedroom and I’m constantly in awe of it. I will keep this forever. And yes, it is real crystal.
Date published: 2022-02-28
Rated 5 out of 5 by from Love it! This chandelier is so beautiful and so different. I can’t wait to hang it!
Date published: 2022-02-26
Rated 5 out of 5 by from Stunning light, tight space to hang This light is beautiful! It’s well made, solid, and exactly as pictured. The biggest difficulty was the cover for the electrical box didn’t come down the chain, so it was a very tight fit working to get it hung and wired. Now that it’s up, I absolutely love it.
Date published: 2022-01-23
Rated 5 out of 5 by from All we expected Packaged very well. Great quality. Looks great. Installed well. we love it.
Date published: 2022-01-07
Rated 5 out of 5 by from Beautiful chandelier This is absolutely gorgeous and makes such a statement in a room. I had mine installed in my entrance hall and it is stunning.
Date published: 2021-11-29
Rated 5 out of 5 by from Crystal chandelier It's beautiful and looks great in my master bedroom.
Date published: 2021-11-18
Rated 5 out of 5 by from Simply Beautiful ! I must say I looked for a chandelier for quite some time. I wanted something with crystals but not the typical style chandelier with hanging crystals. When I found this one I was in love with it! It's stunning how the lights give off a beautiful warm glow to my dining room. The style is almost a Great Gatsby look. The onion shape is unique and compliments the room perfectly. We love turning on the light just to admire the sparkling lights ! Well worth the price, and I can easily change the bulbs myself.
Date published: 2021-11-03
Rated 5 out of 5 by from Very happy and bulb change is fine I was hesitant to buy this light because of the reviews about the difficulty of changing the bulbs but it was the only light my husband and I both loved. It’s up and beautiful and, as it turns out, it’s easy to change the bulbs - your hand does not have to fit from the underside of the chandelier. The fixture just needs to be turned in order to detach the entire beaded part from the hanging attachment and all three light bulb bases will be easily accessible.
Date published: 2021-06-26
Rated 5 out of 5 by from OUTSTANDING!!! Unusually beautiful!!! The faucets add a dimension on the ceiling that is lovely!
Date published: 2021-05-21
Rated 5 out of 5 by from Just Beautiful ! Bought this as a Christmas gift for myself . Love , Love, Love It ! . Well made . Wonderful addition to my living room .
Date published: 2020-12-16
Rated 5 out of 5 by from Charming Chick It’s stunning and makes a beautiful showing . I love that the shape is different from the traditional chandeliers but still a hint of vintage
Date published: 2020-03-03
Rated 4 out of 5 by from Beautiful but Beautiful BUT the lights are crooked. It looks just like pictured however the pole in the center is not straight.
Date published: 2023-01-08
Rated 4 out of 5 by from It's a statement piece Loved this new item from Ballard Designs (BD) when I first saw it and there was some back and forth about how many lights were actually inside the chandelier. Not long thereafter, BD offered a discount and I purchased it. From my POV, it is a statement piece which I LOVE! That being said, I believe there is a design flaw which I may or may not be correct about in that once the chandelier is hung it is very difficult to add the light bulbs due to a bar that crosses the bottom of the light which is needed to add the bottom finial. I am petite woman whose hands can navigate the needed upward installation of the light bulbs but for those who do not have this benefit it would be problematic. Also, but lower priority if that is of interest, given the bar, dusting/cleaning the inside of the light is challenging. Thus, I ding it one star.
Date published: 2020-02-22
Rated 2 out of 5 by from Very, very light gold It’s nice but I bought it bec of how nice the color of the gold in the website picture looks which matches my other light fixtures and hardware. But when received, it was a very, very light gold color, not as beautiful as pictured. Disappointed!
Date published: 2023-03-27
Rated 1 out of 5 by from awful experience I received my chandelier months later, I kept getting shipping delay notifications, when it finally arrived I hired an electrician to install only to realize it arrived broken. I contact Ballard Designs and they try to charge me for the replacement one, I fight them and they don't charge me and send the replacement. I inspect this second one carefully and hire an electrician to come install for a second time only for him to realize it too is damaged but this time on the inside. The threaded part that holds the three bulbs broke inside this time. I have now paid this electrician for multiple visits, I still have no working light and Ballards main concern is getting these broken lights back and threatening to charge me rather than fix the issue. What an absolute joke.
Date published: 2022-11-09
Rated 1 out of 5 by from Looks nice, but bulb changing is terrible. Changing the light bulbs is prohibitively difficult. You cannot simply reach inside and change them; you have to unscrew the body of the device from the cup on top. But the body is quite heavy, and the cup on top spins freely. This means that it's incredibly hard to unscrew. I'm 6'2 and pretty strong, and I needed help. Even with two people it was a real pain. If you're gigantic, and have abnormal wrist and lower arm strength, you should be fine. If not, pass.
Date published: 2020-07-06
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Product:LR042-Lucille 3-Light Faceted Crystal Chandelier