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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Louisa Bed is rated 3.2 out of 5 by 5.
Rated 5 out of 5 by from Beautiful! I saw this bed in a popular magazine, tore the page out and carried it around with me for days. I had been looking for a new bed for over a year and fell in love with this one. Thank goodness the magazine told me it was from Ballard Designs. I finally pulled the trigger and ordered it and I am so glad I did. It arrived sooner than they said it would, the boxes it came in were in great shape. I was able to put this together all by myself in less than an hour. Lifting the box spring and mattress was more work than the assembly of the bed. As you can see it looks beautiful (I think so anyway) in my room. I chose the apple green velvet and it is gorgeous high quality fabric. I chose coral as my accent color to pop against the green and I just love it. Everyone who has seen it says it looks great!
Date published: 2014-09-25
Rated 5 out of 5 by from Love this bed I have bought this bed twice in Queen size. Each time I have provided my own fabric - this service would cost twice as much anywhere else! These beds have held up well over time and still look/feel great.
Date published: 2012-05-17
Rated 3 out of 5 by from Beds are beautiful.... but, the king size bed is an "eastern king" which is not indicated when ordering online. This type of king is 4" wider than a traditional one, so the box spring is much more exposed than expected. The king size bed also comes with only two slats to support the box springs, so the bed actually "pops up" if you sit near the top or the bottom of the mattress. Oddly enough, the queen size has three slats? I contacted Ballard's about an extra slat for the king in August, and have not yet received it as of 9/28/11. Assembly directions are somewhat difficult to understand. For such a high priced item, disappointing.
Date published: 2011-09-28
Rated 2 out of 5 by from This product was not what I thought it would be. I have this bed from Ballard in queen-size. I loved it so much I ordered another one when I purchased a king-size mattress. For some reason the footboard on the king is about 12-15 inches shorter than the queen-size. So my king mattress is much higher than the rolled footboard. It doesn't look great, however I'm stuck with it. I just don't know why the footboard would be so much shorter on the king-size bed. On the plus side, the fabric is great (ivory pintuck) and it arrived much sooner than was promised.
Date published: 2011-11-17
Rated 1 out of 5 by from DO NOT BUY! VERY DIFFICULT TO ASSEMBLE! This is the worst purchase I have ever made (Louisa Bed). The instructions are unclear and hard to follow. I spent close to 4 hours trying to assemble this and couldn't even complete putting it together. It's poorly constructed, has poor directions and is poorly designed. It seems like the reviews that are written here are not valid because I am extremely handy and I couldn't out it together! I have been buying from Ballard Designs for years but this purchase will make me think twice before I ever buy from them again!
Date published: 2016-08-17
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:MB142-Louisa Bed