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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 5 reviewers.
Rated 4 out of 5 by High Quality and Beautifully Made I ordered this nightstand because I needed a night stand that would fit in a small space and this fit the bill. Pros: It is beautifully made and very high quality: I ordered the dark stain version and it is true to the photos. The drawers came lined with paper and included a metal name plate with my name and the year I ordered. It also arrived in perfect condition; without a scratch Cons: When I ordered (end of Oct), I was given a delivery date of a mid-January. In Jan, Ballard notified me I would not receive it until 15 Mar and gave me the option to end my order. I continued but thought that seems like an unusually long time to wait to me! Additionally, while I needed a small stand, I was hoping the drawers would store some of the stuff that collects near my bed; in particular, my magazines. The width of the drawers is just a bit too small to store magazines. Other than those two complaints, I love this stand and would highly recommend it. April 3, 2013
Rated 5 out of 5 by Absolutely stunning piece of furniture Our chest arrived about two weeks ago after a long wait. However, as soon as we unpacked it, we knew the wait was worth it. Ours was done in red. It is an absolutely stunning piece of furniture that 'makes' our family room come alive. Blends in beautifully with the rest of our decor. And it's a great conversation piece that's impossible not to notice. Bravo! April 10, 2012
Rated 5 out of 5 by Stylish night table I ordered this as a night table for my teenage daughter's room. We live in a Victorian and were looking for something that would blend with our antiques, yet stand up to teenage usage, and this fits the bill. It is small, but has three useful drawers and nice details. It did take longer to receive than the estimated shipping date, but it was worth the wait. My daughter liked that it has her name inside. February 24, 2012
Rated 5 out of 5 by 5 star experience The entire experience with my Casa Florentine experience was 5 star. The product brochure was gorgeous and the wood samples that I requested were beautifully packaged. The ordering experience was very pleasant, and best of all, when I received the product I could not have been happier. Outstanding quality with exceptional attention to detail. Even the drawers were lined with beautiful Florentine paper. These products are an outstanding value--equal to the quality of a very high end furniture store. February 22, 2012
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Product:TS384-Casa Florentina Louis XVI Side Table

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