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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lucca Console 4.1 5 8 8
Long Wait, High Price for What You Get I ordered this back in November 2011 because the dimensions were perfect for my hallway and I loved that it came in so many beautiful colors. After two delays and a four month wait, it just arrived. Ballard's customer service indicated that the Casa Florentina line was "so popular" that the manufacturer in Italy was "overwhelmed." I was really hoping that the four month wait was going to be worth it. I ordered the Lucca Console in the blue-gray finish and I will say that the color is absolutely gorgeous. It LOOKS great. As another reviewer said, it is a bit "flimsy." The drawer is horribly made and very difficult to open/close. I have to hold the console steady with one hand while I try to open/close the drawer with the other hand -- otherwise, it starts to tip. The shelf inside also isn't the full depth of the console. It's about half the depth, so it's not that useful for storage. (Although this is disclosed in the description.) Overall, I don't feel like the quality of the console was worth the wait AND the $550 + tax + shipping price. It's probably worth about half the cost. March 16, 2012
Long wait, but nice piece I purchased this as a hallway piece and am very pleased. It's sturdy; doors open, shut, and latch properly; drawer slides well. I chose a distressed grey and I like the finish very much; it's not super-distressed and is a nice warm grey. I got another piece that coordinates, and it's nice to have the option of selecting a wood piece in a color that coordinates with the surrounding decor, as I have a lot of other natural wood and didn't want too much. On the con side, I think I waited 4-5 months for the piece, which is incredible, and I do think it's priced fairly high for the size of the piece. December 6, 2013
Great for small spaces I had trouble finding a narrow cabinet to put my TV on in my bedroom, and this one was perfect for that purpose. It is a bit flimsy and thus not necessarily worth the price in terms of quality, but I am Ok with paying the price to get what I needed for the space. February 22, 2012
Very functional I bought the console to help store table linens and it's perfect for that. I wish it were easier to pull out the drawer. Currently, it takes two hands and a foot to study the console. Otherwise, very attractive and functional piece. December 3, 2013
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