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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Louisa Bergere Chair is rated 4.2 out of 5 by 25.
Rated 5 out of 5 by from Very nice chair. I just received the Louisa Chair yesterday, after a four month wait, and it's pretty much as I expected. The pictures I've seen in the catalogue, and the internet were spot on. I looked for a chair like this for quite awhile, and read reviews carefully. It does fit nicely with my decor and it's a lighter weight chair that doesn't take up tons of room which is what I was looking for. I cannot tell how it will hold up since I just got it. It is a chair that makes you sit up straight, not one that you would lounge in. Just a heads up: Threshold delivery is what is offered with this chair, I saw no other option. However, the way it is packed (and it is packed EXTREMELY WELL...the chair is framed on all sides in styrofoam that's wrapped with cardboard and secured to the chair by tape and bubble wrap), in the box it does NOT fit through a standard front door. It was a good thing it arrived on one of the nicer days we've had all winter, here, in the East, because it was left under my portico, and I was left alone to wrestle with, and dispose of all the wrapping and packaging outside. I am not a young woman, and my husband was out of town, so this was a major "outdoor" project that came unexpectedly. I don't like these kinds of surprises. ;) It took me no less that an hour and a half to "free" the chair and place it in the living room. The chair gets 5 stars, but the delivery ended up being a real hassle.
Date published: 2014-02-21
Rated 5 out of 5 by from Love it.. Love everything about my new chair, I would like to buy another one.It just look like the one from the catalog's pictures.
Date published: 2014-02-20
Rated 5 out of 5 by from Perfect Size This chair is very comfortable, with a deep seat, and well-constructed (although the wood has a somewhat "rustic" finish). I looked forever for a french-style arm chair for my vanity/writing desk in the bedroom, not only for comfort but also to create a more glamourous effect, but I wanted to be able to push the arm chair in completely (even the arms) when not in use. This one fits the bill perfectly. This chair is not a "tiny" chair (too low, too shallow etc.), nor is it grossly oversized. It is "just right."
Date published: 2014-01-23
Rated 5 out of 5 by from Outstanding Protective Packaging & Product I was extremely impressed how well packed this chair was. It was in perfect condition and it was exactly what I expected. I had to wait a long time for it but it was worth the wait. It matched my Sofia Sofa and Settee perfectly.
Date published: 2013-07-25
Rated 5 out of 5 by from Far more than I expected The chair is beautiful and is all plus more than I had expected. The wait was definitely forth it. We just love the look and the comfort. It compliments the couch by the same designer exceptionally well.
Date published: 2013-07-24
Rated 5 out of 5 by from Beautiful, comfortable and well made. I am so happy with my Louisa chair that I am going to order another. It' so pretty, comfortable and well made. I just love it! Linda
Date published: 2013-04-04
Rated 4 out of 5 by from Love this chair! The chair arrived his morning. The delivery was smooth and easy. The guys unpacked and removed the box and materials and moved the chair into my living room. They were great. My husband was impressed with the ease of the delivery process. Me, I love the chair! My only complaint, the seat is not quite as soft as I was expecting. But I'm sure it will soften over time. Wonderful first-time shopping experience!
Date published: 2017-08-15
Rated 4 out of 5 by from This is a beautiful well-made chair. This is a beautiful well-made chair. I had been eyeing it for a while and was able to get it on sale which was a plus. I was looking for something with an open look as a companion to a larger wing chair and it works perfectly. The only negative for me is that it is a little more firm and upright than I wanted but that won't deter me from keeping it.
Date published: 2017-05-03
Rated 4 out of 5 by from Very pretty, a bit stiff for seating This is a lovely chair. It matches a couch I bought for my mother a few years ago. The couch is so comfy that I was surprised that the chair does not match it for comfort. The seat cushion is a little stiff, but I noticed that one can remove one of the two stuffing packs for a looser seat. The back of the chair could use a soft layer of fill over the hard cushion for comfort. I have tried to add a lumbar pillow for comfort, but the depth of the seat is too small for that to work. Good extra chair, but not a primary seat.
Date published: 2016-10-10
Rated 4 out of 5 by from This is a very pretty chair. I am very pleased with the chair and my only complaint is that the filler in the seat cushion should have a smooth top to keep the seat from having a wrinkled appearance. I am also pleased with the standard fabric in natural flax. I think the chair is a good value.
Date published: 2014-03-24
Rated 4 out of 5 by from Sweet Chair This chair was worth waiting for! It has beautiful lines, not too big, not too small, and it finishes the room! Agree with the previous Review about the cushion needing a liner. I also sew, so it will be a little "project". Certainly worth the money.
Date published: 2014-03-22
Rated 4 out of 5 by from Lovely, refined design Wonderful design, looks fabulous and adds touch of opulance, but the back of chair is stiff w/not enough padding for comfort, and the fabric on the cushion should be lined to fit better since the cushion gets "bunchy". This critique is from one who sews.........Your staff is a pleasure to work with, thanks much
Date published: 2013-08-01
Rated 3 out of 5 by from Pretty to look at but not to touch. This is the only time I have ever not given a 5 star rating to a Ballard product. The wood is not well finished and a person could actually get a splinter when touching the arms.. Cushion are way too hard . SorryBallards but some quality control is needed here.
Date published: 2016-11-14
Rated 3 out of 5 by from Good chair but rough wood. The quality of the wood is poor compared to similar model we purchased some years ago. I'm trying to sand it so no one gets slivers. We do like the chair otherwise.
Date published: 2014-03-28
Rated 2 out of 5 by from pretty but useless the most uncomfortable chair in my house. how is it possible to make a cushion that full yet have it remain hard when you sit on it? the back has almost no padding which was less of a surprise. so disappointed.... ps make sure you know what flaxen cotton is..burlap
Date published: 2015-12-12
Rated 1 out of 5 by from Bergere Chair Just received my chair and was so disappointed in the quality!! The cushion fabric is very poor quality and the inside of the cushion feels like paper when you sit down!!! I ended up giving the chair to my daughter. I would have returned it but between the delivery charge and return charge it was 250.00. I will never order anything again!!!!! So upset.......
Date published: 2014-03-18
Rated 1 out of 5 by from I would return this item if I could. It is pretty to look at but the finish of the wood is so crude you could get splinters or tear your clothes. I am disappointed in the quality. The wood finish is too rough and crude. No more big item catalogue orders for me - ever.
Date published: 2013-11-22
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Product:UC146-Louisa Bergere Chair

Louisa Bergere Chair

Limed Oak Wood Swatch

Natural Flaxen Swatch

Gray Flaxen Swatch