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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Louisa Bergere Chair is rated 4.1 out of 5 by 26.
Rated 5 out of 5 by from Fantastic chair Absolutely love this stunning chair. It fits perfectly, is extremely comfortable and goes beautifully in my family room. It was a great find and was even on sale!
Date published: 2017-03-03
Rated 5 out of 5 by from Love this Chair Several years ago I purchased this chair for my mother in flaxen -- it was her favorite chair to sit in! When she moved recently she gave the chair to me. The seat was a little stained from daily use, so I removed the seat cover, threw it in the washing machine on cold and gentle, let it air dry, then added a small amount of fiber fill to the cushion to puff it up and the chair looks like new! So beautiful and so comfortable that I just ordered a second one to have a pair. Highly recommend.
Date published: 2017-02-16
Rated 5 out of 5 by from Love these chairs I searched everywhere for the perfect chairs for my family room. So glad I didn't settle for anything less. These are perfect. They add a touch of elegance to my room without being fussy. I added throw pillows for a splash of color.
Date published: 2016-08-31
Rated 5 out of 5 by from Perfect Beautiful chair, high quality and comfortable. I was very impressed with the careful packing of the chair for shipping. All in all the shopping experience and the product could not have been better.
Date published: 2015-06-15
Rated 5 out of 5 by from Love this Chair! This chair fits the corner area beside my fireplace so nicely. I was looking for a classic, elegant chair that would tie the living room together and this was it. It's just beautiful. I got it in the natural flax material and then ordered a custom pillow from another store to place on it. The cons are that this was a very expensive chair, but after looking around for months, this seemed to actually be the best price for the quality and style - I just kept coming back to this chair. The other con if there is one, is that I wish they offered customization of this chair like they do with almost all of their other chairs - they have so many nice fabric patterns, we would have preferred to order this in a pattern, but instead used the accent pillow we ordered as the "pop" of color and interest it needed. I was also surprised at the size of the chair. It's not a negative by any means, but it's much smaller than I thought it would be, but fits perfect in the corner. Online it appears very large. Also, like other reviewers said, it comes VERY wrapped up and well packaged/protected - it will take you about 20 minutes with box cutters and an extra hand to take it out of the box which is a good thing.
Date published: 2015-03-16
Rated 5 out of 5 by from French Country Stunning My chair arrived today perfectly packaged. It is absolutely perfect in my french country guest room. Wish a matching ottoman were available though.
Date published: 2014-09-05
Rated 5 out of 5 by from love this chair! I absolutely love this chair, it looks exactly like I thought it would ,it is very comfortable(I think as it gets sat in more will become even more comfortable) It did take a long time to get here...almost 4 months I think, kind of forgot about it. that would be my only complaint.
Date published: 2014-08-02
Rated 5 out of 5 by from Very nice chair. I just received the Louisa Chair yesterday, after a four month wait, and it's pretty much as I expected. The pictures I've seen in the catalogue, and the internet were spot on. I looked for a chair like this for quite awhile, and read reviews carefully. It does fit nicely with my decor and it's a lighter weight chair that doesn't take up tons of room which is what I was looking for. I cannot tell how it will hold up since I just got it. It is a chair that makes you sit up straight, not one that you would lounge in. Just a heads up: Threshold delivery is what is offered with this chair, I saw no other option. However, the way it is packed (and it is packed EXTREMELY WELL...the chair is framed on all sides in styrofoam that's wrapped with cardboard and secured to the chair by tape and bubble wrap), in the box it does NOT fit through a standard front door. It was a good thing it arrived on one of the nicer days we've had all winter, here, in the East, because it was left under my portico, and I was left alone to wrestle with, and dispose of all the wrapping and packaging outside. I am not a young woman, and my husband was out of town, so this was a major "outdoor" project that came unexpectedly. I don't like these kinds of surprises. ;) It took me no less that an hour and a half to "free" the chair and place it in the living room. The chair gets 5 stars, but the delivery ended up being a real hassle.
Date published: 2014-02-21
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Product:UC146-Louisa Bergere Chair

Louisa Bergere Chair

Limed Oak Wood Swatch

Natural Flaxen Swatch

Gray Flaxen Swatch